HP Instant Ink

exploitation of the finest calibre

Scandalous

HP promised me three months of free ink with a fourth month free. This was, I believe, in April. August 4th, I got a bill for 390.40 that they claim my free trial was over. They would not refund me or honor the so-called free trial w/extra month they offered to get their service. I personally wouldn't recommend this service to anyone, given the lies I was told, and they refused to refund or put a supervisor on the phone. I was on hold with a rep for over an hour, and they were telling me they were waiting for the billing department. This company lies, and I will never do it again... ever. Then she canceled the service without my permission and told me that I agreed to have it canceled. HP is dishonest and move on and find someone else to get your program from b/c never, ever again. They take your money and absolutely charge you in the 4th month for those 3 months they claim were free. scandals!!!!

If I could give this a zero

If I could give this a zero, I would. I have had a subscription for several years (more than 8) with instant ink but have never really used my printer much until enrolling in college courses January 2025. I can only remember being mailed one, maybe two replacements while having the subscription. Now that I’m printing more than usual, I have been charged multiple times. $20 here, $20 there, etc. Today the printer stops printing with black ink because I have not received a cartridge in over 7 years. I reached out to HP support who opened a “case” a few hours ago but I was just notified the “case” was closed by email when nothing has been resolved. I can purchase a new cartridge for $25 from local stores. For sure canceling this service.

Always able to know when cartridges are…

Always able to know when cartridges are needed via it link and send them as I need them able to amend details of my account when I need to very good service thank you

Expensive and ulitmately a scam

Expensive and ulitmately a scam - I have since cancelled and even though I purchased genuine cartridges outside of the instantink my printer has blocked printing stating they are fake. I used to rate HP above all other printers not any more.

HP ink usage

Regular updates on printer usage, inks sent in good time, although I do think the monthly charge is a bit high for the number of times my ink cartridges need replacing.

Just the fact that everything happens, just like magic.

Just the fact that everything happens in a first class way without an input from me. It just happens and when I need something it is 'just there'. No fuss at all, a geat service. Thank you.

New cartridges arrive in plenty of time

Usually good but a delay in sending my…

Usually good but a delay in sending my replacement cartridges last time.

HP Instant Ink Cancellation

I have been trying for the last 3 days to log into my account on the HP Instant Ink website. I'm spent hours trying to sign in and each time I complete the process, email address, password, or code, it opens the page to a near clear screen. The screen remains but with just a shadowed framework behind but nothing beyond that, and no matter how much effort to open something no response. Eventually my PC times out. HP Support is the same you sign-in and finish up at the same page. All I want to do is cancel my subscription to the service. This just another disappointment with the whole HP experience over several years. I've purchased an Epson printer and so relieved that HP and poor service is behind me!

I was over charged and they would only…

I was over charged and they would only refund me half. Then I cancelled my subscription with the same person and when I asked about the refund he stated I was no longer eligible because I was no longer a client. I think that is deceitful. He did not advise me about that before he cancelled my subscription. I advise you stay clear of HP.

Page Counts on Dashboard Did Not Match Printer Data

I have been an HP Instant Ink customer and recently disputed multiple charges that HP states were caused by exceeding my annual page allowance. My concern is not what appears on the HP dashboard. My concern is that HP has been unable or unwilling to provide the underlying records used to calculate the page counts and charges applied to my account. I repeatedly requested printer logs, page-count records, meter readings, timestamps, telemetry records, and documentation showing how HP determined that I exceeded my plan limits, but those records were never provided HP's response was to repeatedly direct me back to the Instant Ink dashboard. However, the dashboard only provides summary information and does not allow me to independently verify the data used for billing. More importantly, the information displayed on HP's dashboard does not match the page-count and usage information contained in my printer's status reports. Despite multiple requests, HP has not provided the underlying meter readings, logs, telemetry data, timestamps, or calculation methodology necessary to explain these discrepancies or substantiate the charges applied to my account. HP closed my complaint without addressing these differences or providing the supporting records I requested. I also raised concerns regarding an ink shipment that appears to have been associated with a different ZIP code than my account address and requested proof of delivery and shipment documentation. Those questions were not adequately addressed. Or, for a BBB complaint: HP repeatedly referred me to the Instant Ink dashboard as proof of the charges. However, the dashboard contains only summary data and does not provide the underlying records necessary to verify billing. In addition, the usage information displayed on the dashboard does not match the information reported by my printer's status reports. I repeatedly requested source records, meter readings, page-count logs, telemetry data, and billing calculations that would explain these discrepancies. HP did not provide the requested documentation and instead closed the complaint without resolving the issue. [trustpilot.com] Or, for Barclays: I dispute these charges because HP has failed to provide sufficient evidence supporting them. The billing information displayed on HP's Instant Ink dashboard does not match the usage information reported by my printer's status reports. When I requested the underlying records used to calculate charges, including page-count logs, meter readings, telemetry records, timestamps, and audit data, HP did not provide them. Instead, HP referred me to summary information on its dashboard, which does not permit independent verification of the disputed charges

Don't print much, Don't subscribe.

