Excellent advice and and outstanding…
Excellent advice and and outstanding materials resulted in a wonderful and perfectly fitting shirt. The next order is under way!
About iTailor
Data updated- Website
- itailor.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 76 reviews
- Replies to negative
- 100% (2/2)
Do you own iTailor? Claim this profile for free and start replying to reviews.
Is iTailor legit?
iTailor (itailor.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Amazing customer service
Amazing customer service. Purchased so many shirts over the years that are well made, good quality materials and fit perfectly to the individual measurements of my body shape. Have now upgraded to the custom suit service having initially been nervous about the measuring process. ITailor was very helpful in getting the measurements right. Once the measurements were figured out the resulting Suit was amazing. Thank you for the wonderful service. Their follow up customer service is faultless and is a sign of a caring family business which prides itself
I have used itailor for about 5 years
I have used itailor for about 5 years. I have bought two suits and about ten shirts in all. I have always had an excellent experience. Clothes have arrived quickly and are of great quality and build. Customer service is also very good and quick. Highly recommend
I was going to cancel my order until....
I was going to cancel my order because I needed a shirt before the delivery date. iTailor was very responsive and managed to expedite my shipment without additional cost. Due to my build, it has been difficult finding dress shirts that fits my neck and chest without the sleeves being too long or the torso having too much material. The shirt I received from iTailor fits me perfectly at a very reasonable cost for it being a custom-tailored shirt. I Will be purchasing several more shirts in the future as the company already has my size numbers under my account.
I have been ordering shirts
I have been ordering shirts, jackets, and suits from iTailor since 2017. Customer service and support is excellent. Product quality, fabric and workmanship, is great. I am very pleased with finished products.
I ordered a white collar shirt
I ordered a white collar shirt, and the benefit is to get a shirt to fit. I can provide measurements that will take into account a larger belly and larger shoulders than average. The company triple checked my measurements and made sure the shirt would fit correctly. I am very happy with the outcome.
EXCELLENT EXPERIENCE
*REPOST* From the ease of placing my order it was a good experience. The website is five star when it comes to ease-of-use! Loved it! Order was placed with minimal to know effort. A+ Any delay/glitch in my BEAUTIFUL jacket being delivered was here locally- & that was only 24-hrs. thankfully. iTailor is absolutely wonderful when it comes to immediate & consistent communications. Confirmation of order through completion of delivery; albeit out of the country- was outstanding. Customer service rarely given or received these days. HIGHLY RECOMMEND. The epitome of awesome- quality tailoring customer satisfaction/service- & professionalism. I am so pleased! THANK YOU!
Great Tailoring Business
This is the third time I ordered from this business so far, and they have not disappointed me so far. I have ordered 3 suits and 3 shirts, and they are all of amazing quality and fit great. It’s also important to mention that they have a great customer service as well. They reply within 12-24h of your email, and always provide constructive advice and assistance. I’ll definitely be back for more!
EXCELLENCE THROUGHOUT
From the ease of placing my order it was a good experience. The website is five star when it comes to ease-of-use! Loved it! Order was placed with minimal to know effort. A+ Any delay/glitch in my BEAUTIFUL jacket being delivered was here locally- & that was only 24-hrs. thankfully. iTailor is absolutely wonderful when it comes to immediate & consistent communications. Confirmation of order through completion of delivery; albeit out of the country- was outstanding. Customer service rarely given or received these days. HIGHLY RECOMMEND. The epitome of awesome- quality tailoring customer satisfaction/service- & professionalism. I am so pleased! THANK YOU!
Got two amazing shirts to start
Got two amazing shirts to start, absolutely wowed with the results. They were super helpful in terms of the sizing, and they fit better than any shirt I've ever owned!
i brought a suite for nearly £300
i brought a suite for nearly £300 - the material was like toilet tissue - i was soo disgussed with it - i threw in the bin. NOTE: After speaking with Bob he sorted my problem out - customer service is first class and recommended.
Reply from iTailor2025-11-20
Updated: Dear Sir, Very Nice to talk to you on the phone, and thank you so much for giving us a chance to make you happy sir. Thank you sir Dear Respected Sir, My name is Bob Co-Owner of iTailor. I am very sorry to hear about your experience. I have send you an whatsapp msg to ask for a good time to call you and offer you a great solutions to make you happy sir. We are a honest family business for 54 years and making you happy is very important for us. Thank you so much sir Bob
I had a size issue with the slacks
I had a size issue with the slacks. You resolved it satisfactorily.
