Intoxalock (intoxalock.com) has a 4.3 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
Friendliness of the people that I had interactions with
We're so pleased to hear that you found our team members friendly during your interactions. We truly appreciate your positive feedback!
Marcus was very good. He helped walking me through every aspect and detail. He explained the prices and followed up with me to make sure I get the best service.
We're so pleased to hear that our team member was able to walk you through every detail and ensure you received the best service. Thank you for your wonderful feedback!
Angel provided exceptional service and made an otherwise difficult situation a much more positive experience. He made multiple efforts to follow up with me throughout the process, which I greatly appreciated. His attention to detail, honesty, professionalism, and genuine kindness stood out. Angel was both compassionate and thorough, and his approach made me feel valued and well taken care of. I truly appreciate the time and effort he put into assisting me and would highly recommend him to others. Thank you Angel
We appreciate you sharing your feedback. We're so happy to hear that our team member provided exceptional service and made a difficult situation a much more positive experience. It's wonderful to know their attention to detail, honesty, professionalism, and genuine kindness stood out.
July 23rd i was locked out of my unit due to a false positive. I was charged $78 for the lockout even though I blew 2 more times after and blew zeros. Customer service was horrible. Whem my lockout was reset I was assured that I would not be charged for the lockout but just found out today that I was. After several attempts with customer service and 4 hours on hold. Nothing was solved and was told there is nothing I can do. I also let customer service know that I have a scram unit on my ankle and am being monitored for alcohol 24/7. They didnt care to see paperwork showing no alcohol was consumed in the 23rd of July. Very upset with there customer service and policies.
We are truly sorry to hear about your frustrating experience with the lockout charge and the difficulties you encountered with our customer service. We understand your concerns regarding the false positive, the assurance you received, and the time spent trying to resolve this. We are looking into these matters.
Good job. Straight to the point no bullshit.
We're glad you appreciate our straightforward approach. Thank you for your positive feedback; it truly motivates us.
I had called in a few times one was to get a quote for the Process and I got help from a few other associates, but I ended up getting the most help from Ms June at extension 507. She made me feel very comfortable walking me through the final process as well as explaining thoroughly the financial assistant aspect of the Device. I have not been sentenced or ordered yet so this approach first was primarily a proactive choice. Ms June didn’t make me feel judged or loss of a person, and I’m grateful for her time and patience with me.
We're so glad to hear that you had such a positive experience! It's wonderful to know that our team could provide such thorough and comfortable assistance during a proactive time. We truly appreciate your kind words and are grateful for your feedback.
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
She was very kind and was willing to reach out to places and help find the best deals. I had no complaints on her services. Awesome
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
Absolutely horrible customer service! I did not drink and it gave me a high reading, 3 minutes later for the 2nd reading it went up by .03. I waited 45min amd again showed high reading and 3 minutes later it went up again! I tried to explain on the phone with customer service to get an answer amd they kept saying I must've drank alcohol, I asked for a supervisor or a American that understood what inwas trying ti explain and they hung up one me. This happened 3 times! Finally had one person give me an inspection order however they gave me a date and time that the shop had no openings, even after I told them to just send the order to the shop and ill make the appointment. I get to the shop and they never sent the order to them. I called and the lady tried to tell me that I had to hang up in order for them to contact, I refused, they put me on hold then said they were busy and unable to speak witb them. I was right next to the shop owner and their phone never rang! I told her this and she put me on hold. Them the phone rang and tne order went in. However, they sent the order for a day that they again didn't have any openings and when I went on the day that the shop and I agreed to, they didnt have the order becuase intoxalock set it up for a different day then what the shop had! So I wasnt able to get it inspected and had to schedule another appointment!! Intoxalock is the worse company and I highly recommend everyone to go elsewhere as they are crooks!!! The hand held unit is way outdated as well.
We appreciate you sharing your detailed experience. We are truly sorry to hear about the frustrating issues you encountered with the device readings, the difficulties with our customer service, and the problems with scheduling and inspection orders. We are reviewing your feedback to improve our processes and support.
Super kind. I explained the process on what to expect.
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
She was great at helping with things she didn’t have to do like setting up an appointment with not just anyone to install but took time to put me on hold and call around for me to find a great price for the install that works for me and my schedule and to me that is anobe and beyond because I’m alittle slow Barley know how to use e mail lol she was great and deserves her position or higher for sure
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
Chris was very helpful. Upfront, friendly, with a good sense of humor - while maintaining professionalism.
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
Everything went soooo smooth and She was so nice. All was done and scheduled within minutes. I had been trying to work with another company for a week and gave up Plus I saved money on my car insurance via the recommended broker. I will finally sleep better tonight.
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
Cory was very thorough and informative. Simple easy process.
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
The initial experience was great - the customer service rep was wonderful and helpful. I decided to not get the interlock installed and I've requested 3 times that my account and card information be deleted, and it still has not yet been done - and I'm still receiving messages requesting I set up an install date.
We appreciate you sharing your experience. We are concerned to hear about the ongoing issues with your account and the messages you're still receiving. We are actively looking into this to ensure your requests are fully addressed.
smooth communication!!! handled professionally
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
June was a very polite and helpful representative.
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
We're so pleased to hear that our team member was very helpful, easy to talk to, and answered all your questions. Thank you for your positive feedback!
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