HRKGame (hrkgame.com) has a 3.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 33% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
E
Erik g · 3 reviews · Experienced 2026-04-08 ·
★★★★★
Rarely do these reviews- but after a…
Rarely do these reviews- but after a fraudulent experience with gameboost (they take your money, say the game was unavailable, then refund it, but REMOVE the sale listing and the game is full price! with no way to get $ back or listed sale, total FRAUD)
SO HRK IS AMAZING. Price as advertised, easy payment, delivered as promised. 5/5 HRK is #1 for gamekeys
Reply from HRKGame2026-04-08
Hello ,
Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!
kind regards ,
Linda
O
Ove Pedersen · 111 reviews · Experienced 2026-04-08 ·
★★★★★
Perfect
It goes perfectly every time you buy at HRK, software or games, so thank you very much
Reply from HRKGame2026-04-08
Hello ,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
best regards ,
Linda
A
Arti · 1 review · Experienced 2026-03-04 ·
★★★★★
Secure and fast delivery
Secure and fast delivery, and super cheap prices compared to other sites.
Reply from HRKGame2026-04-07
Hello,
Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!
Kind regards
Mehrnoosh
v
velko · 38 reviews · Experienced 2026-04-06 ·
★★★★★
I got my game code without any issues…
I got my game code, without any issues and with good price. So far last times i bough from HRKGame didn't have any problem and i am pretty sure if i do, support will help.
Reply from HRKGame2026-04-07
Hello,
Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!
best regards ,
Linda
E
Elefth · 2 reviews · Experienced 2026-04-05 ·
★★★★★
Excellent
Excellent. I bought an ESET key from them. Works fine.
Reply from HRKGame2026-04-06
That is great to hear! We are glad the activation went smoothly and that you are satisfied with your purchase.
Thank you for choosing us for your security software needs. If you ever need assistance with future orders or have any questions about our products, please don't hesitate to reach out.
Warm regards,
Mahshid
F
FDobleDTTV · 3 reviews · Experienced 2026-04-05 ·
★★★★★
3 games 0 problems
3 games 0 problems. 10/10
Reply from HRKGame2026-04-06
Hello!
Thank you so much for the 10/10 rating! We are thrilled to hear that you’ve had such a smooth experience with all three of your game purchases.
It’s always our goal to provide a seamless and hassle-free service for our customers. We look forward to seeing you again for your next gaming adventure!
Warm regards,
Mahshid
A
Adrian Ford · 3 reviews · Experienced 2026-04-04 ·
★★★★★
Very easy to use site
Very easy to buy the software and a easy transaction. The site is so simple to use too.
Reply from HRKGame2026-04-06
Hello!
Thank you so much for your kind words! We are thrilled to hear that you found our website simple to use and your transaction hassle-free.
Providing a smooth and user-friendly experience is exactly what we strive for. We hope you enjoy your new software, and we look forward to serving you again soon!
Warm regards,
Mahshid
I purchased a game on March 24th, Death Stranding 2: On The Beach Deluxe Edition. The key did not work on steam, and I contacted Steam to see when the key had been used, to have my receipts. Steam said the key I purchased had been used the morning before, at 2 AM. My purchase was at around 12:40 PM EST, and i began to contact support at 12:44 PM.
Their support asked me for four images: One of the steam correspondence, one of my current library activations, one of me showing the key didn't work, and one with the key in the box, before activation attempt. For some reason.
Anyway, I provided all of these, and they got back to me THREE DAYS LATER, saying they needed uncropped correspondence from steam, even though my original image showed my email address (identical to the one i used with HRK) and the key in question. Sure, whatever, I'll bite.
I sent them the image, then someone got back to me on March 28 with the following message:
"Hello
We've collected the required evidence and submitted it to the publisher for review. They are currently investigating the case. If your claim is confirmed, we'll proceed with the refund process accordingly. Please stay patient while we wait for their response, and make sure to keep your footage available in case it's needed. The process may take between 24 to 72 hours. Please be assured and kindly wait, we will notify you as soon as it is completed.
