iTailor (itailor.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
J
Jim Maratty · 4 reviews · Experienced 2025-10-14 ·
★★★★★
From 1 to 5 stars with excellent service
To start I was bitterly disappointed, then.....
UPDATE TO PREVIOUS REVIEW.
I have been speaking to iTailor and they are doing their best to rectify the problem. So far the response has been swift and professional. I have been offered an adjusted suit to be sent to me or full refund. I have increased the rating accordingly from 1 to 3 stars. The sign of a professional company is not that they might make mistakes but how they fix them. Fingers crossed all goes well so I can give 5 stars later.
Update..Update..
The new suit has arrived and It is fantastic. Excellent work and now a perfect fit.
I often say the true measure of a company isn't when they get things right but what they do when they get things wrong.
Very professional, prompt and courteous, really making me, as a customer, feel special.
Thank you iTailor, that is how you go from 1 to 5 stars in my book.
J
Jacques Philipp Pradel · 1 review · Experienced 2025-10-06 ·
★★★★★
I recently purchased a Two piece but…
I recently purchased a Two piece but the measurements were of by a little because incorrectly input my measurements. iTailor promptly remade my suit jacket in the correct size. In ten days, I received a perfectly fitting jacket.
B
Bernard McDaniel · 2 reviews · Experienced 2025-10-13 ·
★★★★★
Satisfied Customer
I have been dealing with I Taylor for well over 10 years and in every respect they are 100%. Even when I made a mistake, they rectified my mistake at no cost.
I would like to thank the owner Bob for all the help to rectify the issues. Happy with how they resolved the issue. Thank you!!!
Reply from iTailor2025-10-11
Updated
Very nice to talk to you on phone sir. Hope you are satisfy with our solutions sir, Thank you so much.
Dear respected sir ,
My name is Bob Co-Owner of iTailor, I am so sorry to hear about your experience. We are a honest family run business for 54 years and making you happy is very important for us , please kindly write me an email at [email protected] or WhatsApp wa.me/15109315801, so I know who you are And work with you to make you happy sir
Look forward to hear from you sir
Thanks
Bob
B
Benjamin · 3 reviews · Experienced 2025-10-02 ·
★★★★★
Five Star Service
I ordered a three-piece suit from iTailor recently, and it arrived in completely the wrong size. This was due to my incorrect measurements and was not the fault of iTailor.
Just in case they could do anything to help, I contacted iTailor and spoke with Ning. Ning was very understanding and helped me with guides to measure my old clothes so I could get a suit that fitted. iTailor made me a new suit that fits perfectly free of charge.
The material is of excellent quality and the cut and fit are both superb. Thank you very much to Ning and the iTailor team for their help.
A
AS · 2 reviews · Verified · Experienced 2025-09-26 ·
★★★★★
Great customer service
They remade my ill-fitting jacket at no cost. Very responsive and friendly customer service.
C
Craig · 2 reviews · Experienced 2025-09-19 ·
★★★★★
Unique & Stylish Shirts
Fantastic company to deal with and the unique way, certainly from my experience, they colour contrast buttons with stitching, certainly enables you to design a shirt that is both unique and stylish.
I would recommend iTailor and definitely will order further shirts from them in the future.
A
Adam dawes · 2 reviews · Experienced 2025-09-03 ·
★★★★★
Ordered a single breasted two piece…
Ordered a single breasted two piece suit for a wedding one month in advance, decided to go with accelerated delivery as I was worried it wouldn't get here in time and it was well worth it. Only took about a week or so and the quality is astonishingly impeccable. My family members were shocked too as some of them went to physical stores and spent £Ks and my suit was on par if not better. I don't usually write reviews but when you get something for so cheap that's as good a quality as this it's hard not to give credit where credit is due!
Thank you for helping my groomsmen and myself get a proper fitting vest for my wedding day. They did great about getting a replacement out in a timely manner due to an error that occurred
D
D mukkara · 1 review · Experienced 2025-08-30 ·
★★★★★
These guys are simply amazing
These guys are simply amazing! My first suit arrived a quite loose, and since I was on a tight deadline, I had to request expedited shipping. Not only did it arrive earlier than promised, but when I reached out to customer service, they quickly re-took my measurements and ensured I received a perfectly tailored replacement right on time. Their prices are very reasonable, and the service is outstanding. If I ever need another suit, I’ll choose them again without hesitation.
I have been buying shirts and suits from ITailor for about 4 years.
I love customizing my own shirts, and I gotta say that they have the best and personable customer service who go above and beyond to provide you with the best service possible.
J
James Belmont · 2 reviews · Experienced 2025-08-22 ·
★★★★★
Great service from iTailor!
