Howly (howly.com) has a 4.3 out of 5 rating on OK.one, based on 71 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 82% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Like others here I was charged $1 for a small PDF updated that I needed, not knowing that I was subscribing to $39 / month for a service I never used.
Reply from Howly2026-08-04
Hello Damien,
Thank you for sharing your feedback. We understand how concerning it can be to discover a subscription charge that you did not expect. This is not the experience we aim to provide.
Our subscription pricing and renewal terms are presented during the registration process for users to review before proceeding. For assistance with your account or billing, please contact our team at [email protected] or +1 833 784 4045.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
I
Ian PSG · 1 review · Experienced 2026-07-20 ·
★★★★★
It's almost a scam
It's almost a scam. Positioned as a trusted contractor to major brands they offer limited real insight and there is no warning that you are effectively signing up for a perpetual auto-renewal subscription. When you try to cancel the subscription, you are blocked online and the email address is unsupported.
Reply from Howly2026-07-21
Hello Ian,
Thank you for your feedback! We understand how frustrating it can feel when the service does not meet your expectations and the subscription details are not what you anticipated. Our pricing and subscription terms are shown prominently during sign-up, and we’re happy to walk you through them. If you had trouble managing your subscription or reaching support, please contact us using the details below so our experts can assist you with your situation.
Best,
Anne, Howly Support
[email protected] or +1 833 784 4045
I used Howly service once, and of course made one-time payment. But a week later, I was charged 45usd without authorizing the subsequent full subscription from my side. I contacted immidiately the Howly suport team, instead they offer me partial refund.
Reply from Howly2026-05-07
Hello,
We’re concerned to hear about your experience, as this is not typical for our service. We would like to review your account and clarify the charge and subscription details you mentioned.
At the moment, we’re unable to locate your information, so please share your email address and any relevant details so we can investigate further.
Best regards,
Anne, Howly Billing Support
[email protected] or +44 7479 270294
I had a very positive experience with the assistance I received while canceling my subscription on Howly. The support agent was quick to respond, efficient, and made the whole process smooth and stress-free. I really appreciated the fast communication and clear guidance throughout. Overall, excellent service.
Reply from Howly2026-05-06
Hello, Amena Jabali!
We're thrilled to receive your positive review! It's great to know that our representative was able to assist you effectively. Your satisfaction is important to us, and we appreciate your business.
Best,
Howly Support
[email protected] or 1 (833) 784 4045
M
Mr Dennis Jennings法国 · 3 reviews · Experienced 2026-04-29 ·
★★★★★
Very patient / Well Done
Very patient with a confused picture and slowly and carefully sorted it out. Well done and much appreciated.
Reply from Howly2026-04-29
Hello, Dennis!
Thank you for your kind feedback. We’re glad to hear that the support was patient and took the time to work through the issue carefully. It’s great to know everything was sorted out clearly.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
They solved rapidly my problem. It was very very cheap
Reply from Howly2026-04-28
Hello, Olivier!
Thank you for your feedback. We’re glad to hear that your issue was resolved quickly and that the process felt efficient. It’s great to know the experience worked well for you.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
Hello Huriye,
Thank you for your feedback! We’re glad to hear you were satisfied with the quick response. Your kind words mean a lot to us, and we truly appreciate your support.
Best,
Tom, Howly Support
[email protected] or +44 7479 270294
Hello, Catherine!
Thank you for your feedback! We're so glad to hear that you had a great experience with us. If you ever need help in the future, please don't hesitate to get in touch.
Best regards,
Howly Support Team!
Hello, Olina Preston
Your kind words mean a lot to us! We're thrilled that you had such a positive experience with our service. If you ever need assistance again, please don't hesitate to reach out.
Best,
Howly Team
S
Schreven荷兰 · 1 review · Experienced 2025-08-18 ·
★★★★★
Misleading information
I wanted to use Howly only one time for combining different PDF files. The information on the Howly site is clearly misleading. I paid 0.95 euro and without agreeing l was locked in a costly subscription. Finally I managed to cancel this but without a correct reaction from Howly or compensation for months of payment. This aggressive marketing is not what you expect from a company like Howly.
Reply from Howly2026-04-18
Hello, Schreven,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Howly Support Team [email protected]
А
АндрійUA · 8 reviews · Experienced 2026-04-17 ·
★★★★★
don't appreciate when some service…
don't appreciate when some service shows up in google as "free" and then forces you to choose a plan at the last step of this "free" service, in my case before downloading a converted file
Reply from Howly2026-04-17
Hello,
That doesn’t sound like a smooth experience. The flow you described is something we’d like to review more closely to see how it appeared during your session.
