Luxium

Do not honor their warranty

They do not honor the so called lifetime guarantee warranty, despite the watch screen going blank after just 1 year. Don't waste your money.

Bought this for my boyfriend because he…

Bought this for my boyfriend because he kept talking about wanting a smartwatch. He's worn it every single day since it arrived. Seeing him actually enjoy a gift for once was worth it.

Not at all what I was expecting

Not at all what I was expecting. If you’re looking for a watch that is dependable, waterproof, and very limited features, this may be your watch. The phone function does stay connected well. Beyond that, little good to say. The alarm clock will do nothing more than vibrate a couple of times which absolutely will not wake you from sleep. The vibrate – ring feature only seems to work on the phone. I have contacted customer support about this and a couple other issues and heard nothing back from anyone. The timers need to be up on screen or they will shut off. It connects to practically nothing else – can’t get notifications from my ring camera or anything else. Weather seems to update when it feels like it – can’t consider it at all accurate. FAQ’s are very limited and no help when you try to go beyond what is there. About four days so far is maximum. I have been able to get out of a charge. Don’t need to have somebody drive over it with a truck – need someone there to answer questions when you have them.

Had the Stinger for about 2 months and…

Had the Stinger for about 2 months and it went dark, nothing. I put it on charger, still nothing. After a day I heard it beep. It appeared to be working, not so much, shut down again, now it comes on with crazy screens and hard to see. Customer service told me to take a video of me charging it, I did. Then their response was it’s not supported by their terms. Crazy, so now what? DONT BUY

Huge Loophole in Luxium Lifetime Warranty

I purchased a Stinger watch in mid March. I thought that with a lifetime warranty, it must be a reliable product. About two weeks ago, the watch stopped accepting a charge. It is dead, Jim. I filed a claim with Luxium. I had not noticed that the lifetime warranty specifically excludes battery performance. So if it arrives with a dead battery, your lifetime warranty is worthless. We will never know if those other ultra-reliable features in its construction work. The company reply was "Your claim has been reviewed by our internal team and has been Not Approved. The reason for the claim not being approved is: Claim Reason Does Not Fall Under Lifetime Guarantee. ... Once again, we truly apologize that your experience with Luxium was unsatisfactory and we thank you for your understanding of this decision being final." Final is correct. I will never buy another product from this company.

BUYER BEWARE "LIFETIME WARRANTY" IS A…

BUYER BEWARE "LIFETIME WARRANTY" IS A SCAM!!! Ordered watch 6 months ago. Started using it about 4 months. Suddenly stopped working and not charging.... Emailed them for a warranty claim, this is their resist response - "Your claim has been reviewed by our internal team and has been Not Approved. The reason for the claim not being approved is: Claim Reason Does Not Fall Under Lifetime Guarantee."

Good luck with a warranty.

Watch worked great until I took it in the water. Mind you we were just sitting there to cool off. Watch never got any lower than maybe a foot or two and we were in for maybe 20 mins. I did confirm the watch was good to go for this. It's just not a dive watch for any depth. They say their warranty is a no questions asked, they will just send you a new on. But they wanted a video of it on the charger and showing it wasn't working anymore. I did that and returned the email that day. I've since sent additional asking did they get my video and email and have never hear anything back. I've sent additional ones to the first service rep without any answers as well as their customer service. I still get emails from them about sales and if I need anything or have any questions please ask. I also send emails back to them and still nothing. A big thumbs down to their customer service and their warranty program. I did have a charger go bad and when I called them they said it's not covered so I also had to buy one of them. And with no phone number to call.......good luck. Update. 06-23-26. I finally got an email back from them saying watch was not covered. But would not say why, only that it wasn't. They sent a link to what their warranty doesn't cover and there wasn't one thing on there that would make them not replace my watch.

I bought 3 of them

I bought 3 of them, one for me and my 2 sons. None them lasted a yr. Batteries stopped charging eventually. Not worth the money.

Highly impressed with my experience

Highly impressed with my experience. The ordering process was smooth, and the website was very user-friendly. My order arrived on time and the packaging was excellent. I also contacted customer support with a quick question, and they replied within minutes. Great service and top-notch quality. Will definitely order again!"

good shop!!!

Waste of Money

Receive my watch feq months ago. Within less than a month, started flickering on sleep mode, de-charging from full to zero in minutes, counters resetting to zero randomly. thermometer never changing. Then completely unusable. All these allegedly not covered under warranty. Luxium promises the durability of the heavens but delivers a rotten trash from a landfill. A waste of money!

Be careful ordering - no refunds

I bought one of their watches as a high school graduation gift for my son. After I ordered it he found another watch he preferred. I contacted them to return it and they rejected my offer, even after I sent them pics of the watch being completely unopened and offered to pay for shipping.

The ultra’s GPS is really fast

The ultra’s GPS is really fast. I run a lot and i dont have to worry about carrying my phone anymore. It tracks everything accurately and i get my stats right after a run.

The ultra’s automatic time zone…

The ultra’s automatic time zone adjustment saved me so much time during my trip. Didn’t have to worry about resetting it.

The shield has been through a lot of…

The shield has been through a lot of stress with my job but it’s still holding up perfectly. I work in a physical job, so it gets bumped around and exposed to a lot but it’s still in great condition.

The ultra’s design looks so much better…

The ultra’s design looks so much better than my old watch. Didn’t think it would but the sleek look has been a nice surprise.

Purchased a Luxium Crusader Watch

Purchased a Luxium Crusader Watch. After 2 weeks the watch still hadnt been delivered and there was no tracking information available. After 2 attempts to reach customer service, I finally got a reply saying that my order was cancelled as there was no more stock. Very poor customer service. They didn't contact me to let me know this, I had to chase them up. No apology, no attempt to rectify the situation, just a blunt message saying order was cancelled. I did get refunded which I'm thankful for, but I don't understand why the accepted the order in the first place if there was no stock. Quite disappointed.

I had my watch for a couple of years…

I had my watch for a couple of years and all was good. Last month one of my buttons, the open one, quit working. I requested a replacement thinking that the lifetime guarantee would cover the replacement. I was wrong, my request was denied. I have enjoyed the watch but will seek another brand for its replacement, one which will honor a lifetime guarantee.

Dropped my ultra on concrete once and I…

Dropped my ultra on concrete once and I thought it was done. But nope, picked it up and it was perfectly fine. Built tough!

Negative

Negative, paid money and did not receive watch , fraud company