Hulala Home (hulalahome.com) has a 4.1 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I drilled holes in the leg to run my cables through. The desk does not accommodate cables of you wanted to make them less visible. Other than that, it is a beautiful deal. I ordered the black one.
Reply from Hulala Home2026-07-24
Dear customer,
We appreciate you sharing your experience with the black desk. It’s great to hear you love its appearance.
We understand you needed to drill holes in the legs to route cables neatly, as the desk does not have dedicated cable routing features. Your valuable input will be passed along to our product team for further optimization.
Sincerely,
The Customer Service Team at Hulala Home
A
Andrea · 3 reviews · Verified · Experienced 2026-07-09 ·
★★★★★
Fabulous customer service and products
Fabulous customer service and products. I would buy from them again.
Reply from Hulala Home2026-07-24
Hi Andrea,
We truly appreciate your kind compliment on our products and customer service! It means a great deal that you’d choose to shop with us again. Looking forward to serving you soon.
Sincerely,
The Customer Service Team at Hulala Home
The buffet is beautiful and not too difficult to assemble. Speedy delivery!
Reply from Hulala Home2026-07-23
Hi Kimberly,
Wonderful to hear you love this beautiful buffet and found assembly manageable. We’re happy the order reached you promptly!
Sincerely,
The Customer Service Team at Hulala Home
Hi Melanie,
We’re so glad to hear you enjoy the product and appreciate our prompt delivery. Thank you for your support!
Sincerely,
The Customer Service Team at Hulala Home
Fast delivery. The bedside table was packed expertly. Easy to assemble. Beautiful table. I am so pleased with the purchase.
Reply from Hulala Home2026-07-23
Hi Cindy,
We really appreciate your amazing feedback! It makes us thrilled to hear your bedside table was delivered promptly, well-protected during transit and simple to put together. So glad you adore this gorgeous table and are satisfied with your order!
Sincerely,
The Customer Service Team at Hulala Home
My item was marked “shipped” the day after I ordered it, and I’m 2 weeks in and the item is still waiting to be picked up by the carrier. I received an email requesting that I review the item, but I’m just over hear still waiting for it to actually ship.
Reply from Hulala Home2026-07-22
Hi Suzie,
We are truly sorry for this unpleasant waiting experience. We completely understand your frustration seeing your order marked as shipped two weeks ago, while the carrier hasn’t collected the package yet. We have been urging the carrier actively to provide the latest update on your package. A dedicated agent is monitoring your order closely and will reach out to you promptly as soon as we get new information.
Sincerely,
The Customer Service Team at Hulala Home
This company exceeded my expectations! The furniture (bedroom set) is well made, attractive and reasonably priced. The customer service is awesome.
Reply from Hulala Home2026-07-21
Dear customer,
Thank you for this amazing feedback! We are absolutely overjoyed to hear our bedroom set and support exceeded all your expectations. It makes us so happy that you love the well-crafted, stylish furniture at a great value, and we truly appreciate your kind compliment on our customer service. We can’t wait to welcome you back again soon!
Sincerely,
The Customer Service Team at Hulala Home
D
Dana · 1 review · Verified · Experienced 2026-07-05 ·
★★★★★
I don’t even have my order yet and it…
I don’t even have my order yet and it was placed and paid for 2 weeks ago
Reply from Hulala Home2026-07-21
Hi Dana,
We sincerely apologize for the long wait on your white glove order, we totally understand your frustration. Based on the latest logistics update, your two packages are estimated to arrive on July 27. Please note this date is not final and could adjust during transit. Once the shipments reach the Final Mile Facility, the white glove team will contact you directly to book your delivery and installation slot. Our team is actively following up with them to get frequent tracking updates, and we will notify you immediately once we have new information.
For your reference on shipping timelines: standard doorway drop-off delivery takes 5–7 business days as shown on our site. White glove service requires extra transit to their local hub plus scheduling time, which adds 2–4 weeks in total, and this timeline is clearly stated on our product pages.
We truly appreciate your patience while we monitor your order closely.