If you’re open to it, send us the email linked to your account, and we’ll check what happened step by step.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
B
Bruno Valanzuolo美国 · 4 reviews · Experienced 2026-04-13 ·
★★★★★
I am very satisfied with the service I received.
Quick and easy access to the service. I was assisted by Elia C.. He was very professional, extremely kind and showed endless patience in helping me for several hours. I am very satisfied with the service I received.
Reply from Howly2026-04-14
Hello, Bruno!
We're grateful for your kind words! It's wonderful to hear that you had such a positive experience with our service. If there's anything else we can assist you with, please let us know.
Best,
Howly Support Team
Thank you for your support and quick response. I really appreciate that you handled my request professionally and processed the refund without any issues. The service was helpful, and your assistance made the experience much better. Thanks again!
Reply from Howly2026-04-13
Hello, Vanya!
We appreciate you sharing your experience. It’s wonderful to know that the assistance provided was prompt and helpful, and that everything was handled without complications. Your feedback means a lot to us.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
W
WILLIAM STRZODA美国 · 1 review · Experienced 2025-12-31 ·
★★★★★
Why didn't Howly answer my question or…
Why didn't Howly answer my question or solve my problem?
Reply from Howly2026-04-11
Hello William,
Thank you for your feedback. We understand how disappointing it can be when your question isn’t answered or your issue remains unresolved. Your experience is important, and feedback like this helps us review and improve the quality of support we provide.
We encourage you to reach out to us directly so we can look into your case and assist you further. You can contact us at [email protected] or call 1 (833) 784 4045, and our team will be happy to review your situation.
Best,
Anne, Howly Support
[email protected] or +1 833 784 4045
A
Ayomipo英国 · 3 reviews · Experienced 2026-04-11 ·
★★★★★
Prompt and supportive service
I Had a prompt response from the operator, she was patient and supportive all the way.
Reply from Howly2026-04-11
Hello Ayomipo,
Thank you for your kind feedback! We’re glad to hear that our operator provided attentive and supportive assistance. We always aim to make every interaction helpful and smooth.
Best regards,
Tom, Howly Support
[email protected]
M
Marion Shennan英国 · 4 reviews · Experienced 2026-04-09 ·
★★★★★
She was very patient and helped a great…
She was very patient and helped a great deal especially as I am not very good with computers.
Reply from Howly2026-04-09
Hello Marion,
Thank you for your feedback! We are glad to hear you felt supported and that everything was explained with patience and care. Helping users feel comfortable is very important to us, and we truly appreciate your kind words!
Best,
Tom, Howly Support
[email protected] or +44 7479 270294
I have a problem with a no refund booking (double booking by mistake) and it seemed desperate. It was a hostel in Paris and even though it was an honest mistake, they were playing hard to get. Howly's chat assistence helped me solve it, step by step, and I got a refund! :) I can only recommend this
Reply from Howly2026-04-09
Hello,
Thank you for your review! We’re glad our agent was able to assist you and help resolve the issue effectively.
If you have any questions or need further support, feel free to contact us—we’re always here to help!
Best regards,
Anne, Howly Customer Support
[email protected] or +44 7700 174689
S
Steve Fearnhead英国 · 1 review · Experienced 2026-04-07 ·
★★★★★
very happys
Reply from Howly2026-04-07
Hello, Steve!
Your satisfaction is our priority, and we're thrilled to hear that you had such a positive experience with our service. Thank you for choosing us, and please don't hesitate to reach out if you need anything else.
Best regards,
Howly Support Team [email protected]
howly.com gave me advise on how to contact my phone company quickly and I was able to verify that a scammer was trying to get our bank details. thank you Howly!
Reply from Howly2026-04-03
Hello, Pauline!
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Please don't hesitate to reach out if you need any further assistance.
Best,
Howly Support Team
H
Helen美国 · 2 reviews · Experienced 2026-03-28 ·
★★★★★
Sofia V
Sofia V. was extremely helpful in finding a solution to my not receiving clickable link emails. Very polite and very knowledgeable. Easily understandable and patient.
Reply from Howly2026-04-03
Hello, Helen!
Thank you for sharing your experience. We’re glad to hear that our team provided clear guidance and helped resolve the issue effectively. It’s great to know the support was easy to follow and handled with care.
Best regards,
Tom, Howly Support
[email protected] or +1 833 784 4045
