HP Instant Ink

DO NOT BUY - THE REVIEWS ARE FAKE

⭐☆☆☆☆ This printer has been one of the most frustrating purchases I've ever made. In over a year of ownership, I've printed just three black-and-white documents. Despite barely being used, the printer has somehow managed to consume nearly all of its ink while sitting idle. When the black cartridge finally reported empty, I replaced it with a genuine new cartridge. Immediately afterwards, the printer demanded a new cyan cartridge, even though it had previously shown around half full. After replacing the cyan cartridge, it then decided the magenta and yellow cartridges were also "empty." The printer had been unable to print anything for weeks while waiting for the black cartridge, so it's incredibly difficult to understand how multiple colour cartridges could suddenly become empty without being used. Forcing customers to replace colour cartridges just to print a simple black-and-white document is a terrible user experience and feels unnecessarily wasteful. I expected far better. I won't be purchasing this brand again.

I am updating my previous review…

I am updating my previous review because, despite raising this issue multiple times, absolutely nothing has been resolved. I cancelled my subscription through my account, and it clearly showed as cancelled. Despite this, I have now been charged another £10.80 this month. This is now the third time I have complained, yet HP continues to take payments from my account. It is completely unacceptable that customers have to repeatedly chase refunds for the same issue. To make matters worse, I still have 13 HP cartridges that I have paid for but cannot use because of how the subscription works. On top of that, I have been charged hundreds of pounds for a paper subscription when we haven’t even finished the first pack of paper that was sent. It has been a complete waste of money. Nothing has changed since my previous review. I am still being charged for a subscription that was cancelled, I still can’t use the cartridges I’ve paid for, and I have repeatedly had to contact customer support with no resolution. This whole experience has been incredibly frustrating. I expect an immediate refund for this latest payment and the other payments, refund on the 11cartidge that can’t be used and for someone to finally resolve this ongoing issue. From my experience, this subscription has felt like a complete scam.

It is the most pathetic portal to try…

It is the most pathetic portal to try to open. I have been trying for days without any luck. I canceled my subscription and wanted to reload a bank payment for payment failure. They blocked my printer because of this and I will have to deal with that also. Don't fall for the lovely deal to never run out of supplies. You WILL regret it when you want to opt out.

Next level terrible

**edit to address the reply from HP, which is every bit as robotic and useless as their customer service. That number you gave me? Those are the people who took away hours of my life yesterday and accomplished nothing. That you can’t register a customer for a monthly subscription at all and you wasted so much time in the process is mind-boggling. I ended up buying a printer from another company yesterday to avoid paying you people $150 for ink. These were my only options because your incompetent customer service staff can’t assist with the very simple task of signing me up for THE ONLY SERVICE YOU PROVIDE Oh, and when I suggested to a supervisor that he get me a discount code to buy ink for my printer since a subscription is unavailable to me he told me not to tell him how to do his job and hung up on me. So save your fake apology, you people did this on purpose. Now you have sent me an email saying “all you have to do is connect your printer,” which is exactly what you failed to do the other day. It’s funny when computer companies talk about “the system won’t let ne do” when you created the system. It’s not gravity, you could change it if you wanted to. *** As I type this, I have been trying to get registered for this “service” for 2 hours. The brand new printer that has only been used at my house is allegedly registered to another account and HP can’t figure out how to help me. I’m under a deadline and their support people are incompetent, lazy, and rude. They do not do anything. Special shout out to Adebayo in chat support, who disappeared 40 min ago. Once in a while he comes back and you can tell he’s typing something, then he stops. It’s like they think this is funny and they are doing it on purpose. Whatever you do, do not make the mistake I have made. Never buy anything from HP. This is a nightmare and I am no closer to resolution.

This is a scam

This is a scam The monthly susbscription is not worth it. They also overcharge you for paper. Then when you cancel you cannot use the ink in the printer. SCAM

Remove accounts that are not printing.. Simple as that.

