Great Service!
Talking and working with an IGS rep has been great along with the energy savings!
Reply from IGS Energy2026-07-22
Thanks for the review, Bev! We're thrilled to hear you're happy with IGS Energy as your supplier! - Rebekah D
About IGS Energy
Data updated- Website
- igs.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 95% (19/20)
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Is IGS Energy legit?
IGS Energy (igs.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Utilities and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
Great Company
You did away with the extra fees if I cancel early. Prices on IGS good.
Reply from IGS Energy2026-07-22
This is excellent feedback, thank you for sharing! - Rebekah D
Chris was very knowledgeable and…
Chris was very knowledgeable and friendly. Been with IGS before so felt confident switching
Reply from IGS Energy2026-07-22
Thanks for the review, Bonnie! We're thrilled to hear you've put your trust into IGS Energy. - Rebekah D
Best personal experience.
The young lady I spoke with was respectful, kind and very informative. Took time to answer whatever I asked in a dignified manner. Made me feel very comfortable.
Reply from IGS Energy2026-07-22
We appreciate you taking the time to share your experience, Jeanette. We're glad to hear that you found our team friendly and helpful. We strive to provide our customers with the information they need to make informed decisions about their energy needs. - Rebekah D
people there are so courteous and…
people there are so courteous and helpful. for as long as i have been with them, never had any problems or reasons to call them
Reply from IGS Energy2026-07-22
Constance, we're so glad to hear that you had an incredible experience with our team. We strive to provide the best possible service to our customers, and we're delighted that we were able to meet your expectations. - Rebekah D
Signing up was truthful and easy
Signing up was truthful and easy. Already have your service and have always been pleased. Great service at a reasonable price compared to most others.
Reply from IGS Energy2026-07-22
Thank you for taking the time to leave us this great review, Rich. The team here at IGS is grateful for loyal customers like you! - Rebekah D
Amanda Tate representative
Well your representative Amanda Tate stopped by my house to explain the advantages of igs energy and she was extremely helpful to me I'm 85 and she took the time to explain the advantages of igs energy and gave me directions on joining your company.
Reply from IGS Energy2026-07-22
Thank you for your review, Scott! We're happy to hear you're enjoying your experience and appreciate your choice to power your home with IGS Energy. - Rebekah D
Staff was very professional and made it…
Staff was very professional and made it easy to continue my service with a much better rate.
Reply from IGS Energy2026-07-23
Thanks for your review! We're thrilled to hear you've received quality customer service from our team. -Cullen
Dependability
I really don't have to do anything just pay my bill.
Reply from IGS Energy2026-07-22
Hazel, thank you for rating IGS Energy! - Rebekah D
I have been with you for many years and…
I have been with you for many years and you have kept my bills low.
Reply from IGS Energy2026-07-21
Eileen, thanks for the review! Our team is grateful for customers like you. -Cullen
A very friendly and competent…
A very friendly and competent representative (Ishi) took care of all my needs in an efficient and professional manner.
Reply from IGS Energy2026-07-21
John, thank you for taking the time to leave us this awesome review! It's great to hear about your wonderful experience with Ishi I’ll be sure to pass this feedback along to our team. -Cullen
Isiah from Akron
Isiah from Akron, Ohio was excellent when renewing our account.
Reply from IGS Energy2026-07-22
Thanks for the review, John. We're so happy to hear you had a great experience with Isiah, we are always here to help! - Rebekah D
The perfect phone experience/outcome!
The agent who spoke with me offered me a perfect explanation of your service and helped me choose the right one for me. He was professional and knowledgeable.
Reply from IGS Energy2026-07-22
Carole, we're so glad to hear that you had an incredible experience with our customer service team. We strive to provide the best possible service to our customers, and we're delighted that we were able to meet your expectations. - Rebekah D
Great experience
Very helpful, knowing representative
Reply from IGS Energy2026-07-22
Thank you for your thoughtful review, Tony and Twilla! We’re dedicated to educating our customers and making every interaction a positive experience. - Rebekah D
It's not third party.
Reply from IGS Energy2026-07-22
Thank you for your review, Dorothy. We hope you will enjoy your IGS Energy experience! - Rebekah D
Poor customer service
Poor customer service. Lack of effort and competence.
Reply from IGS Energy2026-07-21
We're sorry to hear you didn't have a good experience with us. We're unable to locate an account for you. Please give us a call at 800-280-4474 and one of our supervisors will be happy to speak with you and assist you. Thank you. -Cullen
Confusion between Duke Energy and I Gs…
Confusion between Duke Energy and I Gs One blames the other for the confusion.
Reply from IGS Energy2026-07-23
James, thank you for sharing your feedback. We appreciate the opportunity to review your concerns and had a team member reach out to discuss them with you. If there's anything else we can help with, please don't hesitate to contact us. -Cullen
Who ever was selling the program lie to…
Who ever was selling the program lie to us saying it is not a program. That's no way of doing business.
Reply from IGS Energy2026-07-23
Evelia, we appreciate you providing us with your feedback. We see you were able to speak with our team to get this resolved recently. Please don't hesitate to reach out if you have any questions. -Cullen
Love that denise.Verdi keep me on top…
Love that denise.Verdi keep me on top of things like my rates an every thing else that I need to know thanks Denise
Reply from IGS Energy2026-07-22
Thank you for taking the time to leave us this awesome review, Stanley! It's great to hear about your wonderful experience with Denise. I will be sure to pass this feedback along to our team. - Rebekah D
Trust
Honesty and cost
Reply from IGS Energy2026-07-22
Thanks for the review, Saundra! We're thrilled to hear you're very satisfied with your services here at IGS Energy. - Rebekah D