Sincerely,
The Customer Service Team at Hulala Home
I have bought two pieces. The first was a sit/stand desk with the 360 revolving side piece and love it. It beautiful and well made. I loved it so much I decided to buy another piece from HULALA. This one is not so great. It’s Haidee 3 drawer dresser. There are what looks like ink stains on the front top drawer and it also has 2 places the wood has been damaged. It is a lot to take apart and send back which is annoying and it is a very heavy piece. I think it is beautiful, but it has noticeable blemishes that are not a characteristic of the wood. Looks like an ink pen exploded on one of the drawers
Reply from Hulala Home2026-07-22
Dear customer,
Thank you for being a returning customer and sharing your honest feedback. We’re thrilled you are satisfied with your height-adjustable desk and loved it enough to order the Haidee Mid Century 3 Drawer Dresser. We are truly disappointed to hear your dresser arrived with ink stains and wood damage on the top drawer. A dedicated agent is now following up on your case. Please rest assured we will work out a suitable solution for you immediatly.
Sincerely,
The Customer Service Team at Hulala Home
R
Regan Green · 1 review · Experienced 2026-07-21 ·
★★★★★
The product locked up and we thought it…
The product locked up and we thought it should be easy to reset the child lock. We were wrong. The sales rep was zero help. Customer service answered right away and helped me reset within minutes. thanks
Reply from Hulala Home2026-07-22
Hi Regan,
Thank you so much for sharing your experience! We understand how frustrating it was when your product locked up and resetting the child lock turned out to be far trickier than expected.
We’re glad our customer service team responded quickly and guided you through the reset within minutes. We truly appreciate your recognition and thank you for your trust.
Sincerely,
The Customer Service Team at Hulala Home
Update #2: Changing my rating again because now that I heard from the carrier it appears the company gave me incorrect information which is disappointing. I can't even rate the actual product yet because I have still yet to receive it!
Update #1 : I am revising my initial review since I have more information due to the customer service response. The issue is the carrier not updating the status, my items actually did ship. Although, I didn’t get an update until after I posted this review, I am glad to see they DO actually respond to customer inquiries. I was initially very impressed because I received notification that my items shipped the day after ordering. Well, it’s been 2 weeks and one tracking number finally has an update but the other still doesn’t show any updates for the status of that shipment. I also keep getting emails stating my payment couldn’t be processed as if I am trying to place another order. I reached out to customer service and still waiting for a response.
Reply from Hulala Home2026-07-20
Hi Lakia,
We’re truly sorry for all the confusion and delays you’ve been facing with your shipments and payment emails. We’ve been pushing our carrier hard to prioritize your packages and assigned a dedicated agent to closely track both shipments. One tracking number now has updates, and we’re actively chasing progress on the second one with no movement yet.
Regarding the repeated payment failure emails: our records show failed payment attempts on the 15th, 18th, and twice on the 19th, which automatically triggered these alert messages. Could you let us know if you ran into any trouble while completing checkout? Our specialist is also handling this payment notification issue for you right away. We will also circle back to you promptly with new updates once we hear from the carrier.
Sincerely,
The Customer Service Team at Hulala Home
The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care intervened to get it corrected. Everyone was so nice and helpful. I look forward to purchasing more in the future.
Reply from Hulala Home2026-07-20
Dear customer,
We’re overjoyed to read your lovely review! It’s amazing to know the table looks stunning and fits your room flawlessly, especially with such an unbeatable value despite simple assembly.
We’re also pleased our support team assisted you promptly to adjust your incorrect shipping address. It warms our hearts that you found our staff polite and accommodating, and we can’t wait to welcome you back for your next purchase.
Sincerely,
The Customer Service Team at Hulala Home
Chair is comfy. It deff need back support so it is good that is comes with that extra pillow. Adjustable arms are not that great you must bend them all the way and then up, witch took me a minute to understand. Also one of the foam inserts was squished from shipping for the left arm. I wish it would still rock while the foot rest is out or at least that the back adjustment be seprate functions.
Reply from Hulala Home2026-07-21
Hi Sarah,
Thank you for sharing your detailed feedback. We’re glad to know the chair is comfortable and the extra lumbar pillow offers great support. We have noted all the issues you mentioned, including the tricky adjustable armrest operation and compressed foam insert for the left arm caused by shipping. We also appreciate your suggestions about rocking function and independent back adjustment with the footrest extended.
A dedicated agent is following up on your concerns, and we will forward all your comments to our design and quality teams for continuous product improvements.
Sincerely,
The Customer Service Team at Hulala Home
M
Mary · 2 reviews · Verified · Experienced 2026-07-06 ·
★★★★★
Love seat - perfect for small space
Love seat arrived promptly - easy to assemble - looks great - perfect for our small space. Well done.
