ipaymy

Hi Kwong Yee, Thank you for taking time to leave the feedback. We understand your frustrations on your collection of 'Fetch' payment and is sorry to hear that. As the issue lies with the browser's cache of the user, and not that our platform is not accepting his payment, we have advised you to inform user to clear his browser's cache. We understand that the solution might not be ideal but it is the only way to rectify the issue that is causing the user to not be able to make payment. We thank you once again for choosing our platform and we will take your feedback into account and strive to improve our platform for the betterment of our users. Rest assured, our team is here to assist. You may contact us at our live channels or drop us an email at [email protected]

Hi Ailing, Thank you for your feedback! We appreciate your kind feedback and taking time out to leave us a review. We are glad that you found our platform easy to use, we strive to improve user's experience. Please let us know should you have any further queries or require assistance regarding our platform. We truly appreciate your support and thank you once again for taking time to leave a review.

Hi NS, Thank you for your feedback! We appreciate your kind feedback and taking time out to leave us a review. Certainly! Our team strives to provide promotions more regularly for our users. Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist. We truly appreciate your support!

Hi WK, Thank you for your feedback! We appreciate your kind feedback and taking time out to leave us a review. Our team is delighted to know that we have assisted you on your Flash payments. Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist. We truly appreciate your support and thank you once again for taking time to leave a review.

Hi Diana, Thank you for your feedback! We appreciate your kind feedback and taking time out to leave us a review. We are glad that you found our platform easy to use, we strive to improve user's experience. Please let us know should you have any further queries or require assistance regarding our platform. We truly appreciate your support and thank you once again for taking time to leave a review.

Hi Jie Ling, Thank you for your feedback! Our team is thrilled to learn that we were able to assist on answering your queries. Rest assured, we will keep you updated once it has been resolved. We appreciate your kind feedback and taking time out to leave us a review. Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist. We truly appreciate your support!

Hi Qianliang, Thank you for your feedback! Our team is delighted to know that we have assisted you on your queries! We appreciate your kind feedback and taking time out to leave us a review. Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist. We truly appreciate your support!

Hi Vivek, Thank you for your feedback! Our team is delighted to know that we have assisted you on your queries! We appreciate your kind feedback and taking time out to leave us a review. Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist. We truly appreciate your support!

Hi Vivek, Thank you for your feedback! We appreciate your kind feedback and we appreciate you taking the time to leave a feedback for us. Our team strives to improve user's experience on our platform so please do let our team know if you do have any queries or feedback! We truly appreciate your support!

Hi there, Thank you for your feedback! Our team is thrilled to hear that you find our team provides clear information and notification for users while they are scheduling a payment. We strive to provide better payment options to meet our users' needs, and we're delighted that you've found our service helpful. We appreciate your support!

Hi Guo Ann, Thank you for your feedback and we are sorry to hear your experience did not go as expected. ipaymy discloses to all users that the fees are non-refundable. A fee is only incurred if your card is successfully authorized and charge. Influencing this policy, is ipaymy incurs fees for every transaction made on our platform for the associated network and security services of charging your card. We acknowledge that users may have scheduled a payment in advance and may no longer need to make payment. In such cases, you can always cancel these prior to the charge date and you will not incur any fees. We hope this provides some additional insight on our refund policy. Should you require further clarification or assistance, please feel free to contact us via email at [email protected], or through our live chat and various social media platforms. Thank you for your understanding and continued support.

Hi Nedu, Thank you for taking the time to leave us your feedback and review. We understand your concern regarding the timing of your recent transaction, with the payment made on 6 April 2024 and the payout scheduled for 11 April 2024. The payout date will always be shown to users when they are scheduling a payment and also in the review and pay page. According to our standard processing time for domestic transfers, the standard processing time is two business days after the date when the card was charged. However, it's important to note that 10 April 2024 is a public holiday in Singapore. As a result, the transaction was processed on 11 April 2024 which is as shown on your dashboard when you are scheduling a payment. Please kindly note that your payout schedule for the transaction involved is also shown on your receipt once your card have been charged. If you require any further clarifications or assistance, please don't hesitate to reach out to us via email at [email protected], or through our live chat and various social media platforms. Thank you for your understanding and continued support

Hi there, Thank you for the feedback! Our team are delighted to know that our promotion have been aiding users with their payments. We will strive to improve our platform and also hosting more promotions for the benefits of the users. We truly appreciate your support!

Hi Yong, Thank you for taking the time to share your feedback with us. We understand your concerns and disappointment regarding the extra S$1 for our Funds Safeguarding service. Aligned with the Payment Services Act, our Funds Safeguarding service is implemented to ensure the safety and accessibility of your funds. We make this additional S$1 completely transparent on the checkout page before you agree to proceed with the transaction. Please note, the total value of your transaction should be eligible for card program rewards/points. In lieu of the Fund Safeguarding service, we do hope you can continue to take advantage of our ongoing promotional rates to maximise the points and rewards your earn each month. Should you have any further questions or concerns about using ipaymy, our dedicated team is here to assist you. Feel free to reach out to us through our live chat, email at [email protected], or via our various social media platforms.

Hi Willie, Thank you for taking time to leave this feedback! Our team is thrilled to hear that we were able to assist you in your queries. We strive to provide better payment options to meet our users' needs, and we're delighted that you've found our service helpful. We appreciate your support!

Hi Kelvin, thank you for writing this feedback. As a bill payment provider, we operate within a framework of strict rules and regulations set forth by major card schemes such as Visa, Mastercard, and American Express, as well as our payment partners. Due to regulatory requirements related to Anti-Money Laundering (AML) and Know Your Client (KYC) protocols, payments of such nature or towards such organisations are not supported. Therefore, we are not able to process these type of payments. We want to assure you that we are committed to working closely with our various partners to expand on our platform's payment capabilities while adhering to compliance standards. We will be sure to notify yourself and wider customer base should we expand into serving these nature of payment. If you have any further clarifications, you can reach out to us at [email protected], or on our live chat and various social media platforms.

Hi there, Thank you for your feedback! Our team is thrilled to hear that you find our website convenient for using your credit card for mortgage payments. We strive to provide better payment options to meet our users' needs, and we're delighted that you've found our service helpful. We appreciate your support!

Hi Grace, Thank you for your review! Our team is delighted to hear you've found our service helpful. We're committed to ensuring that our users receive the assistance they require promptly!

Hi Chandranath, Thank you for sharing your feedback with us. We understand your concerns about our Funds Safeguarding and how it effects your cost per mile calculation. In line with the Payment Services Act, the Fund Safeguarding is to ensure your funds are safe and accessible. Unlike other providers, the entire value of transaction, including the Fund Safeguarding, is eligible for points and rewards. Additionally, all transactions are backed by our Points Guarantee. In lieu of the Fund Safeguarding service, we do hope you can continue to take advantage of our ongoing promotional rates to maximise the points and rewards your earn each month. Our team is standing by should you have any further questions or concerns about the benefits of using ipaymy. You can easily reach us through out live chat, [email protected] or various social media platforms. Thank you!

Hi Ahmad, thank you for taking the time to write this review and feedback. At ipaymy, our team strives to respond to users as quickly as possible - whilst we don't have a direct phone line we are certainly available through multiple support channels to assist our users in any matters related to our platform. These include, our live chat support on our platform, our dedicated email at [email protected], various social media platforms (Facebook, LinkedIn, Instagram) and our direct WhatsApp number at +6589502214. Through these channels we aim to support you as soon as possible and are happy to provide a call back at any time. Thank you again and our team is standing by and always happy to help.