Custom gifts for every occasion! Personalized, unique, and handcrafted with love. Make every moment unforgettable!
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Is Idorashop legit?
Idorashop (idorashop.com) has a 1.9 out of 5 rating on OK.one, based on 175 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complained that the products received did not match their expectations. Buyers also noted that shipping took excessively long, prices felt completely unjustified, and packages frequently arrived broken or poorly protected during transit from overseas.
Some reviewers were happy with the fast delivery service and found their custom purchases to be absolutely wonderful and perfect. Additionally, a few other people mentioned that the support team quickly responded and worked diligently to correct mistakes when unexpected problems arose with their overall orders.
Auto-generated from all reviews of this business. For reference only.
Well to be honest I sent a picture of my husband in thinking it may look somewhat like him when it was completed …… it looks nothing like him at all !!
And I was presuming it would of been a 3D model but alas a MDF 2D model arrived on a very bit of nice wood used for the stand
Reply from Idorashop2025-09-01
Dear Customer:
We apologize for the inconvenience. Our products are all 2D models, which will be clearly stated on the product page. If you are dissatisfied with any of our products, please contact us via our customer service email at [email protected]. We will handle the matter appropriately. Please continue to trust us. We look forward to hearing from you.
Perception of the product based on the website images was misleading. Contact to discuss this the order was never followed up on by Idorashop. I would NOT recommend ordering from them.
Reply from Idorashop2025-08-26
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
They customer service was horrible to deal with. The product I bought was missing a section and when I did contact them about it I was expected to pay shipping for their mistake or accept a 10% refund which would have been $8.40. Don’t recommend
Reply from Idorashop2025-08-15
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Was not as the picture displayed on line. It took almost a month to receive the item and what I thought I was ordering is not what I received. The website was not very easy as I apparently ordered the wrong color. Thought I was ordering blue and received yellow. Not at all what I wanted.
Reply from Idorashop2025-08-15
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
It took them three months to deliver my orders. They didn’t even make one of them and never told me until I asked so I ended getting a refund. One product arrived with a bent box and broken parts. I uploaded a quality picture yet the image on the item is discolored and blurry. They likely steal thumbnails from similar companies’ websites but can’t actually make the same products. They are a scam company
Reply from Idorashop2025-07-17
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
The product was purchased as a birthday present and arrived late. The product also did not look like the advertised product displayed on the website.
Reply from Idorashop2025-07-08
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Brilliant..so realistic and my husband loves it ..arrived a day later than I hoped but still it's fantastic and a quirky present to buy when looking what to buy men who love music 😀
Reply from Idorashop2025-05-26
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
The product looked cheaply made for how expensive it was and the nightlight wasn’t bright at all. I could hardly see the photo at all. Shipping was very slow.
Reply from Idorashop2025-05-19
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
My wife had a puppy, but it died, she had a strong attachment to the animal. She had photos of the animal but I wanted to give her something that would mean a lot. So I sent the photo along with all the information dob,dod and name. I had never seen anything like it before. Don't know how they did it. But a nightlight with all the puppy information on it along with the image of the dog. It took a few days for it to be built and have it shipped, but good things come to those who wait. She said it was better than a new car or cruise pretty much anything. I intend to look at other things that they manufacture and give them as gifts. I'm 63 years old and had never seen anything like that nightlight. Good quality and delicate work couldn't ask for any better.
Reply from Idorashop2025-04-29
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Immediate email response in perfect English. Excellent product. Excellent customer service. Easy to purchase with PayPal.
Reply from Idorashop2025-04-03
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Dear customer,
We are sorry for the inconvenience. Since the order was placed during the public holidays in our country, there were some delays in production and shipping. If you are not satisfied with our products, you can contact us through our customer service email: [email protected]. We will handle it properly for you. Please trust us again. Looking forward to your reply
The light up box anime picture of us turned out great! We love it!
Reply from Idorashop2025-03-07
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Ordered the Personalized DJ Cartoon Portrait as a Christmas gift. When I received the order confirmation and realized the order was coming from China, I was concerned. When I researched the reviews, I became very worried. But the seller’s communication was responsive, my order arrived when expected, and the quality of the product is AMAZING! I could not be happier.
Reply from Idorashop2025-03-03
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Bought the cartoon picture frame - it wasn't cartooned, it was creepy. Made eyes for all beady, merged two arms into one continuous arm going in a circle around a person, and randomly took the hair of one person and placed it all over the shoulder of another but without leaning it connected to the first person. And for the record, the hair from the first person was never b on the others shoulders in the picture I sent. Worst AI / cut and paste job. Nothing cartooned but the weird eyes and the rest of the picture was mangled parts of each person.
Reply from Idorashop2025-01-07
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Horrible customer service and communication. My order was delayed due to production issues, but nobody told me that until I reached out to them. Then they gave me another time estimate, but when I reached out again after that time, they told me the same thing about production issues and said they needed the same amount of time again. I was patient at first, but then it got ridiculous and unprofessional. The customer service team DOES NOT CARE. Horrible company. DO NOT SHOP WITH THEM! They do not care about your order or their own time commitments. I wish I had read the reviews before placing my order.
Reply from Idorashop2024-12-21
Dear customers
We have always operated with integrity, with a customer-first attitude, answering customers' questions and giving every customer a satisfying experience. We accept supervision from consumers. Regarding the delayed delivery caused by the order during the Christmas period, we apologize for the inconvenience. You can provide your order number through our customer service after-sales email: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Awful nothing like what was described a cheap and nasty item . Complained and asked for refund but they are not giving in, WE DO NOT WANT A REPLACEMENT OR TO WORK WITH YOU ON ANOTHER PICTURE . it’s utter rubbish . We want our money back . We are giving you one last chance to refund or am posting to our 30k Instagram followers all your emails and the rubbish product .
Reply from Idorashop2024-12-17
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
It doesn't look at all to what you advertised to product to be. On your add, the cartoon picture goes outside the frame, which makes it way more interesting and the cartoon face does look fun too. But the frame I received, the picture is "inside" the frame and the eyes of the persons look frightening! So, at 60$ canadian dollars - it is very expensive and I got fooled again by Chinese sellers!
Reply from Idorashop2024-12-13
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Crap crap crap . Expensive paper weight . Can’t hardly make out what the etching is it’s so small . Will never purchase from this company again 👎👎
Reply from Idorashop2024-12-12
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Dear customer
We have always operated with integrity, answered customer questions with a customer-oriented attitude, and provided each customer with a satisfactory experience. We accept consumer supervision. If you do not receive the package, you can provide your order number through our customer service email address: [email protected]
We will take care of it for you, please trust us again.
Looking forward to your reply
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