It was working for my needs when I was in need of a budget. Many times I lost paper and printing due to printer malfunctions. I needed to print 110 cover paper, which is what I always searched for. I ended up having to leave HP for another brand. For that purpose. For two months now, I have been trying to close my account. It clearly shows my printer is removed. AI chat can only give me instructions. I am being charged for a non-used service. I am not happy with the fact that the warranty on the printers is useless. I am still thankful for having the price at the moment I needed it. I now hope to have my money refunded since they are promoted as an honest company. I no longer live in that town, so I hope the non-delivery of ink helps me later down the line. Remove accounts that are not printing.

Fine for steady usage - rubbish if not.

While this is fine if you have a steady output, it is terrible if you suddenly need a large batch of printing. I am helping my daughter to promote her business so suddenly needed lots of leaflets. I ran out of ink and have been waiting days for the replacement; I wanted to ask for two to be sent, so that I always have one in waiting but cannot get to speak to anyone. I cannot get through to HP support, which is very poor - no email, just an impersonal and weak AI system.

Account failure

You have not yet dealt with my instruction to vary the account from which you are paid. The bank has disabled the credit card from which you have been taking your payments.

Contacting HP Instant Ink

First of all trying to contact HP Instant Ink Help Centre in person or virtual over the weekends is impossible. Trying to change payment details over the weekend is impossible. Overall, HP Instant Ink customer service over the weekend is non existent! One just loses the will to live trying to get any message to HP Instant Ink over the weekend. It would appear that HP Instant Ink doesn't realise that the world keeps going over the weekends. I have spent almost 1 hour trying to pay a bill and the same 1 hour trying to make contact with HP Instant Ink - anyone! Very disappointing customer service towards their loyal customers. I expected better!

The system works well

The system works well and i have never run out of ink but i am unable to access some machine settings due to password being set remotely, so i guess the firmware is updated by yourselves, other than that everything works ok. My wife does switch off the printer sometimes and hp send me a message to turn it on.

Basically I called to discuss about my…

Basically I called to discuss about my bill which I was too high for me. But unfortunately couldn't get any help at all with that. Which really makes me unhappy.

A convenient and simple to operate service.

I never seem to run out of ink. If I print more than allowed by my plan, I am allowed to continue , just charged for the extra pages I use. If I have a criticism I seem to have the impression that contact with you is not easy.

Never run out of ink

All good, the ink gets low an ink cartridge turns up, what could be simpler and a decent price as well

HP instant print cartridges program is…

HP instant print cartridges program is a total scam and TOTAL RIP-OFF, since they REMOTELY DEACTIVATE ANY CARTRIDGES THAT HAVE BEEN PURCHASED THRU THEIR INSTANT INC PROGRAM. EIS

Instant ink subscription service a scam

Instant ink subscription service: If you print regularly every single month it is maybe worth it, but otherwise it is such a scam You have to pay every month even when not printing, and you do not get ink every month, only when they determine you need more based off your ink levels (which i’ve learned is not always accurate). I have lost so much money on this subscription service over the years it’s a waste of money if you’re not using the ink every month. Also be aware, when you cancel this subscription service you still have to pay for one more bill (and can only use it up until the day of the final bill), which I think is absolutely ridiculous as you have already paid for the ink you have, what’s the extra payment for? Such a sly company

The ink always come on time

HP Instant Ink is brilliant

HP Instant Ink is brilliant! No worries about running out of ink and then going online to source best deal for cartridges. They are delivered to your door well before needed.

The plans are convenient

The plans are convenient, easily affordable and hassle free. Replacement ink cartridges arrive in good time and you are advised monthly where you are in relation to your monthly plan. It’s a no brainier.

Not worth bothering with HP Customer Service They simply wish to take the money and sweep the problems under the carpet

you are not at all interested in the reasonable repair of my prnter connection drop outs even though for over 12 months I have complied with every request made by you to find the problem. I have repeatedly told you that your own tests and checks firmly point the issue as to be in your own website/software and nothing to do with my set up. A truly interested service would provide me with one of your own printers on loan to prove/disprove that suggestion yet you do not do so. I often ask myself why not?

HP Instant Ink

I have been with HP instant ink for many, many years since I changed from Canon after getting sick of the ongoing costs of ink cartridges and the frequency I was going through them. Since changing to an HP printer and HP instant ink I have been extremely happy with their great service and also the performance of HP printers. I really wish I had changed earlier and would highly recommend the service.