Intoxalock (intoxalock.com) has a 4.3 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
Take the time to explain everything being under pressure and sad have to get one. A person was very nice to me. Thank you.
We understand that this can be a difficult time, and we're truly glad to hear that our team member was able to provide you with a kind and helpful experience. Thank you for sharing your positive feedback.
We're so pleased to hear that your experience with our customer service was very professional! We truly appreciate your positive feedback and kind words.
I recently had a poor experience with their customer service and I felt inclined to share my experience online to help others in making their decision about Intoxalock. Although its been a rough few weeks, they responded within a day of my review, and Isaias the rep that assisted me really turned things around. He heard my story and genuinely was sympathetic. He wasn't like the previous reps that were sticking to a script and policies, he just simply heard me out and was able to remove a lock out fee which was all I was looking for. He apologized for the previous experience, and was super friendly. The company could really use more reps like him as your ability to communicate well with someone can make or break a clients experience. Well done.
We are truly sorry to hear about the incredibly frustrating experience you've had with our service and device. We understand your deep disappointment, especially given your extensive background in hospitality and your expectations for customer service. We sincerely regret the issues you encountered with the device's functionality, the lockout situation, and the subsequent difficulties with our customer support. It is unacceptable that you were hung up on and felt unheard when seeking assistance. We are also concerned about the electrical problems your car experienced and the impact of the cyberattack on your ability to travel. We are actively reviewing your feedback regarding the device's sensitivity, the handling of your service center interaction, and the reimbursement process for the cyberattack's impact. We are committed to improving our support and ensuring such situations are handled with the empathy and efficiency our customers deserve. We appreciate you bringing these critical issues to our attention.
We are so pleased to hear that our team was helpful during your experience. We truly appreciate your positive feedback!
Horrible customer service, garbage product. After 2 months with the device installed I went in for a calibration. I then received an email saying there was a problem with the equipment. I had to take a day off of work to have it inspected. The service center checked the equipment and there was nothing wrong and had the technical support from interlock confirm everything worked perfectly. I was then told I still need to have the camera replaced! I called more than 6 times to understand why I needed a new camera when it works perfectly, customer service could not explain anything. It has been 5 days and my account should be active and I should not need anything replaced. Customer service has no idea what they are doing and would not contact their own technical support to resolve the issue. Jason Conner should be fired immediately, which is probably a fake name. He refused to let me speak to his supervisor, refused to contact their own technical support and talked over me telling me that the service center has to contact the technical support, which they already did! 1 out of 10 customer service representatives might be able to answer the simple questions but do not ask any questions that confuse them, they are ignorant, rude and refuse to help. Horrible customer service and horrible product!
We are truly sorry to hear about your frustrating experience with our customer service and the issues you've encountered with your device. We understand your concerns regarding the repeated requests for camera replacement despite the service center confirming its functionality, and the difficulties in getting clear answers. We are reviewing our internal processes and communication to prevent similar situations.
Helpful and diligent. Friendly and professional.
We're so pleased to hear that our team was helpful, diligent, friendly, and professional. We truly appreciate your positive feedback!
she explained everything to me it was a pleasant experience
We're so pleased to hear that everything was explained clearly to you and that you had such a pleasant experience. Thank you for your wonderful feedback!
Customer service was top notch these people have it dialed in.
We're so pleased to hear that you experienced top-notch customer service and that our team has it dialed in. Thank you for your wonderful feedback!
Good personality and answered all questions
We're so pleased to hear that our team member had a good personality and was able to answer all of your questions. We appreciate your positive feedback!
We're so pleased to hear that your experience with our customer service was very good! We truly appreciate your positive feedback and kind words.
We're so pleased to hear that your experience with our customer service was very good! We truly appreciate your positive feedback and kind words.
Friendly, great customer service.
We're so pleased to hear that you experienced friendly and great customer service. We truly appreciate your positive feedback!
Jamel was very professional and made the experience simple and easy.
We're so pleased to hear that our team member was professional and made your experience simple and easy. We appreciate your positive feedback!
June was very friendly, understanding, and knowledgeable. She made the entire conversation comfortable and easy, and overall it was a great experience.
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
Sales Reps James = Great Kayleen = Great * Karla = Terrible * Literally refused to answer questions and instantly transferred me multiple times. I do appreciate the challenges of dealing with a bunch of people who do not want to have this service installed. But, you do exist within a customer service environment, and there are other providers out there. Terrible customer service by Karla of Intoxalock
We appreciate you sharing your experience and feedback regarding our sales representatives. We are concerned to hear about the difficulties you encountered with one of our team members. We are committed to providing helpful and respectful service to all our customers, and we will be looking into this matter internally to ensure our team upholds our service standards.
Costumer service was strong; the details were clear. I appreciated the representative's time and attentiveness.
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
The lady was polite and explained everything I wanted to know.
We're so pleased to hear that our team member was polite and clearly explained everything you wanted to know. We truly appreciate your positive feedback!
Karla was very helpful, courteous and knowledgeable
We're so pleased to hear that our team member was very helpful, courteous, and knowledgeable. We truly appreciate your wonderful feedback!
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
Naomi was great very knowledgeable and answered all my problems. 5 star employee right there.
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
272 reviews matching