ALF ECKERSLEYUnited Kingdom · 1 review · Experienced 2026-07-16 ·
Communication was very easy I found…
Communication was very easy I found that phone in was the easiest and quickest way to get information
About isinwheel.fr
Data updated- Website
- isinwheel.fr
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 78% (7/9)
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About this business
Trottinette électrique iSinwheel pour enfant et adulte prennent en charge 0 paiement échelonné, livraison gratuite sous 1 à 3 jours, trottinette électrique et des scooter électrique pour enfant 12 mois de garantie
Written by the business, not verified by us.Is isinwheel.fr legit?
isinwheel.fr (isinwheel.fr) has a 4.2 out of 5 rating on OK.one, based on 54 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 78% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Hassan ShahzadPakistan · 3 reviews · Experienced 2026-03-05 ·
i have been using from 2 months its a…
i have been using from 2 months its a good app
Lien ToriFrance · 1 review · Experienced 2025-12-10 ·
Battery issues
The battery started having issues before the first six months of use. The warranty service took two months to give me a concrete answer, and then informed me that the battery warranty had already expired. They also offered me a gift in exchange for a 5‑star review, which is completely unacceptable. I would not buy an isinwheel product again.
Reply from isinwheel.fr2026-03-24
Cher client ! Nous sommes sincèrement désolés pour votre mauvaise expérience d'achat. Qu'il s'agisse du service après-vente, de la qualité des produits ou de problèmes logistiques, les problèmes que vous avez rencontrés ne répondent pas à nos normes de service. Nous accordons une grande importance à l'expérience et aux commentaires de chaque client. Pour retrouver rapidement votre commande et vous aider, veuillez indiquer votre numéro de commande et votre adresse e-mail. Nous examinerons et traiterons ces informations dans les meilleurs délais dès réception et vous apporterons une réponse claire et une solution dans les meilleurs délais. Nous vous présentons nos sincères excuses pour la gêne occasionnée et vous remercions de votre compréhension et de votre coopération. Cordialement, Équipe du service client isinwheel
Dragon IIFrance · 2 reviews · Experienced 2026-02-12 ·
PERFECT
It’s a very professional company very trustful They take care of my problem very fast and nicely ( it was my mistake) Thank you very much ! You rock!!
Bike performance
My bike was advertised as capable of 55 miles per charge; I only achieved 12 on lowest assist level on roads with average gradient. Given problems of returning it and after many emails, I accepted a 10% refund an additional battery. I’m not sure it was a good compromise.
Reply from isinwheel.fr2025-12-15
Cher client ! Nous sommes sincèrement désolés pour votre mauvaise expérience d'achat. Qu'il s'agisse du service après-vente, de la qualité des produits ou de problèmes logistiques, les problèmes que vous avez rencontrés ne répondent pas à nos normes de service. Nous accordons une grande importance à l'expérience et aux commentaires de chaque client. Pour retrouver rapidement votre commande et vous aider, veuillez indiquer votre numéro de commande et votre adresse e-mail. Nous examinerons et traiterons ces informations dans les meilleurs délais dès réception et vous apporterons une réponse claire et une solution dans les meilleurs délais. Nous vous présentons nos sincères excuses pour la gêne occasionnée et vous remercions de votre compréhension et de votre coopération. Cordialement, Équipe du service client isinwheel
Very beautiful trotinette !!!!
Very beautiful trotinette !!!! Good product
year warrantyFrance · 2 reviews · Experienced 2025-10-19 ·
serious company care about customer you won't be alone.
I bought a GT2 back in September, I had difficulty because I didn't have any knowledge about those electric device. The customer service was and is always kind and fast response. They offer help far beyond what I ask. I am very happy with the GT2 is sturdy and even as a beginner I feel safe in the road and in my of road trip. I go alot in dirt dry or wet and into forest . The GT2 is fast reacting and easy to ride. . With isinwheel you will not be left alone, if you have a problem they will be there as same as if you simply ask a question. . Isinwheel also provide spare part for there products and that is a big big plus! 👍 Their products have a very good quality/price ratio. Just make sure to choose a model that is suited for the use you want to make of it. Very good quality for a very reasonable price. Go for it! Thanks isinwheel
The best quality
The scooter have the best quality and the compromise of the Isinwheel people is extraordinary, Thanks.
