Ease of access and very clear and…
Ease of access and very clear and helpful communication
HPS Insurance (hps-insurance.com) has a 5.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
Ease of access and very clear and helpful communication
Tom was very helpful and polite. He made the whole process easy and straightforward.
I am very happy with the service I received. Lucy, who spoke with me, was extremely helpful and friendly. She explained everything clearly and in great detail, making sure I understood all the information. I really appreciated her patience and professionalism. I would definitely recommend this insurance company to others.
Daryl from HPS Insurance was great, he was very knowledgeable, helpful, and patient as I'm sure I asked the same questions more than once! It was a good experience 😊
Made enquiry and received a call back within 4 mins. Romeesah was very efficient and a great help. Very impressed. Will certainly recommend this company.
Very professional they talk you through all your options . Answer any questions you have . Very happy with the cover I now have
The girl on the phone was very friendly and helpful
Professional, understanding and competitive.
I spoke to Ramesh who was a breath of fresh air absolutely lovely, it was so nice to speak to some one x
I highly recommend Najla Ahmed at HPS Insurance. She arranged the buildings and contents insurance for our home and also helped me find the most economical insurance policies for two of our rental properties. Najla was professional, knowledgeable, patient, and very helpful throughout the process. She took the time to explain everything clearly and made the whole experience straightforward and stress-free. Thank you, Najla, for your excellent service
Very efficient interview for insurance and a reasonable quote
The person I spoke was very polite and explained everything clearly. He sorted everything for me in no time at all was a very professional experience
Excellent service. Friendly, efficient and helpful.
Keith was very informative and helpful and nothing was too much trouble
Good fun conversation with Ben who was very knowledgeable about our requirements. Will be renewing our insurance policy with Ceta.
Professional conduct from Hassan, very helpful and understanding of our requirements. Did not rush us or make us feel hurried in any way. All our questions and queries were answered, of which we were so grateful. Thank you Hassan.
very efficient, easy to talk too. quick and easy
I was searching form a home insurance provider with good customer service. Within a few minutes of looking I received a call back and the agent went through all the necessary questions and explaining things like types of lock , which I hadn’t a clue. Great service and well below previous insurance, which had almost doubled for no reason.. Really happy.
Spoke to Daryl about our insurance needs - he was extremely professional in meeting our needs. Daryl communicated with professional courtesy, and was extremely knowledgeable regarding the insurance landscape. I wouldn't hesitate in recommending Daryl should you require peace of mind when considering home insurance. Thank you Daryl
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