Intoxalock (intoxalock.com) has a 4.3 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
My state rep was on top of it. The compliance teams were sending emails pushing for me to get through. The installer was ready and when it was a different car, he didnt skip a beat.
We're so pleased to hear that our team member was kind and patient, easing your stress level and providing excellent assistance. We truly appreciate your positive feedback!
Patricia helped clear up and fix all the problems I had previously.
We're so pleased to hear that our team member was kind and patient, easing your stress level and providing excellent assistance. We truly appreciate your positive feedback!
We're so pleased to hear that our team member was kind and patient, easing your stress level and providing excellent assistance. We truly appreciate your positive feedback!
We're so pleased to hear that you found the process helpful and clearly explained. We truly appreciate your positive feedback!
She was easy to talk to and she tried to get me the soonest appointment and said I should try and get your business since I’m a mechanic
We're so pleased to hear that our team member was easy to talk to and worked to get you the soonest appointment. We appreciate your positive feedback!
They are overcharging me for my lease, even after providing low-income documents in advance of installation in violationof CA state law. They have billed me expedited shipping fees I never approved, invoiced me for something called "keeper" I never ordered and for another shipping fee for whatever a "keeper" is. They invoiced me for an "administrative closing fee" and "data processing fee" without discounting it as required by California law. They try to get around the law by adding the term "fee", which is illegal and consumer fraud, predatory business practices, and price gouging. O spent 1 1/2 hours on the phone with them (all outsourced to India) and was assured "it was taken care of and not to worry" then they charged my credit card on file for the illegal billing. I have everything in writing in emails of proof and am reporting them to DMV Division: Occupational Licensing Division, California Department of Consumer Affairs (DCA), California Attorney General’s Office to the state's chief consumer protection agency, BBB Better Business Bureau, and im filing a lawsuit for predatory billing practices, price gouging and emotional distress. I have sent emails, called them numerous times amd they have bot resolved the issue. I sent my opt-out for their legally binding arbitration clause (must ne done within 21 days of install), if im foing through this I can imagine the amount of people they have illegally gouged in California. They replied with the normal nonsense, they only care about continuing to fraudulently overcharge, and I dont see a credit on the app or my credit card for the overcharge!!! Redund the illegally charged amounts Intoxalock!!!
We are truly sorry to hear about the significant difficulties and frustration you've experienced with your lease and billing. We understand your concerns regarding the charges, the processing of your low-income documents, and the time you've spent trying to resolve these issues. We are reviewing your feedback thoroughly to understand what went wrong and to improve our processes.
Friendly faster and convenient. Got the resort every question.
We're so pleased to hear that our team member was kind and patient, easing your stress level and providing excellent assistance. We truly appreciate your positive feedback!
Joanna was great throughout the whole process. She listened and was patient and assisted me in the best way possible. A+ service. Thank you, Joanna!!
We're so pleased to hear that our team member was kind and patient, easing your stress level and providing excellent assistance. We truly appreciate your positive feedback!
Great and easy to work with. Very good customer service, answered every question I had to my satisfaction. 10/10
We're so pleased to hear that our team member was kind and patient, easing your stress level and providing excellent assistance. We truly appreciate your positive feedback!
Tamara was very helpful, super easy
We're so pleased to hear that our team member was kind and patient, easing your stress level and providing excellent assistance. We truly appreciate your positive feedback!
Kayla was kind and patient. We were disconnected twice and she called me right back. She answered all my questions and eased my stress level. I appreciated her and am thankful for her assistance! She is rockstar!
We're so pleased to hear that our team member was kind and patient, easing your stress level and providing excellent assistance. We truly appreciate your positive feedback!
I don't know how this company has a 4.4 star rating. I fought with Intoxalock for 3 days trying to get it removed. They said they needed documentation from the DMV to approve a removal, and the DMV said they didn't need anything from Intoxalock. The only thing that got through to them was when I told Intoxalock that I no longer have the restriction on my license, and I have my license in hand. They had no problem scheduling a removal then. Also, everytime I called it sounded like the same person, just using different names on occasion, probably someone in India answering a cell phone on their living room couch. They will lie to you any way they can to try to suck more money out of you.
We sincerely apologize for the frustrating experience you encountered with the removal process and the inconsistencies in our customer service. We understand how challenging it must have been to navigate the documentation requirements and the feeling of being misled. We are actively reviewing your feedback to improve our communication and service.
Colleen street was amazing thank you for being great
We're so pleased to hear that our team member was amazing and provided you with a great experience. We truly appreciate your positive feedback!
Kristina was very polite and knowledgeable. Made scheduling an appointment a breeze.
We're so pleased to hear that our team member was polite and knowledgeable, making scheduling an appointment a breeze. We truly appreciate your positive feedback!
We're so glad to hear that you received all the information you needed. We appreciate you taking the time to share your positive feedback!
You might as well use the other services if you're using them because they're cheaper. They're not. With them being the same or higher price than others, you might as well get better service. Their service is trash. Device isn't that great. So don't let the "cheaper" price get you. It's not cheaper
We appreciate you sharing your candid feedback regarding our pricing and service quality. We are actively reviewing your comments to improve our offerings and ensure our value proposition is clear.
Good customer service and very good knowledge of services needed
We are so pleased to hear that you experienced good customer service and found our team knowledgeable about the services you needed. We truly appreciate your positive feedback!
We're so pleased to hear that you experienced great customer service and found our team to be very helpful. We truly appreciate your positive feedback!
I went to my service center to calibrate my device only to find out that that service center no longer works. I never received any type of communication from Intoxalock at all. I wasted half a day, gas, and time. If I had waited anymore days to calibrate it would’ve counted against means I wouldn’t have been able to drive my car. I’m expected to be on time, pay on time and communicate on time, but they can drop the ball and I get to suffer for it. It is NOT okay.
We are truly sorry to hear about the significant inconvenience and frustration you experienced with the service center and the lack of communication. We understand how impactful this was on your time and schedule.
Agent was helpful in locating an installer and took care of the appointment scheduling. One call was all I needed to take care of this.
We're so pleased to hear that our team was able to assist you efficiently with locating an installer and scheduling your appointment. We appreciate you sharing your positive experience!
272 reviews matching