We are a company that operate watch in Japan, mainly including the Casio, Citizen, Seiko, and a series of Japanese brand watch.
IPPO JAPAN WATCH (ippojapanwatch.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-09-01.
Reviewers overwhelmingly had a truly great experience with this company. Many passionate buyers frequently praise the very reasonable prices, outstanding product quality, and the impressive selection of rare timepieces available on the website. Consumers also widely appreciate the extremely secure packaging, professional communication, and exceptionally fast international delivery times to various global destinations worldwide. However, some customers also noted quite frustrating delays in order fulfillment, alongside a noticeable lack of timely status updates from support. Other reviewers mentioned that they were caught completely off guard by unexpected import taxes, customs duties, and additional shipping fees upon arrival.
Auto-generated from all reviews of this business. For reference only.Received the watch I bought in about one week from Japan. Impressive. It's the CASIO W-221H-8AJF and I'm very happy with it. It's nice, cheaply and elegant at the same time.
Alfredo, thank you so much! We're thrilled the W-221H arrived so quickly and that you're loving it—that Casio is a true gem for the price. Enjoy every wear!
The watch is great ,the extra fees for associated with duties, not the duties themselves but fees, caught me off guard. They used DHL which sucked because DHL told me a delivery date that caused me to stay home all day as a signature was required. Then they didn’t deliver until the next day. I lost a day work, more than the watch was worth… AND… I could not remove the signature requirement as DHL told me IPPO required it. Except that the watch was nice, everything about the delivery and their waste of my time sucked.
Losing a workday to a signature you couldn't escape—that was genuinely unfair, and we get why those surprise fees stung. We're so glad your watch was exactly what you hoped for. We're rethinking our shipping options to spare others that frustration. Come back and see us again soon.
Quick delivery, good price. everything perfect
Quick delivery and great price—that's what we're here for. Getting authentic watches into your hands fast and fairly is the whole point. So glad everything landed perfectly. Come back soon when you're hunting for your next piece.
Three wonderful watches for a good price. Well packaged and delivery to Europe was quick in 8 days.
Three great Seiko watches and you found excellent value. Really pleased the packaging kept them safe and DHL got everything to Europe swiftly. That's the experience we're working toward. Come back whenever you're ready for the next one.
Excellent price and communication.. Not my first nor my last purchase for sure!! Fast delivery and very friendly top people
Your Limited Edition Citizen deserved exactly what it got — careful handling and fast shipment. Having you back tells us we're doing something right. We'll keep that same pace and genuine care every time you return.
I was a little worried about buying from abroad however, it all went well and the watch arrived on time. There was no extra duties to pay in the UK. I couldn't buy this model in the UK otherwise I would have purchased here.
Thank you so much! We're thrilled the watch arrived on time with no surprise duties. So glad we could help you find the perfect model you couldn't get in the UK. Enjoy it, and we'd be honored to help you again!
Delay on fulfillment was frustrating but due to issues at Grand Seiko. Once queried Ippo Watch fully explained the issue and delivered in the time frame consistent with their sourcing delay. Their website always listed the watch as in stock even after they told me there would be a month delay. The final delivery was great. Beautiful watch with all packaging and documentation. All in all I would buy directly from Ippo Watch again but probably contact them prior to ordering to confirm actual stock status and ship time.
Thank you for this, J Snow. We're grateful you stuck with us through that Grand Seiko delay—your patience is everything to us. You're spot on about the inventory timing; we're actively improving that. That beautiful watch and your trust deserve our best. We'd love to welcome you back!
An excellent (and difficult to get) watch at a fair price, delivered in just over a week from (trade-friendly) Japan to Canada.
Thank you, JC! We're so glad you found the watch you were looking for, and that it made the journey to Canada in just over a week. Hard-to-find pieces finding the right person—that's what we're all about. Hope to see you again soon!
I ordered a few watches, and at the last second I decided to remove one of the watches after I had already ordered. I emailed and they promptly removed the watch, sent a refund, and shipped out the remainder of my order. Great service!
Thank you so much, Adam! We really appreciate you giving us the chance to make it right on short notice. Handling that cancellation quickly was the least we could do—your patience meant a lot. We hope those watches bring you joy, and we'd love to help you again whenever you need. Enjoy!
Good prices, fast shipping. No complaints.
Thank you, David! We're so glad the prices and fast shipping hit the mark. Sourcing authentic watches directly from Japan lets us keep quality high and costs fair. We'd love to help you find your next timepiece. Come back soon!
There was a post payment disclosure about tariffs on product. I could have bought the watch for less than I paid directly.
