HP Instant Ink (instantink.hpconnected.com) has a 3.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 36% give 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
This was a good service for many years, but in my opinion, they are currently failing on several fronts. #1 It is nearly impossible to get past the AI Chat and Phone Tree AI to a real person for a simple question. I received a faulty cartridge and it took 30-45 minutes to reach a real person to resolve the simple issue. #2 The rates are getting very high for overages. My plan is $8.49/mo for 100 pages. I went over by 150 pages and they charged me $68!!! #3 They used to have a very easy recycling program. When you got your ink, they provided a recycling bag. Now they want customers to drive to a big box store to recycle them. So that is an added inconvenience. So I think I'm moving on from this "service". It is not as turn-key and easy as it once was for years. Bye HP Instant Ink.
Reply from HP Instant Ink2026-07-29
Hi Andree,
We are so sorry to hear of your difficulties reaching customer support. For assistance with your account, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information.
Thank you,
The HP Instant Ink Team
m
mary smith美国 · 1 review · Experienced 2026-07-27 ·
★★★★★
Ink refund after cancellation-impossible
I didn't get my ink in January 2026 and ended up having to go buy some, and then I got a big bill for "extra pages" I printed, using my OWN INK so I
cancelled the subscription in Feb. 2026.
In July, I noticed I was still being billed each month by them.
I called and spent a very long time on the phone with
them trying to get my money back, for the 4 months after the subscription was cancelled.
They found the case # and saw that I had cancelled in
Feb. and would send it up to be refunded. After about 2 weeks of waiting I rec'd an email saying they refunded my money. BUT they only refunded 2 months instead of the 4. I called back and was on the phone on hold for over an hour trying to get thru. I tried again today and they said I was issued the credit of
only 2 months instead of the 4 and they put me on hold to check on it and I was hung up on.
I am sure they were hoping I would just give up on getting my $11.80 back. Which I have now done.
It was the principal before but now I give up trying to get what is rightfully mine, but I will never, ever purchase an hp product again. Their customer service is awful, and I really find it hard to believe that a big
corporation like HP would allow this sort of thing to happen.
Reply from HP Instant Ink2026-07-28
Hi Mary,
We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information.
Thank you,
The HP Instant Ink Team
I have tried countless time to get a response to resolve my problem. I have tried all their online suggestions which has not resolved the problem. My printer was working absolutely fine until I replaced an ink cartridge and now it won't print. I have been on their page plan since 2020 and paid my subscriptions but since not being able to use my printer i suspended my payments to the service until l could get the help to use my printer again - this hasn't happened. I finally spoke to an agent on Whatsapp and he said I should pay my subscription before they will help me with my printer problem! Why should i pay for a page print plan when I can't print?!
Reply from HP Instant Ink2026-07-27
Hi Joanie,
We are sorry to hear of the issues with your printer. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Instant Ink cartridges require an active subscription to work in a printer.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
J
Jason Driscoll美国 · 1 review · Experienced 2026-07-27 ·
★★★★★
Shit company
Shit company, doesn't even deserve 1 star. Takes advantage of all the small guys. Can't use all the ink I've bought from them because I cancelled my subscription because I full time RV now and don't use it all the time. My full ink cartridges won't work simply because they will make it so they don't work because I'm not paying for the subscription. Something needs to be done about these people. CEO needs a reality check
Reply from HP Instant Ink2026-07-28
Hi Jason,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
J
Juan美国 · 9 reviews · Experienced 2026-07-27 ·
★★★★★
want spyware on your printer to track…
want spyware on your printer to track how often you're printing? HP has you covered. want to be billed just because you printed more pages one month than last? HP has you covered. Want to use a 3rd party perfectly capable ink cartridge in your HP printer? NOPE, HP won't allow it. absolute garbage and HP has lost 3 billion in printing-related revenue in the last 4 years due to this horrible service. I cannot wait until, like gillette, they get their azzes handed to them by startup razor companies. scum.
Reply from HP Instant Ink2026-07-28
Hi Juan,
We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information.
Thank you,
The HP Instant Ink Team
R
Robert McTighe美国 · 5 reviews · Experienced 2026-07-24 ·
★★★★★
We had the following negative issues…
We had the following negative issues over 3 months HP Instant Ink Trial period:
1. Connection Issues - intermitent interruptions
2. Sent us Ink that at only 1/2 way used (per the HP App) went empty
3. Sent us two Black Ink Cartridges
Bottom line after all of these issues we cancelled after the Trial Period expired. Since then with buying our own ink - zero issues!
