IGS Energy

They came to my house and made sure I…

They came to my house and made sure I had a fixed rate instead of the variable.

The customer representative spoke…

The customer representative spoke slowly and clearly after I told her I was hearing impaired. She was very professional

The agent took the time to explain…

The agent took the time to explain everything and saving me money.

DIDNT NOTICE SAVINGS ON MY ELECTRIC…

DIDNT NOTICE SAVINGS ON MY ELECTRIC BILL YET

The person that spoke with!

The representative was polite and very…

The representative was polite and very knowledgeable. He had a great personality. The company has always been great.

Solar lease program

The sales representatives were knowledgeable and presented their process in a clear, easy to understand manner. Very polite young men. While the solar program is certainly appealing, it may not be the right fit for everyone. The agreement requires a 25 year commitment with a 2% annual rate increase, yet there is no guarantee that your energy costs will actually decrease. Additionally, because the program is structured as a lease, you do not own the equipment unless you choose to purchase it after the first five years of the contract. The concern with this arrangement is that there is no transparency regarding the actual costs of the equipment, materials, or installation. As a result, if you decide to buy out the system later, the company could assign a "market value" price that may be difficult to verify. Another aspect I found concerning was the pressure to make a decision during the 15 to 20 minute presentation. Although customers have seven days to cancel after signing, there is little opportunity to independently review the contract beforehand since it is presented on the company's iPad. This limits your ability to thoroughly evaluate the agreement, take time to consider the decision, or research unbiased reviews of the company's service and actual savings. Most of the reviews I found focused on positive experiences with individual sales representatives and expectations of future service, rather than long term results and customer outcomes. Before making a commitment, I would strongly recommend reviewing the company's Better Business Bureau (BBB) ratings and customer feedback to gain a more complete picture of the experience. By the way, I was also uncomfortable with the fact that they offered to cover the first month's payment in exchange for leaving a review. This raises questions about the objectivity of some online feedback, as incentives may influence customers to post reviews before they have had enough time to fully evaluate the product, service, or actual savings.

是公司的好代表。

好吧，我们还没有得到你们的服务，但是你们公司的代表凯登·巴卡姆尼尔（Cayden Buckamneer）是一个很好的代表，非常有礼貌，是一个英俊的年轻人，他解释了他所提供的服务，并且在各方面都做得很好，并让我注册了（我通常不会像那样立即这样做）。凯登继续努力。

人们非常乐于助人并且…

人们非常乐于助人，很好地解释了一切，如果我不明白，他们甚至会问我是否需要他们再次解释。

Simple

Simple, reasonable price, green energy

Great Customer Service

They reached out to me to explain how I was being ripped off

杰森很好地解释了一切

杰森很好地解释了一切。他慢慢来。我已经使用 IGS 多年了。我一直对他们给我的价格感到满意。

Lynn is amazing he helps so much to…

Lynn is amazing he helps so much to save money on my bills

I have used IGS for the past nine years…

I have used IGS for the past nine years and found the personnel knowledgeable, very helpful and follow through with relevant information.

Top notch representative

The company representative Jack Patterson was honest, polite, knowledgeable and answered all our questions. It was a pleasure speaking with someone like that who treated us with respect. He represents IGS in the best way possible !

U have a wonderful worker & she got my…

U have a wonderful worker & she got my AES bill to go down

Greg from IGS in Lorain is awesome

Greg from IGS in Lorain is awesome. He goes above and beyond to get you good service in energy and customer service. He deserves a raise.

This was a great company for 5 years…

This was a great company for 5 years been with the company until it was time to transfer my lease. Do not trust them, do not believe them; they advise people not to sign the transfer paperwork to get you hooked for another month of the lease, as they do "NOT" prorate the bill. So even if you were still on the lease for a day and an hour of that day, it doesn't matter you are on the hook the whole month and in essence, paying the other owners bill. They suck do not use them

Customer service is on POINT!

Customer service is on POINT!! Process to lock in my rate for the year was seamless, as always.

The young man who knocked on my door…

The young man who knocked on my door made me feel comfortable by presenting his badge and explaining simply why he was there. Pleasant, friendly and respectful.