iTailor (itailor.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-08-10.
This is my second custom suit with iTailor. I'm impressed with the quality for the price. This time the pants were too short. It was a measuring error on my part. iTailor replaced the pants at no cost to me. Great company.
I love that I can get a custom-made suit at a very reasonable price. There are almost too many decisions to make! This is my second suit through iTailor and there was a problem with my measurement of the pants. iTailor replaced the pants at no cost and did it quickly for me - in time for my son's wedding. I do think that the problem might have been avoided had iTailor asked for an inseam measurement.
Today i recieved my three piece suit and the first impressions are that it exceeds expectations. The suit fabric is a beautiful pure wool from an italian mill. The tailoring and fit are perfect and customizations are applied as i desired. The staff was very helpful in choosing the fabric and other details.I will definitely be ordering more suits ans shirts from iTailor in the future.
I enjoyed the trunk show! Got great measurements, as my body has changed through the years! Love the fit and workmanship! Keep up the good work
I purchased 2 shirts a man’s and a woman's. The men’s shirt came just fine but for some reason the woman’s shirt was not made to our specifications the shoulder part was 2 inches too large. I reached out to customer service and they reordered the shirt and express mailed it to me. Outstanding service, I am very happy with my shirt.
Great custumerservice, great fit! I was scepticall but hopefull and boy did they deliver! It is as i predicted. En ja ze bezorgen ook in Nederland! Mijn volgende order gaat snel volgen
I have been a customer of iTailor for approx 10 years. Im tall and I really appreciate a shirt that fits and is priced very fairly. I have never had a problem with the quality and the shirts I have ordered have always lasted a long time and many washes. Twice I have be in touch with them, once they were checking my sizing, I am tall! and a second time when I received the wrong coloured shirt. They sent me a new one straight away. Neither time did a speak to a bot or receive an AI generated response, I just received an emailed a polite human. I think they give a good service and are a fair and honest company.
Ok, so I ordered a suit back in December. Trousers are good and fit perfectly. The jacket however was comically large. I initially tried to contact customer service but didn't get any response until recently when the store owner reached out to me. Very kind and willing to make things right, he asked for a specific set of measurements and now the situation is looking good and a new jacket is going to be made with fool proof specifications. A word of advice, measure a jacket and trousers that already fit you well, and give them those measurements when you order. It's probably the best way not to have any surprises. So in this case, a bad situation is looking much better. I'll update this review when the jacket arrives 👍
Updated Dear sir Very Nice to connect with you on Whatsapp, We are getting a new Jacket done for you immediately, we are very thankful for your support and patience, we will make sure you a satisfy and happy with our product and service sir, Thank you so much, Bob Dear Sir, My name is Bob Co-Owner of iTailor. I am so sorry to hear about your experience. We are a humble family business for 54 years, and we will make sure you are happy with our product and services. I have just tried to call you and left you WhatsApp msg, look forward to hear back from you an offer you a great solutions. Talk to you soon sir Thanks Bob
I am very particular about my shirts, and started buying from iTailor with high hopes. The fabric is of superb quality, as are collar and cuff linings, and they withstand washing very well. Fit is excellent both before and after washing (I sent measurements from an existing shirt rather than measuring myself), and so is craftsmanship. Their software for ordering is excellent, user friendly and offers a wide range of custom choices compared to competitors. Even better, they are willing to accommodate requests beyond what their software will allow, although email communication can be patchy and this led to a mistake with the cuffs of my third shirt (to their credit they offered to make another). There are a few other minor negatives. Colour rendering on the website is poor – remember to click on the fabric icon for a close up photo. Threads seem more prone to shrinkage than those of competitors, leading to puckering, which is avoidable given the quality of everything else. If you are careful with your measurements and their software can accommodate your choices, you won’t be disappointed. Prices are very fair by comparison with competitors, and the 5-6 week delivery window is not unreasonable given that goods come from Thailand. Delivery has always been within the promised time. My iTailor shirts are the best I’ve ever owned, even by comparison with British custom makers, and I shall certainly be buying from them again. They are a reputable and helpful company doing an excellent job, though customer communication could sometimes be improved upon.