You're right—finding out about tariffs after paying isn't fair. I apologize we didn't flag those costs upfront before you bought. We're working to show international fees clearly at checkout. Your Citizen arrived quickly, but we missed the mark on transparency. Email [email protected]—let's make this right and earn another chance.
I paid for the order on May 21, but it was not shipped until June 4, with no explanation provided for the delay. The estimated delivery date is June 15, which means the delivery is expected 25 days after payment.
Hi Andrii, thank you for your order—I sincerely apologize for the 13-day gap between your May 21 order and June 3 shipment without explanation, and we're reviewing why this happened. Please email [email protected] so we can make things right.
great service, great watch
Thank you, Martin! We really appreciate your kind words—hearing that you loved both the service and the watch makes our day. Our small team puts heart into every order. We'd love to help you find your next perfect watch. Thanks for trusting IPPO!
Although I couldn't wait for the notification that my watch was back in stock, I took the chance checking. Luckily it was and I was able to order. I was impressed with the various watch brands to be shopped. Depending on what else may catch my eye, I will be ordering here for those JDM, hard to find watches. The $ was very reasonable. On par with other websites. I can't wait for my purchase to arrive...
Thank you, Zosimo! So happy you found the JDM watch you wanted—those hard-to-find pieces are exactly our specialty. We're thrilled with your patience and excited for your order to arrive. Come back soon for your next watch hunt!
I recently purchased a high-end JDM watch (The Citizen) from IPPO Japan Watch. As these models are often made to order or not kept in massive stock, there was a waiting period of about a month before dispatch. However, the wait was absolutely worth it. The communication was professional, and once shipped, the delivery via DHL was fast. The watch arrived expertly packaged and in flawless condition. I highly recommend IPPO for anyone looking to buy exclusive Japanese Domestic Market timepieces. A very trustworthy seller.
David, thank you so much for your patience during that month's wait—it truly means everything when customers trust us with exclusive pieces like The Citizen. We're thrilled it arrived in perfect condition and exceeded your expectations. Your kind words inspire us daily. We look forward to helping you find your next JDM treasure!
Ordered a watch April 6th. Waited a week for them to even contact me about my order telling me it would take some time and asking some other things. Then nothing until April 22nd where they said they were preparing the order. After more than a month I contacted them again about the order and they told me the watch still wouldn’t be available for another few months. The entire time, even now the website says the watch is available and ready to ship in less than one week. After requesting a refund I ended up with $150 less than I paid due to the currency conversion fee. I wholeheartedly recommend against using this company.
We're deeply sorry for how we handled your April 6th order—the week-long silence, the contradictory timeline updates, and especially the way the refund process cost you $150 in conversion fees. Our website showing ready availability when stock wasn't confirmed was a real failure. Please reach out to [email protected] so we can make this right.
4 stars due to longer time to send the shipment. Otherwise everything perfect.
Thank you so much, Sven! We appreciate your patience with the shipping delay—we always aim to get orders out faster. We're glad everything else was perfect, and we truly value your understanding. We'd love to serve you again soon. Safe travels with your new watch!
Once again, I am very satisfied: careful and punctual handling, friendly communication, a fair price, and a very good watch—just as promised.
Thank you for trusting us again! We're genuinely grateful for your loyalty. Your words about our careful handling and fair prices mean so much—they remind us why we do this. We look forward to finding your next perfect watch together!
Shipment of the watch was suppose to be from 2-5 days, but instead took several e-mails and 14 days for DHL to pick up the item. Furthermore, there is no shipper option or pre-paid tax, which means that you end up with a carrier that besides the shipping cost and customs tax adds fees that are above the tax collected. I was charge US$90 by DHL (for a watch of less than US$250), of which US$53 were fees charged by them with the warning that pay or the item is returned within 5 days, so, no time to request a review. For contrast my experience with FedEx, they charge less fees and the tax is collected after I receive my package. Update 03/Jul/2026 I made a second order and this time around the items did shipped within the time allocated and the customer service was helpful. The only thing that could improve the experience would be to have carrier options as DHL is the more expensive than the competition. BTW, I only have good things to say abaout the watches as they are what I expected.
Waiting 14 days for pickup when we promised 2-5 days, then hit with a $90 DHL bill on a sub-$250 watch—that's not the service we aim for, and we're sorry. We fell short on speed and clarity about costs. Please email [email protected] with your order details so we can help.
Thank you so much, Luisa! We're delighted you received your watch quickly and in perfect condition. That's exactly what we work for—getting authentic Japanese timepieces to you fast and right. We'd love to serve you again!
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