Joseph SuberUnited States · 4 reviews · Experienced 2025-09-21 ·
Isinwheel top notch …
Iv had nothing but great experience with this company. From great products to speedy response from customer service when issue arise. I would recommend these scooters to whoever is looking for a great scooter.
Zahir UlhaqUnited Kingdom · 1 review · Experienced 2025-08-21 ·
Extremely Disappointed with Faulty…
Extremely Disappointed with Faulty Product and Poor Customer Service I am very frustrated with my experience with Isinwheel. I received a faulty product that has been overheating, the battery drains rapidly, and it was not as advertised. From the beginning, it was clear the product was defective. I reached out to customer service expecting help, but the response times were incredibly slow. At one point, I had to wait eight days just to get a reply. After weeks of back-and-forth with no real resolution, they have now completely stopped responding and are refusing to support me. I feel ignored and let down. I bought this product in good faith, and instead of addressing the issue, they’ve chosen to avoid responsibility. I would not recommend purchasing from Isinwheel. The product quality and customer service have both been extremely disappointing.
Reply from isinwheel.fr2025-09-08
Dear Customer, We sincerely apologize for your poor shopping experience. The product defects and slow, interrupted customer service completely defy our standards for service, and we are deeply remorseful. Regarding your feedback regarding overheating, rapid battery drain, and product not performing as advertised, we will immediately arrange for a dedicated person to contact you (we will contact you as soon as possible through the contact information you provided). We will prioritize troubleshooting the issue and, depending on the circumstances, offer a replacement, refund, or repair. Regarding the slow and interrupted customer service response, we have conducted an internal review and are strengthening our service process controls to ensure this situation does not recur. Every customer's experience and feedback are of paramount importance to us. We will not shirk our responsibilities and will do our utmost to compensate you for your losses. We sincerely ask that you give us a chance to rectify this situation. Sincerely, isinwheel Customer Service Team
NathanUnited Kingdom · 2 reviews · Experienced 2025-08-26 ·
Bad Delivery (not at courier fault) & Support
My first impressions on this company are honestly not great but I'm willing to give them the benefit of the doubt as I fully understand certain things are not within there control. Such as currently I have waited more than 5 days for an order that is advertised as "1 day delivery from west Bromwich" meanwhile the item is saying its at the "International Hub" which for starters I'm sure is in Coventry. thats roughly 1-2 hours for it to travel from there to a warehouse or the courier (XL Courier) who have been fantastic in answering my messages via WhatsApp and letting me know they don't even have my parcel yet just the information for it. I have currently been waiting in every single one of those days expecting it to be delivered in the advertised time however to no avail. Not to mention the order tracking... which only updates once every 6-12 hours via the official link iSinwheel gave me. Now their support... thats a whole other story they never answer emails, calls get ignored however I managed to reach through to them once but after that I haven't heard back in days Again I am more than understanding that things happen and isn't always in there control however they should not be advertising delivery deadlines if they cannot keep up to them and they should not advertise 24/7 support if they cannot even reply. I have every intention of changing this rating if things improve over the next 24-48 hours as i really want to give them a chance at redemption as their products seem amazing and have great reviews both online and on YouTube. I have seen them reply to reviews and ask for order IDs and mine is as follows "ISW16540UK"
Nichola JohnsonUnited Kingdom · 4 reviews · Experienced 2025-07-11 ·
Still waiting on a refund for a scooter…
Still waiting on a refund for a scooter that was picked up on the 11th July customer service is shocking and non existent
Reply from isinwheel.fr2025-08-28
Cher client, Nous vous présentons nos plus sincères excuses pour le retard de traitement du remboursement, qui a nui à votre expérience d'achat ! Il s'agit d'une erreur de notre part. Nous apprécions l'expérience d'achat et les commentaires de chaque client. Veuillez nous fournir votre numéro de commande et votre adresse e-mail. Un membre de notre équipe vous contactera dans les 12 heures et traitera votre remboursement immédiatement après confirmation, garantissant ainsi que vos fonds seront crédités sur votre compte dans les plus brefs délais. Pour toute question, n'hésitez pas à nous contacter via le message de commande ou via le service client. Nous ferons de notre mieux pour résoudre le problème. Nous vous prions de nous excuser à nouveau pour cette erreur et vous remercions de votre compréhension. Nous espérons sincèrement que vous nous donnerez une nouvelle chance de nous améliorer. Nous vous souhaitons une vie heureuse ! Cordialement, Équipe du service client isinwheel
I have had a scooter for less than a…
I have had a scooter for less than a month the scooter has not been welded correctly and the handle is not connected. I have not been able to get contact via email or phone call as it is just ringing out.
