HPS Insurance (hps-insurance.com) has a 5.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
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Chris Whalley · 16 reviews · Experienced 2026-07-28 ·
★★★★★
Good company to deal with, good staff.
Dealt with Tom Green over a number of days to ensure I was getting what I required in terms of cover. When he said he'd call me back he did bang on the agreed time, similarly when I wasn't available, I requested he called back at a different time and he did.
He understood my personal circumstances in relation to the cover required and submitted a proposal that was very competitive.
After comparing his proposed level of cover with that of my existing insurer I switched my business to HPS Insurance.
Like many people I suspect, I was just going to let my policy roll over with my existing insurer but this year the premium had increased significantly and I hadn't made any claims in the year or for that matter anytime since I`d been with them.
It was worth taking a little bit of time to do some research (not using comparison websites) hence my decision to go with HPS Insurance.
Definitely worth a call if a policy is up for renewal.
Najla took her time with me and explained all the details clearly for an elderly lady to understand. She has a lovely personality. I would recommend to a friend.
K
KEVIN MOLONEY · 4 reviews · Experienced 2026-07-30 ·
★★★★★
House and contents insurance
Hi. Just to say your insurance Consultant Keith Livingstone was an absolute delight to talk to. He was clear and precise with his knowledge and advice . We will use your company again for sure
Kind regards Kevin
Advisor was very helpful and friendly,made me feel quite at ease. Sorted out everything in a very professional manner.
J
John Burke · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Friendly and understandable staff
Friendly and understandable
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Sarah Cornish-Dale · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Excellent advisor
Excellent advisor, very helpful, quick service.
M
Mike Jones · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Friendly staff who do not pressure you…
Friendly staff who do not pressure you to purchase insurance. While willing and helpful, to ensure you have the right cover and best price.
j
jo wilkins · 8 reviews · Experienced 2026-07-29 ·
★★★★★
Renewing my home insurance
Very nice man who arranged my new home insurance really professional and made every thing simple for me to understand
H
Helen Davis · 1 review · Experienced 2026-07-29 ·
★★★★★
Quick and easy
Quick and easy. Friendly member of staff. Not pressurised into taking out lots of extras and add ons. Price was as expected too not overpriced.
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Frazer · 3 reviews · Experienced 2026-07-29 ·
★★★★★
I’m extremely happy with HPS
I’m extremely happy with HPS, they got me a better policy for less than I already pay with the same insurer. Fast and professional what more could you ask for 👌
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Adrian S · 6 reviews · Experienced 2026-07-29 ·
★★★★★
Matt was extremely helpful.
Matt was extremely helpful and courteous. He organised great quotes to cover us from our Exchange of contract date (today) for the next year on our new home. Would recommend HPS anytime, Matt too.
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Tania · 24 reviews · Experienced 2026-07-29 ·
★★★★★
Above and beyond. Fabulous service.
Personable, helpful, knowledgeable staff member answered all my questions, instilling great confidence in the company. Thank you 😄A**********service.
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Colin Barlow · 4 reviews · Experienced 2026-07-29 ·
★★★★★
Insurance renewal made easy
Had a conversation with Gavin today regarding our house and contents Insurance. It was excellent, a professional approach but made easy to understand which ensured that we got cover with additional cover on items not covered on our current policy with a sizeable cost saving. Thanks again Gavin.
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Barbara Randoll · 4 reviews · Experienced 2026-07-29 ·
★★★★★
I had a very helpful young man help me…
I had a very helpful young man help me with both my policies last Thursday and today, I am very satisfied with them both and at a very good price, Tom Green was his name and I found him most helpful and jovial, a pleasure to talk to.
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Edward w j Moore · 4 reviews · Experienced 2026-07-29 ·
★★★★★
Ashley was very helpful in every way,
Ashley was very helpful in every way,
explaining everything we needed to know for completing the assessment, very professional in every aspect, after ringing the wrong contact number for our home insurance it turned out to be the best thing we accomplished, thank you for your assistance and help,
DIane Moore
Edward W J Moore.