I subscribed to instant ink about 2 years ago, in all that time i received 1 colour cartridge, which works out at around £100, when i cancelled, if you have not got replacement cartridges, your printer is inoperable until you buy new ones which i have had to do, suffice to say when this printer packs up, I will not be buying HP products ever again, If you don't print much don't subscribe to this, as you are paying for something you will not benefit from.

DO NOT SUBSCRIBE

DO NOT SUBSCRIBE - I thought I was getting s good deal, but if using more pages than subscribed, then the cost for this is high. I thought it was supposed to be 50% to 70% cheaper. That is just not true. I have just cancelled my subscription and apparently by the end of the month the remaining cartridges will stop working automatically??!!! What a scam. Shame on you HP. My next purchase will not be HP. You should look after your customers. My fault for not reading the reviews before committing to subscription. So reader, please do not be naive as I was. Adding information: if you count up the monthly cost, which started off as £1.79, but quickly realising it needs to be higher, and if you go over, you pay over the odds for the extra pages: 10 pages cost £1.50. I have paid up to now approx £62, and just received my first black cartridge. Well, even if I would have gone to amazon and would have bought a pack (black and colour) of genuine cartridges, I would have been better off.

Why I gave up with instant ink

I purchased an HP 9120e from amazon which worked well with the "get you started inks". I then subscribed to instant ink and immediately my printer stopped working. So I had a expensive brick. I then waited and waited and waited for the "instant" inks to arrive. I looked for help on HP customer site, there is none for a new customer who has been locked out of their own printer. 10 days gone by and the tracking for the inks continued to say "waiting for collection". Definitely not "instant", so tried to cancel the subscription and yet printer still did not work, "get you started inks" were not reactivated. I still had a useless expensive brick so gave up and sent printer back to amazon. Days later the inks turned up, sent them back. Subscription refused to be fully cancelled (was still going to charge me!). I had to phone HP customer to sort it out. BTW the customer support number is really hard to find on web site. I won't be buying HP again, really not worth the hassle. I've had a HP 8730 for years, no problems with it so expected another HP to just work. Well that's simply not the way it worked out.

The Cost Savings On Ink Is Huge

I cannot say enough good things about this program. I believe it started as a US based program, and thankfully we have access to it here in Canada. The benefits are many, where do I start? The cartridge sizes are the XL that I would pay ~$100 for, and my monthly program cost is a small fraction of that. The program saves me a trip to Staples, arriving at my mailbox. The Customer Support is first class, and arrange call backs at a time convenient for me. But mostly just the HUGE cost savings is enough to get a 5 start rating from me. Now - if I could only get my printer to attain and keep the wifi connection. Then ALL would be good.

AVOID HP

DO NOT subscribe to this service. It is fundamentally flawed and unfair. As many other users have confirmed, HP remotely disables your printer the moment you cancel — even if you have paid for the month ahead and still hold full cartridges. You are locked out of equipment you own. This practice is questionable and appears unlawful — you have paid for a service you are denied. My experience has been a complete disaster spanning three weeks. My printer — barely three months old, with two confirmed Instant Ink deliveries — suddenly stopped working. I contacted support, only to be told the ink sent was incorrectly linked to my old printer. Despite receiving two separate deliveries registered to my new device, HP claimed the cartridges were incompatible. I have made SEVEN calls to resolve this. Getting through alone is difficult enough; once connected, staff appear untrained and unhelpful, repeatedly promising escalation to a technical team I had already spoken to seven times — with no resolution and no ink ever arriving. The service is appalling. HP is a $34.5 BILLION company that clearly does not care about its customers or the quality of its support. Instant Ink is marketed as an affordable printing solution — which it may be, if you print almost nothing. But the moment something goes wrong, you are trapped. My honest advice: AVOID HP entirely and choose another brand. The Instant Ink scheme is designed to lock you in, not serve you. When you need help, there is none. AVOID.

Good service

Simple to use

Simple to use, ink always arrives in plenty of time. Never had a problem over the last 10 years.

Ink arrived when required