Customer service
Reply from IGS Energy2026-07-22
This is excellent feedback, thank you for sharing, Theodore! - Rebekah D
About IGS Energy
Data updated- Website
- igs.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 95% (19/20)
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Is IGS Energy legit?
IGS Energy (igs.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Utilities and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
I will continue to hope everything is…
I will continue to hope everything is going to work well. I didn't know that I will be getting much higher rates in twelve months. I did this once in the past and had a four fold increase in rates.
Reply from IGS Energy2026-07-20
Jerry, thank you for choosing IGS for your energy needs. Please don't hesitate to reach out if you have any questions, our team is happy to speak with you. -Cullen
Good
I wait to get your services
Reply from IGS Energy2026-07-20
Nicolas, thank you for leaving us a review! Please don't hesitate to reach out if you have any questions, our team is happy to speak with you. -Cullen
It was quite simple
It was quite simple. All I was doing was renewing. My policy took 15 minutes. I’m very happy with the service. The people are friendly and I’ve not had any problems with them.
Reply from IGS Energy2026-07-20
Greg, thank you for your feedback! Our team works hard to educate our customers and provide an exceptional experience and we’re glad to hear this feedback. -Cullen
CSR was friendly and very helpful…
CSR was friendly and very helpful making my decision and answering all my questions
Reply from IGS Energy2026-07-20
Susan, thanks for your review! We're thrilled to hear you've received quality customer service from our team. -Cullen
Staff gave me a lot of information and…
Staff gave me a lot of information and made me feel comfortable
Reply from IGS Energy2026-07-20
Marcus, thank you for choosing IGS Energy and for taking the time to leave us a review! -Cullen
help us a lot ..staff are friendly.
Reply from IGS Energy2026-07-20
Donald, we're happy to hear about your experience with our team! Thank you for choosing IGS for your energy needs. -Cullen
everything went smoothly.
Reply from IGS Energy2026-07-20
Thank you for choosing IGS Energy! We're happy to hear about your experience. -Cullen
Great service
I didn't catch the guys name but he came to our door and was really nice helped me figure everything out quickly and to the point and helped lower the cost of my bills that duke energy was over pricing.
Reply from IGS Energy2026-07-20
Whitney, we're happy to hear about your experience with our team! Thank you for choosing IGS for your energy needs. -Cullen
Simple and easy to renew!
Reply from IGS Energy2026-07-20
Shelly, thank you for continuing to choose IGS Energy. -Cullen
I didn't like that I wasn't allowed to…
I didn't like that I wasn't allowed to read over the contract before signing it. I'd like to feel like I can trust what the sales person was telling me, but I found it concerning that I was not allowed to read the contract until I committed. The sales person also told me that legally they had to email me the contract after I signed, but I still haven't seen it come to my email.
Reply from IGS Energy2026-07-20
Frances, thank you for bringing this to our attention. We attempted to call but were unable to reach you. We have emailed you a copy of the terms and conditions. If you have any questions, please email us or give us a call at 800-280-4474. -Cullen
Renewed by phone.
Renewed by phone. Very clear and easily accomplished. 5 minutes and job done. Thankyou!
Reply from IGS Energy2026-07-20
Dale, thank you for sharing your experience with our team! -Cullen
I'm very pleased with the customer…
I'm very pleased with the customer service I am getting. I could not have been more pleased with Timber. He was the best agent.
Reply from IGS Energy2026-07-20
Barbara, thank you for taking the time to leave us this awesome review! It's great to hear about your wonderful experience with Timber. I’ll be sure to pass this feedback along to our team. -Cullen
Easy to work with
Reply from IGS Energy2026-07-20
Dawn, thank you for being a continued valued IGS customer! -Cullen
The IGS Customer service representative…
The IGS Customer service representative was very helpful and knowledgeable. I called to discuss signing up for a new natural gas plan. She answered all of my questions and provided sign-up on a rate plan. It was a seamless process!
Reply from IGS Energy2026-07-20
Tim, Thanks for the review! We're happy to hear you’re having a good experience with us and we’re always here to help. -Cullen
Very courteous was very detailed very…
Very courteous was very detailed very honest had a friendly tone and customer service was just awesome
Reply from IGS Energy2026-07-20
Dytra, thanks for your review! We're thrilled to hear you've received quality customer service with our team. -Cullen
The person that answered my call was…
The person that answered my call was more than exceptional and very informative about my account very pleased with everything that he gave me on the phone thank you very much
Reply from IGS Energy2026-07-20
Anne, thank you very much for taking the time to leave us a review! We're happy to hear you enjoyed the experience from our team. -Cullen
Great company
Spoke to a representative that explained everything to me clearly took time to ensure I got the best customer service experience.
Reply from IGS Energy2026-07-20
Omayra, thank you so much for taking the time to let us know about your wonderful experience with our team! -Cullen
Great customer service…
I renewed my account for another year but gentleman was very nice very patient very informative I've been without GS for many years I've even referred several of my family members that agree with me that IGS is a wonderful company.
Reply from IGS Energy2026-07-20
Brenda, thank you for continuing to choose IGS Energy! Our team is grateful for customers like you. -Cullen
Good energy
Great energy really nice
Reply from IGS Energy2026-07-20
Laquishia, thank you so much for choosing IGS for your energy needs! -Cullen