Reply from isinwheel.fr2025-08-22
Cher client, Nous sommes profondément désolés pour la déception que vous avez vécue lors de votre achat ! Nous regrettons sincèrement les problèmes de soudure et de guidon rencontrés avec votre trottinette. Ceci témoigne clairement d'une défaillance de notre contrôle qualité. Vos tentatives répétées de nous contacter par e-mail et par téléphone sont restées infructueuses, ce qui a dû vous causer encore plus de désagréments et de frustration. Nous vous présentons à nouveau nos plus sincères excuses. Pour résoudre votre problème au plus vite, veuillez indiquer votre adresse e-mail et votre numéro de commande dans la section commentaires ou par message privé. Dès réception, nous vous contacterons immédiatement par un représentant du service client dédié qui prendra contact avec vous et traitera votre problème jusqu'à votre entière satisfaction. Les commentaires de chaque client sont extrêmement importants pour nous et nous incitent à améliorer nos produits et services. Nous prendrons vos préoccupations au sérieux et nous n'hésiterons pas à vous répondre. Nous nous excusons pour la gêne occasionnée et restons à votre écoute. Cordialement, Équipe du service client isinwheel
Very good and sturdy product!
They have very good and sturdy products for a very reasonable price. It's possible to remove and change the battery as most of the pieces. Great investment! Serious company. There support services is impeccable. I am very happy to have discover and buy from that company. Trotinette GT2
Denis KharchenkoUkraine · 1 review · Experienced 2025-08-05 ·
I had an issue with the brakes on my…
I had an issue with the brakes on my iSinwheel GT2 scooter and reached out to customer support. I was honestly impressed with how fast, professional, and helpful the team was. They guided me through the troubleshooting steps, clearly explained the warranty process, and made sure I received the necessary parts and assistance in no time. It’s rare to see such attentive and efficient service these days, and I truly appreciate their support. Thanks to the iSinwheel team, my scooter is back on the road and working perfectly! Highly recommend — not just for the scooter, but for the excellent customer care. ⭐️⭐️⭐️⭐️⭐️
Warren LecartFrance · 2 reviews · Experienced 2025-01-06 ·
I love my S10Max electric scooter that…
I love my S10Max electric scooter that I purchased a few months ago. I use it every day to commute to work, and it’s doing a great job. I had a few minor issues, but the customer service resolved them quickly.
quick response of the support
I've emailed the support to request an invoice for my purchase 2 years ago with the order number and my email address. And the next in the morning I've received the requested invoice. Very happy.
Tenzin LobsangFrance · 1 review · Experienced 2025-06-12 ·
It is my first time buying isinwheel…
It is my first time buying isinwheel trotinette but I love it. The service is at top no comparable , the electric bike itself is very good (s9max) . After service is also very good .
Great product and after-sale service
I bought a scooter S10MAX 1000W back in march. The product is working great and is very powerful. The delivery went smoothly, I received the scooter only 3 days after the order. They are very professional. Their after-sale service is efficient. They have always responded to my inquiries within 48 hours max. I really recommend this reliable company.
S10Max is the best so far !
I bought a S10Max in November 2024, i use it everyday around 20 miles per day and it's amazing ! Thanks for this !
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