HP Instant Ink (instantink.hpconnected.com) has a 3.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 36% give 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
Ink arrives when it should, don't have to worry about running out
Hi Mr Smith, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
This system Instant Ink is a complete scam and a mark of the beast. I took the subscription on 1 Jan 2024 for 3,99 euro for 50 pages. In the first few months, they sent me a complete pack of ink cartridges which I did not use because I still had ink in the printer. Upon trying to use them later, it turns out that they were almost empty. No ink in them. Further along with the subscription, they began charging me more because I print more pages than specified. My expectations were for them to send me ink cartridges in the timeframe specified in the subscription without them telling me how much pages I should print and should not. Fine, they condition that I should pay more if I print more. But if I print less per month, why they do not charge me less? When I decided to finally cancel the subscription, the ink cartridges that I were using are suddenly not valid, and thus cannot be used, anymore since they are no longer connected to Instant Ink. Why? Did not I pay for them?
Hi N.V., Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function. We're happy to help at 020 721 92 39, Monday through Friday from 08:00-18:00, or respond to our request for more information. Thank you, The HP Instant Ink Team
It used to be good but not now. Turned the printer on for a few hours a week ago, there was no red ink left, I assumed it would be on the way, as per the contract, but no. Tried to print today and then i remembered there was no red ink, logged into account and after trying to get somebody to investigate, suddenly it told me they had sent me ink today, which I probably wont get for two-real-weeks, Very poor and not what I pay for.
Hi Robert, Thank you for reaching out. The service monitors your ink levels and sends you replacement ink before you need it. To ensure that you will receive replacement ink in a timely manner, your printer must maintain a connection to the service via wireless internet. To check your ink shipment status, please log in to your account at www.hpinstantink.com/signin/. Please look on your account Overview page under Ink Cartridge Status, at the section titled ‘View past and future ink shipments’. For assistance with ordering any ink you might need, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00 or respond to our request for more information. Thank you, The HP Instant Ink Team
Hi Richard, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
Once you cancel service you can no longer use cartridges you’ve already paid for. I can see this service only being good if you print paper all day because they also do not send ink until it’s all gone even though you’re paying for ink monthly
Hi Kiyoshi, Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function. We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information. Thank you, The HP Instant Ink Team
It's never at the right time when you run out of ink, and invariably expensive to replenish. The HP Instant Ink arrangement makes sure you never run out, and the price paid is known up front. Can't be bad.
Hi Simon, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
The service works very well. No problems with it. therefore keep doing what it's designed for. Thanks
Hi Mr Salter, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
HP assessed when I needed ink, advised me of its arrival; it then came!
Hi John, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
Helps me keep a close eye on my printer ink usage, very helpful tool to have access to, would recommend.
Hi Paul, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
Hi Charles, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
Soo far I am very satisfied with the service offered by HP
Hi Haldon, We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
It all just seems to work really well. I am a small user now but before retiring it was very important to have a reliable system.
Hi Grace, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
Never received any ink! Complete scam, £4.49 was taken every month for god knows how long but never received the I k Cartridges
Hi Lea, Thank you for reaching out. The service monitors your ink levels and sends you replacement ink before you need it. To check your ink shipment status, please log in to your account at www.hpinstantink.com/signin/. Please look on your account Overview page under Ink Cartridge Status, at the section titled ‘View past and future ink shipments’. For assistance with ordering any ink you might need, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00 or respond to our request for more information. Thank you, The HP Instant Ink Team
Ink has always arrived in a timely fashion, and is sent out sturdily packaged.
Hi Eric, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
Cartridges have arrived promptly. I’m waiting to install them but not printing as many pages now.
Hi Sandy Lane, We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
Hi Jim, We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
I have been a loyal HP customer for years, buying their printers and computers. In 2022, I signed up for HP Instant Ink. Because I print very rarely, I paid hundreds of dollars over four years and only received one or two replacement cartridges total (one still brand new in packaging waiting to be used). Recently, HP double-charged me. When I contacted chat support, the representative refused to credit me back. Realizing they do not value customer loyalty, I decided to cancel my subscription. I had just received a fresh set of cartridges that I paid for through my monthly fees, so the cartridges belong to me. Or so I thought; HP had a different plan altogether. After canceling, I discovered the shocking truth: HP remotely disables the cartridges so you cannot use them at all once the billing cycle ends. You do not own the ink; you are only renting the right to print pages. Hard lesson learned. HP took hundreds of dollars from me for practically nothing and then locked me out of the physical ink sitting in my own home. This feels entirely predatory. HP has officially lost a lifelong loyal customer. Save your money and buy standard retail cartridges instead. I bought some non-HP ink of Amazon, they arrived today. Printed perfectly after a brief installment period. Unfortunately, my HP printer still says that I need to sign up for HP Instant Ink. I’ve clicked the okay button several times to get it to go away, only for it to pop back up again. Maybe HP will finally realize it can’t mistreat loyal customers and stop sending me a pop up. The ink I purchased outside of HP works perfectly.
Hi Jodi, Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function. We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information. Thank you, The HP Instant Ink Team
Customer service was very quick to check and resolve the problem. Thank you.
Hi Aslam, We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
Never have to worry about getting ink, it's delivered well in time before it runs out. No more going to the shops only to find they are out off stock, and then having to find who has got it in stock.
Hi Trevor, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
I don't have to worry about running out of ink. Service is excellent.
Hi Rita, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team
203 reviews matching