Good
The person was nice that I was talking to. You had a lot of patience and I appreciate that.
Reply from Intoxalock2026-08-04
We're so pleased to hear that our team member was nice and patient. We truly appreciate your positive feedback!
About Intoxalock
Data updated- Website
- intoxalock.com
- Category
- Vehicles & Transportation
- Location
- United States · Urbandale
- Status
- Unclaimed
- Last 12 months
- 272 reviews
- Replies to negative
- 88% (38/43)
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Is Intoxalock legit?
Intoxalock (intoxalock.com) has a 4.3 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
How easy it was
Reply from Intoxalock2026-08-04
We're so happy to hear that you found our process to be easy. We appreciate you sharing your positive feedback with us!
Great Customer service!!
Great Customer service!!! Dianna was great!
Reply from Intoxalock2026-08-04
We are so pleased to hear that our team member provided great customer service! We truly appreciate your positive feedback.
Great
She was helpful
Reply from Intoxalock2026-08-04
We are so pleased to hear that our team member provided great customer service! We truly appreciate your positive feedback.
Angelica was very thorough
Angelica was very thorough, thoughtful, understanding and professional. That made my experience a positive one.
Reply from Intoxalock2026-08-04
We're so pleased to hear that your experience was a positive one and that our team member was thorough, thoughtful, understanding, and professional. We truly appreciate your kind words!
Craig explained everything to me and…
Craig explained everything to me and the process went smoothly. Thanks
Reply from Intoxalock2026-08-04
We're so glad to hear that everything was explained thoroughly and that the process went smoothly for you. Thank you for your kind words!
Great communication
Great follow up
Reply from Intoxalock2026-08-04
We are so pleased to hear that our team member provided great customer service! We truly appreciate your positive feedback.
The customer service was great and…
The customer service was great and everything was explained to where it was really easy to understand.
Reply from Intoxalock2026-08-04
We're so pleased to hear that our customer service was great and that everything was explained in an easy-to-understand way. We truly appreciate your kind words!
She was very helpful explained…
She was very helpful explained everything I felt very comfortable talking with her
Reply from Intoxalock2026-08-04
We're so pleased to hear that our team member was very helpful, explained everything clearly, and made you feel comfortable. Thank you for your wonderful feedback!
Thanks Dustin
Dustin was extremely helpful and very professional. I called back after my initial scheduled appointment to change the appointment to a closer and local shop. Dustin had already contacted the local shop and set up the service when he contacted me with the new scheduled appt. Thanks Dustin!
Reply from Intoxalock2026-08-05
We're so pleased to hear that our team member was friendly, kind, and helpful, making the process of explaining the next steps and setting up an appointment seamless. We appreciate your positive feedback!
Well informed
Well informed, very helpful, and went above and beyond to help me.
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was very helpful and went above and beyond to assist you. We truly appreciate your positive feedback!
Noel was patient and kind
Noel was patient and kind. And very accommodating.
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team member was patient, kind, and very accommodating. We truly appreciate you sharing your positive experience with us!
I couldn’t tell you what this company…
I couldn’t tell you what this company is about they are telling me one thing the dmv is saying another the DMV said i shouldn’t be locked out of my vehicle and I could get an extension and intoxlox sent them a message saying i recalibrated July 31 but when I called they not only hung up on me 3 times but after answering but insisted the DMV was wrong even though they told me to call the DVM now I can’t get to work and both sides are confused about dates but intoxlox I can’t say because they hang up the moment I confirm my identity this seems like fraud how are they telling the DVM one thing telling me another then doing something entirely different
Reply from Intoxalock2026-08-03
We are truly sorry to hear about the confusing and frustrating experience you've had with conflicting information, being locked out of your vehicle, and the difficulties reaching our customer service team. We understand your frustration with the communication breakdown and the impact it's had on your ability to get to work. We are looking into these serious concerns.
The men at Bordeaux Express Lube were…
The men at Bordeaux Express Lube were fantastic. Install and customer service top notch.
Reply from Intoxalock2026-08-03
We're so glad to hear that our team provided such fantastic service and that you were happy with the installation and customer service! We appreciate your feedback.
Very helpful very reliable and…
Very helpful very reliable and resourceful. Was very satisfied with how everything went on my first experience going through this
Reply from Intoxalock2026-08-03
We're so pleased to hear that your first experience with us was very satisfying and that you found our team to be helpful, reliable, and resourceful. We truly appreciate your positive feedback!
Simple transaction...
Simple transaction.... perfect explanation
Reply from Intoxalock2026-08-03
We're so happy to hear that your transaction was simple and our explanation was perfect. We appreciate your kind words!
Angel was fantastic!
Angel was fantastic!! He was very patient and helpful. Great experience and only took a few minutes!!
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team member was patient and helpful, and that your experience was great and efficient. We truly appreciate your kind words!
Great agent
Reply from Intoxalock2026-08-03
We're so pleased to hear that your experience with our customer service was great! We truly appreciate your positive feedback and kind words.
Andy Rodriguez was great
Andy Rodriguez was great. I felt so comfortable with him
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team member made you feel comfortable. Thank you for sharing your positive experience!
Effortless process
Effortless process. For so long I was intimidated by the prospect of all this. They were informative and comforting.
Reply from Intoxalock2026-08-03
We are so glad we could make the process effortless for you. We always aim to be informative and comforting.