Reply from HP Instant Ink2026-07-27
Hi Robert,
We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information.
Thank you,
The HP Instant Ink Team
R
Robert Shaw美国 · 3 reviews · Experienced 2026-07-25 ·
★★★★★
HP Instant Ink is a complete rip-off
HP Instant Ink is a complete rip-off — BEWARE before you sign up
I canceled my HP Instant Ink subscription, and HP then cut off my ability to print with cartridges that I had already received and that still had ink remaining. In other words, I was left with cartridges I had paid for but could no longer use.
Then, even after I had canceled the subscription, HP charged me for another month.
This is an outrageous way to treat customers. If I cancel a subscription, I expect the cancellation to be honored and I expect to be able to use supplies I’ve already paid for. Instead, HP’s system effectively locks you out of printing and then continues charging you.
My experience with HP Instant Ink has completely destroyed my trust in HP. I will never sign up for this service again, and I will think twice before buying another HP printer.
My advice: Stay away from HP Instant Ink. Read the cancellation terms very carefully before signing up.
Reply from HP Instant Ink2026-07-27
Hi Robert,
Thank you for your feedback. Instant Ink is a printing plan, not a cartridge purchasing service. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
J
JC美国 · 11 reviews · Experienced 2026-07-23 ·
★★★★★
Do your math before you enroll this program.
Once I canceled the service, I could no longer use cartridges I had already paid for. I only print occasionally, so I kept the service for over 18 months and still had more than half the toner left. I received only one toner over more than three years, and when I canceled, they blocked the printer I had already paid for several times over. Good printers, but the program is terrible.
Reply from HP Instant Ink2026-07-27
Hi JC,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
L
Lauren英国 · 1 review · Experienced 2026-07-18 ·
★★★★★
Just buy ink when you need it
Doesn't make sense as a system for sporadic use, no rollover of pages - you didn't use print anything for 3 months, but still have to pay, then you print one document that goes over your page limit and get an additional charge.
Reply from HP Instant Ink2026-07-22
Hi Lauren,
Thank you for your feedback. HP Instant Ink allows you to roll over unused pages - up to triple your plan pages. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
A
Ann Sleiman美国 · 2 reviews · Experienced 2026-07-22 ·
★★★★★
GARBAGE COMPANY
GARBAGE COMPANY. USE ANY OTHER PRINT OPTION!!!
Reply from HP Instant Ink2026-07-23
Hi Ann,
We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information.
Thank you,
The HP Instant Ink Team
P
Paul Bowman美国 · 1 review · Experienced 2026-07-20 ·
★★★★★
This should be illegal
This should be illegal. It's presented as a cheap way to get ink delivered right to your door. But it’s actually a metered printing subscription that charges you extra money if you go over the set number of pages. The 50% discount on ink is just the carrot to get you to sign up for this. It was not clearly advertised that they will also remotely disable your ink cartridges you receive as part of the subscription if you cancel, even if they are still full. So unless you want to pay HP extra money for the privilege of printing paper you paid for on the printer you bought, don't sign up for this scam.
Edit in response to HP: to be clear, I understand how your service works now. My complaint is that the way it is designed and advertised is deceptive. I’m sure it provides a lot of revenue, but because of this experience I will think twice before ever purchasing an HP printer again and will tell others to do the same. It’s a shame because HP makes good products, but I don’t want to be duped into wasting money on a product I’ve already paid for again.
Reply from HP Instant Ink2026-07-21
Hi Paul,
HP Instant Ink is a subscription printing plan. Your printer tells us when to send more ink, and we deliver it to you before you need it. We send you HP Instant Ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage, not by the month.
You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled, and you can install store-bought cartridges to keep printing.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
A
Angela G美国 · 1 review · Experienced 2026-07-12 ·
★★★★★
I'm brand new to instant ink
I'm brand new to instant ink. This seemed like a great idea. I am on a budget and I can't really drop 80.00 on ink. No having to go to the store to get ink, etc.Honestly , I've only had this printer and service for a few weeks and I'm already over it.
Today is the July 20th, I have been out of ink since July 12th. My classroom has to be completed this week. Which means I have to have things printed . Where the heck is this ink! So far I'm not impressed.
Reply from HP Instant Ink2026-07-20
Hi Angela,
Thank you for reaching out. The first shipment is sent automatically immediately after enrollment. You can check the status and tracking number at hpinstantink.com/signin.
Please respond to our request for more information and we will be happy to order any ink you may need.
You can also contact Support for assistance at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time.
