Luxium (shopluxium.com) has a 3.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
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Darryl Miller · 1 review · Experienced 2026-08-09 ·
★★★★★
Warranty means nothing if company won't honor it
While the watch performs reasonably well, I have been very disappointed in the response I have received when the Stinger watch I purchased in January stopped waking up when I shake my wrist. I reported the problem over 2 weeks ago. After a few days, I received an email from MEGAN. She said she was sorry I was having a problem, but could I send a video showed the problem. I did this promptly. After a few more days of no response, I resent the video. That was over a week ago. It seems that they are hoping I give up and move on. I will not! When someone offers a lifetime warranty on a product, I expect it to be honored. It seems that Lexium is very interested in selling their watches, but not at all interested in honoring their warranty.
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Stephen Alexander · 1 review · Experienced 2026-07-28 ·
★★★★★
Will not honor warranty
Watch is advertised as waterproof, Lifetime warranty. Went swimming many times, this last time watch went dead. Put in claim and was denied with no specific reason for denial except did not meet warranty guidelines. Would not respond when asked why it wasn't covered.
I ordered the Ultra Watch, paid in full. I was supposed to receive a “free” Crusader watch. I never received it! I made numerous calls but it always said the voice mailbox was full. I sent emails which were ignored. To my dismay I started receiving daily emails saying i had a balance of $25.60. I continued my emails asking two things; where’s my Crusader watch and what’s the balance for? I then tried to return the Ultra watch for a refund. Today I found out my request was denied because it didn’t meet their criteria. This has been 1 month of stress and frustration! False advertising at its best.
The watch is full of ads basically makes the watch unusable unless you subscribe to remove ads
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Spencer Hale · 1 review · Experienced 2026-07-27 ·
★★★★★
I bought one for myself and later…
I bought one for myself and later ordered another for my brother. We've both been using them for workouts and daily wear without any issues. They've held up really well so far. I'd happily buy one again.
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Owen Yates · 1 review · Experienced 2026-07-25 ·
★★★★★
notifications stay reliable
Notifications come through almost instantly and I haven't noticed random disconnects. That's something my previous smartwatch struggled with constantly. This has been much more reliable.
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Bradley Newton · 1 review · Experienced 2026-07-22 ·
★★★★★
support actually helped fast
Customer support answered a question I had much faster than expected. The reply was clear and solved the issue immediately. It's refreshing when support is actually helpful. That left a really good impression.
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Levi Newell · 1 review · Experienced 2026-07-06 ·
★★★★★
Sleep tracking has been interesting to…
Sleep tracking has been interesting to look at every morning. I didn't expect to pay attention to it but it's actually encouraged me to get to bed earlier. Nice little bonus.
My watch stopped working. Requested a replacement watch but never heard back from support team.
Lifetime warranty sounds great; however, is worth nothing when their team does not respond.
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Wade Reeves · 1 review · Experienced 2026-07-17 ·
★★★★★
Didn't think I'd care much about the…
Didn't think I'd care much about the vibration alerts until I started using them every day. They never feel too weak or too aggressive. Makes it easy to notice calls without pulling my phone out all the time.
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Shane Shaw · 1 review · Experienced 2026-07-21 ·
★★★★★
I've worn it through workouts long…
I've worn it through workouts long workdays and even weekends away. It hasn't really skipped a beat. At this point I barely notice it's on my wrist.
I finally decided to replace my old fitness watch and I'm glad I did. This one feels much smoother to use and the battery lasts far longer than I expected. The screen is bright even outside. Pretty happy with it so far.
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Clay Booker · 1 review · Experienced 2026-07-13 ·
★★★★★
The watch feels lightweight but doesn't…
The watch feels lightweight but doesn't feel cheap. That balance is harder to find than I realized. I've been wearing it from morning until bedtime without any discomfort.
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Darryl Miller · 2 reviews · Experienced 2026-07-27 ·
★★★★★
I have Luxium Stinger purchased in…
I have Luxium Stinger purchased in January. Earlier this week the wakeup function from movement stopped working entirely. Despite 2 attempts to reach Luxium, I have received NO response. What good is a warranty if the company will not respond.
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jason te kani · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Beware of Lifetime Guarantee
Purchased the luxium sheild durable smartwatch. 10 months later wasn't working properly. Went through the claim process and received the same reply as everyone else. Don't be fooled by the Lifetime Guarantee. And the reviews on their page are only the higher star rating.
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Rob Manering · 5 reviews · Experienced 2026-07-28 ·
★★★★★
Luxium watch rip off
Company advertised and is still advertising a two for one watch deal. I only received 1 watch then the not surprising “ our warehouse ran out would you take this gift certificate for our store instead” crap email. This is typical Chinese business practice. Don’t be fooled by the Las Vegas address, this is a Chinese company. They all do the same thing, draw you in, rip you off, offer you a small amount back, then cut you loose. They will also offer you a $100 credit for a 5 star review. Stay far away from the guys.
I wear it from morning until bedtime and sometimes forget it's even there. The strap is soft and doesn't irritate my skin at all. Even after wearing it for long hours it stays comfortable. That's something I've struggled with on other watches.
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Miller Vaughan · 1 review · Experienced 2026-06-29 ·
★★★★★
I've enjoyed using it
I've enjoyed using it . The watch itself has been reliable and comfortable although I'd like to see a few more customization options in the app. Still happy with the purchase.
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Grayson Poole · 1 review · Experienced 2026-06-23 ·
★★★★★
helps me stay focused
I mainly wanted something for notifications while working. It saves me from checking my phone every few minutes and keeps me focused. Ended up being more useful than I expected.
