Intoxalock

Sales rep was amazing and very helpful.

LIARS!! DISHONEST!! SCAM!!

This company is the biggest FRAUD! From the FAKE REVIEWS, the employees being encouraged to slow the removal process to keep the money coming in, the sales people you can't reach the minute the IID is installed in your vehicle, the barely speaking a lick of coherent English customer service reps. It's all a money making scam. I filed a report with the BBB and Daniel from Intoxiclock(515-357-5655)called my husband(not me and he HAS my number)on 7/31/26 at 11:30am and left no message. 3 minutes later at 11:33am I get a response on my BBB claim where Daniel claims to have tried to call me but couldn't reach me. Are you kidding me? You called my husband once and reported to the BBB 3 minutes later that you couldn't reach me. You didn't even put an effort into resolving this with me. I have left Daniel several messages since then and he WILL NOT return my calls. What a spineless coward. I can't believe nobody from this company has the courage to call me to discuss the issue. WORST CUSTOMER SERVICE EVER!!!! AND STOP HARRASSING YOUR CLIENTS TO CHANGE THEIR REVIEW ONCE YOU HAVE COMPENSATED THEM FOR YOUR ERRORS!!! AND FOR THE 5 STAR REVIEWS, STOP WITH THE PHONY ONES. PEOPLE WRITE REVIEWS ABOUT THINGS THEY ENJOY. NOBODY AND I MEAN NOBODY TAKES THE TIME TO WRITE A 5 STAR REVIEW ABOUT HAVING AN IID IN THEIR VEHICLE. OVER 70,000 REVIEWS ... IT'S LAUGHABLE AT BEST HOW DISHONEST INTOXALOCK IS!!!

My specialist Josh was absolutely…

My specialist Josh was absolutely perfect and so efficient with his job. He also explained everything so nicely that he made me feel very much at ease. Very good experience for sure.

Tamara was a great agent

Tamara was a great agent. Always repeated what was said. Good closed loop communication. She also made sure my appointment time meant my allotted time. Wry friendly.

Very fast and very helpful with all my…

Very fast and very helpful with all my questions

Detailed notes needed.

It did not seem as though there was good communication on intoxalocks end. Previous conversations didn't seem to be noted and therefore nobody knew what was going on. Also I was having a very hard time understanding the staff that were working with me. Was not a good experience.

Andy was very helpful

Andy was very helpful, easy to talk to and answered all my questions.

Just helpful when I was having trouble

Empathy and Patience

The team was very kind and super professional. They are dealing with people who have had a trauma. They treated me with intelligence, respect and kindness,

After new device was replaced

After new device was replaced. Everything seems to work as it should.

Pleasant associate.

My customer id is 2265248

My customer id is 2265248. Customer service is very unhelpful. My vehicle was repossessed and they didn't offer me any options to retrieve the device and said I would have to pay over 3000 dollars for the device which I have done everything in my power to recover. On top of that they said that my time would completely reset whenever I got a new device installed in a different vehicle. THIS COMPANY IS A COMPLETE SCAM! I suggest going anywhere else you can or they will try to trap you to get as much money as they can possible from you.

Terrible experience

Terrible experience. I specifically told the rep !!! that my car is a hybrid, and she even charged me extra for it. On the day of my installation, the shop called to cancel because they cannot work on hybrid cars. Because of their mistake, I wasted time and missed my deadline. Very disorganized and poor communication. Save yourself the stress and go somewhere else.

Noel Radcluff was very pleasant and…

Noel Radcliff was very pleasant and patient and answered all of my questions. Excellent Sarah Miller, customer ID 2498173

Super knowledgeable and easy to deal…

Super knowledgeable and easy to deal with. Brandon was the one I talked to

Great service super helpful from delwin

Pat was very courteous and helpful in…

Pat was very courteous and helpful in finding and getting through the process.

Nightmare

I didn’t experience too much difficulty until I got to the end of my designated time that I was legally required to use the device. Intoxalock told me that I could schedule my last calibration but failed to let me know that they needed paperwork from me that they did not have. So i did my “last calibration” and I waited to receive my email saying I was in compliance for almost a month. I then called to figure out what was going on and they let me know that they needed certain legal documents from me in order for me schedule my last calibration. I sent them the documents they needed. When I then tried to so my last calibration they told me I’d already done my final calibration, but they are legally required to send my compliance email within 72 hours of the last calibration. Yet they wouldn’t mark the calibration that I now have to get as my last calibration. Communicating with this company has been a nightmare and all the while I am still paying them even though I have completed my time and I’m just trying to get the device out of my car.

Horrible experience no one answers me…

Horrible experience no one answers me on email nor phone I do have proof of insurance I emailed to get a discount and I havnt heard nothing but so fast to charge someone

Didn’t send the unit out in time and we…

Didn’t send the unit out in time and we missed our appointment by 4 hours waiting which ruined the entire rest of the day. Maybe check to see if the shop is open for deliveries before you send us at 9am. Shop is closed on Monday and y’all knew that. Way to screw it all the way up. Would not recommend yall at all.