Worst cheap quality fabric ever, don't recommend people to spend there hard earn money on any of these product. Totally disappointed 😞 Remeber to read there return policy, they must be desperate..smh
Updated: Dear Sir, We are happy for your reply, please give us a chance to make it right for you and make you happy with our product and services. please contact us thru email [email protected] or wa.me/15109315801 Dear Respected Sir, My name is Bob Co-Owner of iTailor. I am so sorry to hear about your experience, we are a humble family business for 54 years, we will do our level best to make you happy sir, could you please contact me at [email protected] so I know your order details and offer you a great solutions to make you happy sir. We look forward to hear from you and at your service sir Thanks Bob
Purchase made, small issues identified and a customer service that was awesome with prompt reactions fully meeting my expectations.
Updated : We are waiting to hear from you sir, so we know your name and will call you right away sir, We will make sure you are happy sir. Dear Respected Sir, My name is Bob Co-Owner of iTailor. I am very sorry to hear about your experience. We are a honest family run business for 54 years, we will make sure you are happy with your every purchase. Please be so kind to write to me at [email protected] so I know who you are and your order informations. Look forward to hear from you and will offer you a great solutions to make you happy with our product and services. Thank you sir Bob
An important feature - I had personal email attention from Ning, throughout the progress of the order. I was very pleased indeed with the fit and look of the suit. Thank you all again.
Old fashioned workmanship, shoulder/sleeve perfectly set, lining perfect! And at this price point it's a very attractive offer. Thanks iTailor from a happy customer.
itailor is amazing. Every suit I get it fits and meets my expectations. They always go beyond for me and I will continue to buy my suits from them.
the size was correct to the conformation of my body. there are really good and satisfaction about fabric.
We ordered a suite to a Young man here in Norway. Unfortunately the jacket was to tight in the arms. We sent some pictures and a message to itailor and they made a new jacket sent with express for no cost. The suite is really nice. True colour form webpage and with personalised name inside. I really recommend this store.
Excellent product but it is the customer service that makes it great I have ordered shirts and suits before but this time I ordered a pair of jeans. Unfortunately a couple of small items were wrong but they remade the jeans TWICE until I had exactly what I ordered. All of my other orders were perfect first time so it is very pleasing to see that if there s an issue they take responsibility and work until it is perfect. I have no hesitation in recommending iTailor
For my upcoming wedding I needed a very specific style and fit for a suit that I couldn't find ANYWHERE. Come to find out that iTailor has all of the options that I was looking for and also there just so happened to be a trunk show coming through my city. I got my measurements taken and ordered a suit at the trunk show. A few weeks later and I got a suit that had the wrong lining color, and a different style of pants, but otherwise looked great. I brought this up to iTailor and they were kind enough to send me the correct suit and let me keep the other one as well. The new suit looks perfect! No complaints at all! Make sure you are patient and give them a long timeline since it can take several months to make and if there are any issues they will need a few extra weeks. But the final result is worth it! I will be getting more suits from them in the future.
This company’s customer service is second to none! Even though we’ve had a rocky start due to some miscommunication, everything got fixed in the end and now I’m the happy owner of some great pieces of clothing. Don’t let the process of taking your own measurements intimidate you, it will be worth it in the end!
I had placed an order for a woman’s shirt for my wife. We followed the measurement instructions to the letter. When the shirt arrived the sleeves were 2” too long to the point where she couldn’t wear the shirt. I contacted iTailor to address the issue. At first they blamed the error on us providing inaccurate measurements. We remeasured my wife again and came us with the same measurements so it was clearly not our fault. They they offered to remake the shirt but we had to pay 50% of the cost. That was completely unreasonable as it was not our fault. Finally they agreed to remake the shirt at no charge. We finally received the remade shirt and it fits perfectly. Nice job!
103 reviews matching