Luxium (shopluxium.com) has a 3.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Ordered my watch on 4/27/26 still haven’t received it. They claimed it was lost in transit and they are now trying to say that they are sending another one. YEAH RIGHT. The company doesn’t exist the address is a coffee shop in nv. Paid with a credit card. Still trying to dispute the sale. DO NOT ORDER FROM THIS COMPANY
I was never a watch guy but the stinger has made me change my mind. It’s super comfortable and the notifications are actually useful, especially at work. Plus, the design is simple but looks nice.
Scam. I purchased my watch back in April. It's says it's shipped. But nothing has been delivered yet. Emailed them multiple times and no response. They don't have a number to call. Terrible customer service.
Took the ultra hiking and it kept up the whole day. The battery still had juice by the end, which I didn’t expect.
B
Brad Kamman · 1 review · Experienced 2026-05-05 ·
★★★★★
I stay away from this company would give a 0 if I could
I would give a 0 if I could. Just got my shield. Does not work. No response from several emails and post. They say lifetime warranty because they will not respond to you. Do not buy from this company, I basically donated 100+ for nothing. I hope they get caught for being a fraud company. This is why thy don’t take a paypal because u could file a claim with them and they would have to answer to it. Stay away from lexium
Use it during workouts and yeah the vibration is strong enough to actually notice, which I didn’t think would matter but it does. Simple to use, no extra nonsense.
M
Mia Lambert · 1 review · Experienced 2026-04-04 ·
★★★★★
I just kinda fits into my day now…
I just kinda fits into my day now without me thinking about it. The tracking made me fix my sleep a bit which I needed lol and it actually looks cute enough to wear out, not just for fitness stuff.
C
Chris H · 1 review · Experienced 2026-05-06 ·
★★★★★
Lifetime guarantee is fictitious
Lifetime guarantee is totally fictitious! Nice watch but just stopped working and after very poor customer service I'm told that under the life-time guarantee I am 'not approved'. No reasoning given so can only assume that this is no guarantee at all
This company doesn't exist, can't reach out anybody, no customer service to call, my order hasn't arrived, been a month already, I sent several emails , never responded.
K
Kyle Dunn · 1 review · Experienced 2026-03-30 ·
★★★★★
switched from garmin
Switched from garmin to the shield and I don’t really miss much. Maybe the app could improve a bit but hardware wise it’s solid.
W
Wayne Fletcher · 1 review · Experienced 2026-04-19 ·
★★★★★
Watch stopped working only got it at…
Watch stopped working only got it at Christmas time have emailed luxium many times on there contract email. All I get is do you want to buy a watch. NO just reply with instructions what I need to do. LUXIUM GET STUFFED WOULD NOT RECOMMEND THIS WATCH ST ALL.
E
EddieBiker UK · 12 reviews · Experienced 2026-04-28 ·
★★★★★
Poor customer service
I've ordered one but I've tried to cancel it straight away after purchase. My email was ignored. 2 days later I've received an email about packages being lost, I've replied to that again saying I've tried to cancel it. I'm guessing the watch is on the way but I've read some very bad reviews is general.
So far 1 star for customer service.
Update; Watch arrive, comes from CHINA! Its not a US watch as described, and it's unbranded.
These guys are scam artist said my watch was delivered and it never was I sent email after email and never got a response so now I was stuck paying 130 dollars for a watch I never received. I ended up going to buy an Apple Watch just beaten especially if using sites like affirm to pay for items. I would never send any one to these guys