Lucy was very personable
Lucy was very personable, efficient and pleasantly helpful.
HPS Insurance (hps-insurance.com) has a 5.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
Lucy was very personable, efficient and pleasantly helpful.
Sarje was extremely helpfull and clear and patient with me.
Member of staff was polite and helpful with my quote and answered all my questions
Professional & polite communication to assist in acquiring Home Insurance, but would appreciate earlier contact regarding the renewal.
The guy was very good Jason . He give me everything we needed to keep our property and contents safe .Advised us on extras which we have taken on his advice we are very happy with our purchase and the lo ey guy who helped us to do this thanks 10/10
Ben was excellent as usual, with second to none customer service skills, he is a credit to your team.
Surprisingly quick application process, in addition to a very reasonable annual premium. Many thanks to Jason Harknett
Very well explained, all questions I asked received thorough answers
Very helpful assistant named Darren. He picked the best insurers for what I wanted and the price was very reasonable
They was very helpful and very, very polite expert
Very reassuring & lovely account manager (Si) who explained everything in detail. Would recommend for Buildings & Contents insurance.
Very clear and easy to cover all aspects of cover required. Hassan was lovely to deal with and very helpful.
Advisor very good at his job making sure i understood everything and i was aloud to ask questions when needed and got me a very good policy
Matthew Moss was extremely pleasant to talk to and understanding of my requirements and as a result I have a good policy replacing my previous policy at a much improved price
Very friendly representative, Tom, helpful and patient. My policy was sorted efficiently well done Tom
Jason was very patient, as I needed to speak with my husband a couple of times regarding a new policy. He was very thorough, and explained everything in great detail.
Insurance Consultant Ashley was very polite and knowledgeable and explained in great detail things that I did not quite understand. The quote I received was very reasonable and good.
Very happy with the advice Jason gave me. Spoke to him at the beginning of the week, told him I want to check out more quotes on line and asked him if he could call back at the end of the week. No pressure to buy when I first spoke to him. I did find cheaper but I had specific questions about accidental damage that I needed clarification of. All in all I would recommend HPS. Hopefully I will never have to claim!
I spoke to Daryl and he was most helpful over the two days I dealt with him. He was really patient in answerinf all ky questions, made the amendments I kept asking for (even though I declined them previously) and stayed courteous throughout. I'm happy with the offer for home insurance and finally agreed to take it out with Assurant.
100 reviews matching