Thank you,
The HP Instant Ink Team
Don’t sign up!
I got charged 151 dollars without my consent
They trick to sign up for a free trial and go ahead to charge you high amounts
Reply from HP Instant Ink2026-07-20
Hi Hillary,
Thank you for your feedback. Instant Ink is a subscription printing plan. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
To maximize savings with Instant Ink, we recommend choosing the plan that best matches the number of pages you print monthly. We have plans from 10-1500 pages/month. You can roll over unused pages, up to 3x your plan amount.
You can review all your charges and print history at www.hpinstantink.com/signin
We would be happy to review your account and share your recommended plan. Please respond to our request for more information so we can assist you.
Thank you,
The HP Instant Ink Team
Price and time measured of delivery of ink is usefull to give efficiency
Reply from HP Instant Ink2026-07-20
Hi S,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
J
Joe加拿大 · 3 reviews · Experienced 2026-07-20 ·
★★★★★
The HP instant ink plan looks good in principle, but...
The HP instant ink plan looks attractive at first, but it is a very deceptive scheme. If you print a lot regularly, it may work out but if you, like us, have periods of little or no printing and periods of heavy use, then you waste an enormous amount of money. You cannot save up unused pages and when you go over the subscription amount in the heavy months, you get nailed at a very high rate. Finally, when you cancel the plan, as we did, any unused cartridges are useless, locked out from being used, so also very wasteful. We tried it on 3 machines for several years, then cancelled and found that just ordering the ink online was way cheaper and still convenient since it tends to arrive within a day or so of ordering. Stay clear of this.
Reply from HP Instant Ink2026-07-21
Hi Joe,
HP Instant Ink is a subscription printing plan. Your printer tells us when to send more ink, and we deliver it to you before you need it. We send you HP Instant Ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage, not by the month.
You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled, and you can install store-bought cartridges to keep printing.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
"Never run out of Ink" -Not true anymore. When I first joined Inst. Ink years ago I never had to wait for a cartridge. It worked so well that I ended up getting ink I wasn't needing. Now I have 5 extra blues and 5 reds. No Yellow. I keep trying to tell them to stop the reds and blues and give me more yellows. But they keep sending more red and blue and are stingy with the Yellows. I always have to stop what I'm working on for 3-7 days until I get some yellow. When I write a request for more yellow to the virtual assistant. It basically tells me to go buy some. What am I paying them for? This is what happens when a business goes all computer-generated service. They also don't make it easy on their website to find a number to call to talk to a real person.
Reply from HP Instant Ink2026-07-21
Hi Nina,
Thank you for reaching out. Please respond to our request for more information and we will be happy to order any ink you may need.
You can also contact Support for assistance at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time.
Thank you,
The HP Instant Ink Team
No issues getting new ink cartridges they are automatically posted as HP know when the levels are low, then I don't replace them until my printer tells me.
Reply from HP Instant Ink2026-07-20
Hi Elaine,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
p
patrick pasqualichio美国 · 1 review · Experienced 2026-07-18 ·
★★★★★
HP INSTANT INK SCAM!!!!
You pay for a subscription of ink and then when you cancel your subscription they don’t allow you to use the ink you have left. I was a customer for 2 yrs. And didn’t go through a lot of ink so I cancelled the subscription. I have ink left but it will now no longer work. This is a SCAM!!!!! BUYER BEWARE!!!!! I WILL NEVER PURCHASE ANYTHING FOR HP AGAIN. AND THE CUSTOMER SERVICE IS OUTSOURCED TO A FOREIGN COUNTRY AND OF COURSE YOU CANT UNDERSTAND THESE PEOPLE!!!!!WHAT A JOKE!!!
Reply from HP Instant Ink2026-07-20
Hi Patrick,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
Absolute Trash. You only own the ink as long as you’re paying for the subscription. So if you stop the subscription you can NOT use the ink you ALREADY PAID FOR. If you’re financially struggling and can’t pay - they will literally prevent you from even using your printer. Trash. Trash. Trash. I will never use HP again. I’d sell the printer before buying ink from HP. How can you literally stop people using their own equipment and supplies?? Greedy jerks.
Update: you can see in all of their responses they’re trying to justify their trash system. My printer didn’t work even before my subscription ended. Even their justification is trash. The whole subscription is trash. I’ll be ensuring it works enough and selling my printer to ensure I never support HP or buy their ink again.
Reply from HP Instant Ink2026-07-20
Hi Nina,
Thank you for your feedback. Instant Ink is a printing plan, not a cartridge purchasing service. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
Hi Barbara,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