Thank you for your patience."
It is now April 3, and while I pinged them April 1, at then 96 hours since the last correspondence, I have received no response back. I have been scammed out of ~$70 US, avoid this site like the plague.
Reply from HRKGame2026-04-03
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Emilia
J
Jaden Wolf · 1 review · Experienced 2026-03-30 ·
★★★★★
The experience was great!
The experience was great! Quick and easy, they are my most trusted game key shop!
Reply from HRKGame2026-04-03
Hello ,
Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!
best regards ,
Linda
L
Lewis Taylor · 1 review · Experienced 2026-03-31 ·
★★★★★
Amazing service
It was incredibly useful and cheap, but it wouldn't let me add multiple of the same thing to my cart, so I had to go through 3 different transactions to get 3 of the same key, which was really annoying
Reply from HRKGame2026-04-02
Hello ,
Thank you for sharing your feedback with us. I’ve passed your suggestions on to our technical team, and they will be working on addressing these issues as soon as possible. We truly appreciate you taking the time to help us improve!
best regards ,
Linda
J
Justin · 1 review · Experienced 2026-03-26 ·
★★★★★
Absolutely awful
Incredible that this site has any positive reviews. I purchased a key on 3/26. Money was taken immediately, and then although the webpage says you receive the key "immediately", I was met with a message that it would be available within 2 hours. Order was marked as complete in my account, but no key ever made available even 3 days later, no order found when clicking the "view game" link. Reached out to support on 3/27, no response. AVOID AVOID AVOID.
Reply from HRKGame2026-03-31
Hello there,
We sincerely apologize for the frustration and the delay you've experienced with your order. While our keys are typically delivered instantly, during periods of high site traffic, the process can occasionally take up to 20 minutes to complete.
If your key is not available within that timeframe, please notify our support team immediately. Reaching out right away lets us manually check your key's status and resolve any technical issues on the spot. We are committed to investigating why your link is not displaying the product and ensuring this is resolved for you immediately.
Warm regards,
Mahshid
M
Mott Given · 1 review · Experienced 2026-03-21 ·
★★★★★
I bought a Steam game from them and the…
I bought a Steam game from them and the key they gave me had already been used. I sent a tech support request and they replied with info they wanted. I sent them the info they requested and then their tech support ghosted me - no new key or no refund. Would not do business with them again.
Reply from HRKGame2026-04-01
Hello there,
We sincerely apologize for the frustration regarding your support request. Please be assured that our team is committed to resolving every inquiry; however, formal documentation is required to address claims regarding activated keys.
According to our records, we have not yet received the necessary screenshots, which has caused a delay in our investigation with the publisher. Please provide the requested evidence so we can immediately verify the status of your key and finalize a resolution for you.
Warm regards,
Mahshid
C
Crypt Sky · 1 review · Experienced 2026-03-28 ·
★★★★★
Unresponsive customer service.
Unresponsive customer service.
They give me a global key. But the key is region locked to my country, and they do not refund it. Do not buy to this site!
Reply from HRKGame2026-03-31
Hello there,
We sincerely apologize for the frustration you’ve experienced. Please understand that even with "Global" keys, certain publishers may occasionally apply regional locks in specific countries. To help prevent these issues, we provide a list of restricted countries on each product page for our customers to review before purchasing.
However, we want to make things right. After checking your case, we have confirmed the restriction and have already processed a full **refund** for your order. The funds should appear back in your account shortly, depending on your bank's processing time.
Warm regards,
Mahshid
M
Mark · 4 reviews · Experienced 2026-03-27 ·
★★★★★
Best price, no disappointments. Easy.
Needed a key for Windows 11 and after having bought 5 fakes, I went to HRK, which I should have gone to in the first place. Best price, no disappointments. Easy.