Reply from Hulala Home2026-07-21
Hi Mary,
Thank you for your lovely feedback! We’re delighted the loveseat arrived quickly, was simple to put together and fits perfectly within your compact space. It makes us happy to know you love how it looks. We really appreciate your support!
Sincerely,
The Customer Service Team at Hulala Home
Horrible customer service experience. The standing desk was not working (moving up and down) and the furniture was damaged. After 1 week of corresponding with your customer service team, their hasn’t been solution to get the desk to work. I would never buy from this company and I would not recommend, due to lack of customer service !
Reply from Hulala Home2026-07-21
Hi Robert,
We are truly sorry to hear you’ve had such a frustrating experience. We regret that your standing desk cannot adjust height normally and bookcase arrived damaged, and that you have not yet received a resolution after a week of communication. We fully understand your disappointment.
Our specialist is continuously following up on your case. We are carrying out troubleshooting to identify the root cause of the issues and are committed to finding a proper solution for you as quickly as we can.
Sincerely,
The Customer Service Team at Hulala Home
Bad quality. I got 2. 1 had a chip in the front and the other the top drawer don’t come out all the way.
Reply from Hulala Home2026-07-20
Hi Natalie,
We’re really sorry to hear the two items you received have quality defects. A dedicated agent has been assigned to your case. Please rest assured, once we confirm these issues, we will offer you the most appropriate solution right away.
Sincerely,
The Customer Service Team at Hulala Home
The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together, I absolutely LOVE it!! The quality and look are very nice. I must admit that I was a bit hesitant due to the price point. I wasn't overly impressed by the delivery driver bouncing the box off my concrete porch looking at the Ring camera video. I do need to follow up regarding a blemish on the front of the desk but just got it out of the box and assembled on Saturday so it's on my list of To Do's tomorrow.
Reply from Hulala Home2026-07-20
Hi Shawna,
We’re thrilled you’re satisfied with this stylish modern desk and think it’s well worth the cost! It’s wonderful that you found a piece matching your lifestyle and room aesthetic, plus it arrived within 10 days and exceeded your expectations in appearance and quality.
We’re truly sorry to see the delivery driver handled the package roughly on your porch, and we’ve passed this feedback to our logistics team to improve delivery standards. Regarding the blemish on your desk front, a dedicated agent will assist you shortly. We will settle this issue immediately once we confirm the damage.
Sincerely,
The Customer Service Team at Hulala Home
Beautiful desk that came on time but the left drawer doesn’t work properly and neither does the middle drawer. Been a lot of back and forth with support to prove it doesn’t work properly and still no final solution to get it right. Very frustrating considering how much money I paid.
Reply from Hulala Home2026-07-20
Hi Allison,
We’re glad your desk arrived on schedule and you love its appearance, but we’re truly sorry the left and middle drawers malfunction and that you’ve gone through tedious back-and-forth communications without a final resolution. It’s totally reasonable to feel frustrated after spending so much on this desk.
Our specialist is following up on your case continuously. Once we fully confirm the drawer issues, we will provide you with the most suitable solution immediately.
Sincerely,
The Customer Service Team at Hulala Home
F
Frank R · 2 reviews · Verified · Experienced 2026-07-03 ·
★★★★★
High quality at a reasonable price
bought a desk, very solid design and very heavy. Great quality...
Reply from Hulala Home2026-07-20
Hi Frank,
Thank you so much for your fantastic review! We’re thrilled to hear you’re satisfied with the solid, sturdy desk and think it offers great quality at a fair price. It means a lot to our team that you love your purchase.
Sincerely,
The Customer Service Team at Hulala Home
The nightstands are the wrong color - NOT AT ALL AS PICTURED and I am getting a total runaround to return them even though your website clearly offers 30 day returns. I’m
Guessing they’re from China and return will be costly to me. I will never use your site again and plan to write a review accordingly
Reply from Hulala Home2026-07-20
Hi Lori,
We’re truly sorry the nightstands arrived in a color that looks nothing like the listing photos, and we deeply regret that you’ve received confusing information regarding your return request. We take full responsibility for this disappointing experience.
We do not intend to put off your return at all. We only ask that you share photos of the color difference so we can confirm the issue thoroughly and prepare a fitting solution without delay.
All of our inventory ships from US warehouses. If the wrong color was sent due to our error, we will cover every single return shipping cost, and you won’t be charged anything. Our team is actively monitoring your case and will resolve this for you at the earliest opportunity.
Sincerely,
The Customer Service Team at Hulala Home
