It was not complicated and very…
It was not complicated and very streamlined
Reply from Intoxalock2026-08-05
We're so glad to hear that you found our process straightforward and easy to navigate. Your positive feedback is truly appreciated!
About Intoxalock
Data updated- Website
- intoxalock.com
- Category
- Vehicles & Transportation
- Location
- United States · Urbandale
- Status
- Unclaimed
- Last 12 months
- 272 reviews
- Replies to negative
- 88% (38/43)
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Is Intoxalock legit?
Intoxalock (intoxalock.com) has a 4.3 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
She did an excellent job leading me…
She did an excellent job leading me from start to finish and was very clear on the details of each step.
Reply from Intoxalock2026-08-05
We're so glad to hear our team provided such clear guidance and support throughout your experience. We appreciate your kind words!
Representative was professional
Representative was professional, courteous and knowledgeable.
Reply from Intoxalock2026-08-05
We're so pleased to hear that our team member was friendly, kind, and helpful, making the process of explaining the next steps and setting up an appointment seamless. We appreciate your positive feedback!
Pat was very friendly
Pat was very friendly, listened and answer all my questions. He even would call me to let me know that he was still waiting for a reply! I hope I can always have him when I need answers
Reply from Intoxalock2026-08-05
We're so pleased to hear that our team member was friendly, attentive, and kept you informed throughout the process. We appreciate your positive feedback and kind words!
Amazed with the outstanding customer…
Amazed with the outstanding customer service that I received. Thank you for caring about my situation. I appreciate someone actually taking the time to get back to me and follow up. Thank you again.
Reply from Intoxalock2026-08-05
We're so pleased to hear that you received outstanding customer service and that our team took the time to address your situation. We truly appreciate your kind feedback!
Pat and Intoxalock
Pat was very helpful walking me through the installation process and the fees involved. I did not feel overwhelmed with information at all.
Reply from Intoxalock2026-08-05
We're so pleased to hear that our team member was very helpful in guiding you through the installation process and explaining the fees involved, without making you feel overwhelmed. We truly appreciate your positive feedback!
Esme was very thoughtful and…
Esme was very thoughtful and understanding of my situation. She was probably the most helpful person in this kind of situation that I have ever worked with. That young lady needs a raise
Reply from Intoxalock2026-08-05
We're so pleased to hear that our team member was friendly, kind, and helpful, making the process of explaining the next steps and setting up an appointment seamless. We appreciate your positive feedback!
1 Star
1 Star I was very disappointed with my experience signing up with Intoxalock. I felt like I was told things that turned out not to be true just to get my business. First, I was told my billing had been switched from biweekly to monthly. It wasn't. Second, I specifically told the representative that I did not want the device protection plan, yet I was still enrolled and charged $6 per week. Third, I made it very clear that I needed my installation certificate the same day because it was time sensitive. The representative assured me that West Coast Audio would provide it immediately after installation. When I arrived, the installer told me they don't issue the certificate and that Intoxalock sends it after the installation is completed. As a result, I didn't receive it when I needed it. Overall, I feel I was given inaccurate information during the sales process, and it caused unnecessary frustration and delays. I expected better communication and honesty.
Reply from Intoxalock2026-08-05
We sincerely apologize for the inaccurate information you received during the sales process, which led to frustration and delays. We understand your disappointment regarding the billing, device protection plan, and the installation certificate. We are reviewing your feedback to improve our communication and ensure honesty in our services.
The customer service was excellent
The customer service was excellent. They helped work around my schedule and called multiple locations to find a location at time that worked for me.
Reply from Intoxalock2026-08-05
We're so pleased to hear that our team went above and beyond to accommodate your schedule and find a convenient location for you. We appreciate you sharing your positive experience!
June Griffith was the deciding factor
June Griffith was the deciding factor. She help an went above and beyond beyond to help. Only reason I chose you all was her help.
Reply from Intoxalock2026-08-05
We're so glad to hear that our team member provided such exceptional assistance, making your experience a positive one. We truly appreciate your kind words.
Jody Was An Outstanding Representative
Jody was friendly, kind, and so helpful and informative. She made the experience of explaining the process moving forward and setting up an installation appointment seamless. She is a great employee!
Reply from Intoxalock2026-08-05
We're so pleased to hear that our team member was friendly, kind, and helpful, making the process of explaining the next steps and setting up an appointment seamless. We appreciate your positive feedback!
Very informative and patient
Very informative and patient, left knowing all the details!
Reply from Intoxalock2026-08-05
We're so pleased to hear that our team member was friendly, kind, and helpful, making the process of explaining the next steps and setting up an appointment seamless. We appreciate your positive feedback!
Daniel Singleton was very pleasant to…
Daniel Singleton was very pleasant to work with and really knew what he was doing. Great service!
Reply from Intoxalock2026-08-05
We're so pleased to hear that our team member was friendly, kind, and helpful, making the process of explaining the next steps and setting up an appointment seamless. We appreciate your positive feedback!
I have had the device in my car for 4…
I have had the device in my car for 4 years now and it is time to be taken out, I went to the DMV and was notified that because of lockouts reported to the state they are extending my time needed by 6 months. I tried several times to call and have them look up that the lockouts were all due to maintenance which was reported before hand. I am required to get a letter from intoxalock showing that the " tampering" was during a time of maintenance but noone at customer service will provide that letter. I am just looking for help after 4 years of sobriety and following all of the requirements.
Reply from Intoxalock2026-08-05
We are truly sorry to hear about the difficulties you've encountered with the extension of your required time and the inability to obtain the necessary documentation. We understand how frustrating this situation must be, especially after four years of sobriety and compliance. We are reviewing your feedback to improve our customer service and support.
Very help customer service and support
Very help customer service and support. Helped me very well with everything.
Reply from Intoxalock2026-08-05
We're so pleased to hear that our customer service and support were very helpful. We truly appreciate your positive feedback!
It was simple
It was simple, easy, quick and an excellent representative. Plus, as peaking ti a real, live person removed all of the frustrations associated with automation.
Reply from Intoxalock2026-08-05
We're so pleased to hear that your experience was simple, easy, and quick, and that speaking with a live person helped remove any frustrations. We appreciate your positive feedback!
It took way too long to install.
Reply from Intoxalock2026-08-05
We appreciate you sharing your experience. We are actively looking into ways to make our installation process more efficient for everyone.
Being a first time user they helped me…
Being a first time user they helped me understand all that needs to be done. Very helpful! Thanx for everything!
Reply from Intoxalock2026-08-05
We're so pleased to hear that as a first-time user, you found our team to be very helpful in understanding everything that needed to be done. We truly appreciate your kind words!
Awesome very helpful
Awesome very helpful great service
Reply from Intoxalock2026-08-05
We are so pleased to hear that you found our service awesome and very helpful. We truly appreciate your positive feedback!
Was an easy process
Was an easy process. Customer support was great and informative.
Reply from Intoxalock2026-08-05
We're so pleased to hear that your experience was an easy process and that our customer support was great and informative. We truly appreciate your positive feedback!