HP Instant Ink

My business has been signed up to HP…

My business has been signed up to HP instant ink for a while now and honestly it’s just so cost effective and the replacement cartridges arrive automatically so it’s just another thing I don’t have to think about as a business owner. Thank you!

Easy to use and straightforward

It fine.

The regular supply of paper and ink is useful. I don’t need to think about it and the price is ok for now. Saves me fuel driving to a shop for it. But getting into your app to check my account is clunky! Too many redirections and diversions! 😊

HP Ink Sub. Makes life easier.

Easy to change subscription up or down depending on my printing requirements which vary a lot. don't have to keep a store of spare cartridges as the always arrive at exactly the right time. Also spreads the cost so it enables me to keep track of my overall budget and cash flow.

Massively overcomplicated

The billing/account setup is ridiculously complicated. They notify me to say they have taken the payment, so that's ok, but to get a print of the bill is infuriating! Stupid layers and layers and security and timeout. Less input in the space shuttle! Horrendous. Avoid.

Do not recommend and will be getting a new not HP printer

I signed up for what was clearly presented as a £4.49/month 50-page printing plan. Later, I discovered I was being charged closer to £6.98/month due to an additional service called “Instant Paper” that was included alongside the main subscription. The issue is not that the charges were completely invisible, but that the full monthly cost was not clearly presented in a simple, upfront way. Instead, it was split across different sections of the signup information and described in a way that made it easy to believe £4.49 was the total price. As someone who works full time, I don’t have the time to go through detailed terms and layered subscription descriptions just to understand the real cost. I expected a straightforward monthly price like most modern subscription services. While the charges are itemised, the overall structure felt misleading in practice because the actual monthly cost was higher than what I believed I agreed to at signup. I cancelled once I realised, but the experience has been frustrating and unnecessarily confusing.

Horrible experience with HP Instant Ink…

Horrible experience with HP Instant Ink program. I never have had any problems printing with HP ink cartridges purchased at local Staples. However, when I received my first batch of Instant Ink, every time I printed anything, I would have to run three "cleanings" to get one page to print normally with all the following pages streaked, to completely void of ink. I calculated for the month's worth of printing I wasted about five sheets of paper per one copy printed. Of course the $25 plus dollar charge for my four correctly copied pages just added insult to injury. I have used HP for at least 20 years and now I am looking to replace with another brand.

Great idea but ends a scam!

I subscribed to Instant Ink as the idea was great. In practice it only works if you do a lot of consistent printing. My printing needs are the same as a lot of people’s, sometimes a few pages a month, other times a lot more. Things to know!!!! Pages DO NOT carry over. If you go over your limit in one moth, YOU WILL get charged more for this. Cartridges only come on the schedule HP set. If you one month use more ink and get low, you won’t automatically get new cartridges until your next set allowance. If you cancel, the printer stops working until you buy OEM cartridges from a store. The existing ones, even if full, STOP working! There is very little benefit to customers other than a small specific percentage. DO NOT be fooled and read the small print!!

An absolute con with awful printers.

An absolute con with awful printers. I bought the Deskjet 4222e for small office/domestic printing and it's been nothing but awful.. Over the last year I've paid over £70 in monthly subscriptions to receive 1 set of cartridges and the printer for the majority of the last year has decoded that the only thing it will connect to is my phones Hotspot and despite apparently having Excallent connection and having the newest firmware is taking on average 6 minutes to print a postage label if it decides it wants to work at all.. They have also completely stopped my wife from using hers and she cancelled her subscription despite having just installed brand new cartridges.. Whatever you do.. stay away from this awful scam..

HP lets customers down very badly!

My HP Envy 6530e newish printer isn’t working, only reason is due to an outstanding issue with my direct debit payment of £6.98 ! It had arisen as a result of my Barclays debit card being a new one consequent to a fraudulent transaction. I contacted two female HP Customer Service Advisors based in Philippines last week requesting HP’s Business Name, Sort Code & Account Number. They couldn’t, promised to check with their Supervisor and get back to me. They did not! In absolute desperation, I rang again this morning to speak with a male based in Tunisia, he couldn’t either and gave me wrong information etc ! HP brand name should be ashamed of themselves for the mess I find myself in!

Good and simple system

It's a rip off

I had three different printers enrolled in HP Instant Ink, and unfortunately my experience was very frustrating. Almost every week, one or more of my printers would stop printing because of issues related to the HP Smart app or the Instant Ink service. After dealing with these recurring problems for far too long, I decided to cancel my Instant Ink subscription, uninstall the HP Smart app, and purchase standard ink cartridges from Walmart instead. Since making that change, all of my printers have worked without any issues. To make matters worse, I canceled my subscription two weeks ago, yet I was still charged more than $50. Between the constant printing interruptions and the unexpected charge after cancellation, I cannot recommend this service based on my experience.

Complete rip off!

This subscription is ok if you use your printer occasionally. To print 10 pages is £3.49, if you print 11 it’s £6.49. I cancelled the subscription and the ink immediately stops working. I find this a waste and not good for the environment. I had two used and two new cartridges which have been wasted. I could argue I’ve paid for that ink in the subscription and should therefore be able to use it! It really is a scam scheme. Two cartridges were £22 on Amazon yet subscription for 10 pages a month cost £42 so very very expensive and if you dare to print an extra page that cost almost will double. Avoid it, it’s cheaper to just buy the ink and have no restrictions on pages to print !

No hassle ink replacement

It is the convenience of having ink replacement without the hassle of chasing round the shops trying to find the right ink cartridges. Plus knowing that useage and performance is being monitered.

So easy.

The ink appears in good time before running out and it happens automatically. What could be better!

HP GREEDY TRAITORS: BLOCKS INK CARTRIDGE REFILLING

RE: "HP, however, maintained that its dynamic security measures were implemented not as a pricing strategy but as a safeguard. The company argued that counterfeit or imitation cartridges that mimic HP’s proprietary chips could compromise printer performance, security, and even intellectual property protections." THE HP CARTRIDGES CANNOT BE USED WITH OTHER INK INSIDE. IT'S NOT OTHER CARTRIDGES, IT'S HP'S OWN CARTRIDGES THAT ARE BEING BLOCKED. ALSO HP IS ENGAGING IN DECEPTIVE TRADE PRACTICES BY SAYING FULL INK CARTRIDGES ARE "LOW INK" AND NEED TO BE REPLACED. THESE ARE ALL SCAMS/SCHEMES TO MAKE MORE MONEY ON INK THAN ON PRINTER SALES.

I raise a query as not had a paper…

I raise a query as not had a paper shipment for over 6 months and you close down the case within days whilst I was on holiday. This is poor even though you did email saying case would be closed. Does not alter the fact no paper is being sent when I am paying for this service

reliable

reliable, prompt

Worry free ink and printing service…

Worry free ink and printing service giving great value for money. Love the ease and efficiency of this service.

The recent “gift” concept was…

The recent “gift” concept was counterproductive…a weird selection of items with companies that want to sign up your customers…..it just didn’t work.