I am receiving great service from Bob at iTailor. In initially, the suit that arrived wasn’t perfect, and Bob got in touch to make sure that I was a satisfied customer. We discussed various measurements, and I’m confident that I will receive another suit shortly that will fit me perfectly.
I have been impressed by Bob’s dedication, his humility, putting the customer first in a way that so few business is do today.
Reply from iTailor2025-08-28
Dear Respected siir,
My name is Bob Co-Owner of iTailor. We are very sorry to hear about your experience, we are a honest family business for 54 years, and making you happy is very important for us. We also send you a WhatsApp msg, we look forward to connect with you soon and make sure you are happy with our product and services sir.
Thank you sir
Bob
I had purchased their “vintage pants” as that is the style i much prefer. And found them to be quite nice. But i had hesitated with a jacket as that can be tough to get the fit right. So i had emailed them and asked if i could measure a pre existing jacket, and Ning replied to me saying yes. Ning has helped a lot with questions and services that may not be on the full design tools. And since then i have received one jacket, and have ordered 3 more. The last jacket i ordered with a matching vintage pant was with a discount code i was given for an earlier purchase, so keep eyes out for those offers.
A
Alex --- · 1 review · Experienced 2025-08-01 ·
★★★★★
Great quality and impeccable customer service
Ordered 1 suit and 1 shirt. Initially the suit had a couple issues on pocket placement. iTailor responded very quickly to my emails and remade the entire suit free of charge. The quality is impeccable and the shirt followed the measurements perfectly
J
Jan R · 3 reviews · Experienced 2025-08-13 ·
★★★★★
Really perfect
Really perfect! All the clothes I ordered are fitting perfect and have a great quality!
D
Daniel P. · 9 reviews · Experienced 2025-08-12 ·
★★★★★
I was skeptical about a tailor made…
I was skeptical about a tailor made shirt website and doubted for a long time to try it. On the 2nd of July I did. 9th of August my shirt arrived. And it fits like a glove(or a tailored made shirt I should say) fabric is good, details great overall a professional made shirt. Im happy!
I am very happy with my 2 new poloshirts with extra high collar. They made it special for me. 2 extrem beautiful jewels. I can recommend everybody to Itailor.
D
Doktor Eylex · 1 review · Experienced 2025-07-30 ·
★★★★★
Great quality and value. I am definitely ordering again!
I recently placed my first order with iTailor and I'm genuinely impressed with the entire experience. The delivery was surprisingly fast, arriving much quicker than I had anticipated for custom-made clothing.
The quality of the garments is the real standout here. For the price point, it is simply excellent. The fabric feels great, the stitching is clean, and the fit is spot-on based on the measurements I provided. Everything about the process, from ordering to the seamless delivery, was smooth.
What truly set iTailor apart for me was the customer support. I had a few specific, perhaps slightly unusual, questions. The support team was not only responsive but also took the time to understand my queries and provide thoughtful, satisfactory answers. This level of service is rare and was very much appreciated.
If I were to offer a couple of small suggestions for improvement, they would be:
Enhanced shipping notifications. While the delivery was fast, more detailed tracking updates during the transit phase would be a welcome addition for peace of mind.
A more direct website login. I found the process of having to start designing an item to log into my account a bit cumbersome. A straightforward "Login" button on the homepage would be a great quality-of-life improvement (unless I completely missed it!).
However, these are minor points in an otherwise fantastic experience. I am already planning my next purchase and can wholeheartedly recommend their service.
Eng:
I came across iTailor after extensive online research.
At first, I was hesitant about the success of a custom suit made entirely online, but I have to say I changed my mind and the experience was fantastic.
I ordered a three-piece suit. The company was always available to answer any questions I had, and they even made alterations that weren't available through the online customization service.
I had a problem with the jacket, and they remade it and sent it back to me without any issues.
I will never buy ready-to-wear suits again, but only from them.
As a constructive criticism, I would say they should slightly improve the fabric descriptions and perhaps add more distinctive features, such as more distinctive lapels.
I will continue to follow them.
Ita:
Sono arrivato a iTailor dopo svariate ricerche online.
All'inizio ero titubante sulla buona riuscita di un abito su misura fatto tutto online, ma devo dire che mi sono ricreduto e l'esperienza è stata fantastica.
Ho ordinato un abito a tre pezzi. L'azienda è stata sempre presente a qualsiasi dubbio io gli prospettassi e inoltre hanno eseguito modifiche non previste dalla personalizzazione sul sito.
Ho avuto un problema con la giacca e loro me l'hanno rifatta e rispedita senza alcun problema.
Non acquisterò più abiti ready to wear ma solo e soltanto da loro.
Come critica costruttiva mi sento di dire che dovrebbero migliorare leggermente le descrizioni dei tessuti e magari aggiungere altre tipologie di caratteristi come per esempio dei revers più particolari.
Continuerò a seguirli.