Reply from HRKGame2026-03-28
Hello ,
We’re so grateful for your support! We hope to welcome you again whenever you need us.
kind regards ,
Linda
bought a game with a global key for it to be unavailable in my region no prior warning
Reply from HRKGame2026-03-31
Hello there,
We sincerely apologize for the frustration caused by this region restriction. While "Global" keys are designed to work in most locations, certain publishers may still apply regional locks in specific countries.
To help our customers avoid these issues, we provide a detailed list of restricted countries on each product page. However, we understand how easily this can be overlooked. Please connect with our support team directly so we can manually check the status of your key and provide a suitable resolution, whether that involves a replacement or a refund.
Warm regards,
Mahshid
Their customer service is good, but there is still room for improvement
Their customer service is excellent: they always respond quickly and are very friendly; though I must admit that the refund process for keys that don't work leaves something to be desired compared to that of other key-selling websites, such as Eneba or Kinguin.
Reply from HRKGame2026-03-28
Hello ,
Thanks a lot for your kind words! It would be a pleasure to see you back with us again soon.
best regards ,
Linda
R
Roberto · 1 review · Experienced 2026-03-26 ·
★★★★★
Bought a discounted game and HRK reversed the purchase from their end without any information and without asking for it.
Feedback to the answer from HRK:
If it was a technical error on your side, why can you not honor the customers purchase anyway? This would be true customer service and not just putting the error of your platform on the customer.
Additionally, I do not think this was a "technical error" and It leaves the impression that the discount was simply too high for them to honor.
The first answer I received from the customer support "Linda" reads: we have good news! Your refund has been processed and successfully returned to your PayPal account. We hope this resolution has met your expectations and that you are satisfied with the outcome.
I did not ask for a refund. You just refunded me with a press of a button and not due to a technical error. The explanation of a technical error only came up well after it all happened. This just seems to be an excuse not to honor the purchase I made.
--> Instead of writing in your answer, that you care for good customer service, how about showing good customer service and giving the customer what he paid for. <--
Original Review:
I just bought a game on a discount and I guess the discount was to steep for them. (Keep in mind that they chose the price to sell the game for)
When I asked for the missing activation link they just gave me a refund without me even asking for it.
After mentioning this to support they just write "Please accept our sincere apologies for the inconvenience. Due to unforeseen technical difficulties, we have processed a refund for your order.
please don't purchase for now ."
Nice to know, that they might just reverse any payment if they feel like it without any explanation.
Reply from HRKGame2026-03-27
Hi ,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused.
What happened with your order was the result of an unexpected technical issue on our side, which led to the automatic reversal of the purchase. I completely understand how disappointing it is to expect a game activation link and instead receive a refund without prior notice — that’s not the experience we want for any of our customers.
Our team should have communicated more clearly before processing the refund, and we apologize for the lack of transparency. We’re currently reviewing this internally to ensure it doesn’t happen again.
If you’re still interested in the game or need help with anything else, please feel free to reach out to us directly — we’ll be happy to assist you personally and make sure everything goes smoothly.
Thank you again for your feedback. It helps us improve.
— The HRK Team
F
Florian · 15 reviews · Experienced 2026-03-26 ·
★★★★★
Fantastic customer service
Fantastic customer service and prices are also very good :)
I had an issue with an order where no key was provided, opened a ticket. within 1hour max I got the money back.
Reply from HRKGame2026-03-26
Hello ,
Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!
best regards ,
Linda
A
Anonymous · 8 reviews · Experienced 2026-03-25 ·
★★★★★
I bought a key, and it's what in the description.
I bought a key that I concerned the most, and it works. So you deserve 5 stars.
Unlike another seller, which I give my 1 star review not long ago, the descriptions didn't match the product. That one really sucks , and support was useless, not refundable in the way you paid them.
By the way, thank you Linda for your support. Even though your answer is short, it's understandable, and it works like you suggested.
Reply from HRKGame2026-03-26
Hello,
Thanks a bunch for your awesome review! We're so happy you had a great experience with us. Can't wait to have you back again soon!
kind regards ,
Linda