Great Suit and Great Customer Care!!
First off, great suit!! Fits just right and looks sharp. However, we had a hang up the first time it shipped with U.S. Customs. I reached out to let them know I needed it for a wedding and the expedited the return shipping. Came in plenty of time. They couldn't control U.S. Customs but took care of the problem with excellence and skill. iTaylor is GREAT! I will use them again and so should you.
iTailor's excellent customer service
iTailor just replaced a pair of shoes I bought from them that did not fit right, without being asked to. This is the second time they have replaced clothing for me after being sent a picture to show it didnt fit quite right. I cant say enough good things about them, if you are not happy with your purchase do make sure you let them know, they are very honest but are sometimes let down by their delivery company, so do contact them if you have any problems with an order.
Brilliant service
Brilliant service. Top quality shirt every time
ITaikor did an amazing job on my suit
ITaikor did an amazing job on my suit. Fit is perfect, didn’t have to change a thing. Also the quick ship was here sooner than expected. I will not be shopping retail no longer. Definitely recommend.
I got fitted suit jacket
I got fitted suit jacket ! It is amazing and fits well, I feel like a boss with it , lol
Great customer service!
I was hesitant on ordering a suit online b/c you couldn't try it on. But after reading all the reviews, I went ahead and wanted to try out iTailor b/c of the good reviews. Ordering online was easy with the selections they had, and the customizations was great. I double checked all my measurements, because I didn't want to have an issue with that. The only thing you have to be aware of is that there are 2 options they give you on fit, regular or European slim fit - they don't make it clear that they will add a few more inches to the regular fit to make it comfortable. When I received my suit, the jacket was too loose for my liking. When I emailed Ning at customer service, they explained the size difference and was able to get me the correct fit that I wanted. Now the suit is a perfect fit. Make sure to go w/ the European slim fit, if you don't want a loose suit. Now that I have my size confirmed, iTailor will be my go-to site for new suits. Thank you Ning for a great customer service.
Great short, low price
I have been making my shirt with Itailor since 10 years now. Great quality, Great customer service I recommend.
Refund Received After Poor ‘Gold Trunk Show’ Experience
Final update: I can confirm that iTailor Gold has now processed a full refund, which I appreciate. Their co-owner, Bob, contacted me directly, apologised, and offered a refund or a remake of all garments. I’ve chosen to decline the remake, as I no longer have confidence in their fitting or cutting process. If a suit measured in person could be this far off, repeating the process remotely would make little sense. I also offered to return the garments, though the company chose not to arrange a return shipment. I want to acknowledge the prompt refund and polite communication at this stage — they did handle the resolution professionally once my complaint was raised. However, the overall experience was not the “Gold” or premium bespoke service that was advertised, and certainly not worth the £1,000 price tag. I’ll leave my original comments visible because they accurately reflect what I received and how the situation unfolded. I appreciate the eventual resolution, but this was overall a disappointing experience. ----------------------------------------------------------- I placed an order for £1,000 for iTailor Gold’s “Gold Trunk Show” bespoke suit, measured by their representative in London. I received it today via courier, and what arrived is unbelievably bad. Here’s what’s wrong: Jacket - Measurements are wildly inaccurate — shoulders too broad, back too long, sleeves wrongly pitched, and deep creases across back and shoulders. - Despite my clear request for a light, soft (Armani-style) construction, the shoulders are heavily padded. - Chest structure is collapsing, lapels bow outward, and the collar lifts from the neck — no proper canvas. - Armholes are cut too low, restricting movement and distorting the shoulder line. Waistcoat - The button line twists outward — a basic sign of incorrect balance and pattern drafting. - Side seams don’t match, creating a pull in the front and limpness in the back. - Armholes are too low, causing bunching under the arms. - Too short — doesn’t meet the waistband — so buttons are straining and warping the front. Trousers - Cuffs were omitted entirely, despite being an agreed customisation. - The hem is crudely finished, with zero drape or shape. On top of all this, several customisations I explicitly requested were ignored — cuffs, softer construction, stylistic details. It’s as if they never bothered to check. This isn’t a matter of “just needs tweaking.” These are fundamental measurement and construction failures. At this price point — under the “Gold” branding — this amounts to false advertising and breach of contract. I have already raised a formal complaint demanding a remake or full refund. If that fails, I will proceed with a Section 75 claim with my credit card provider and escalate via Trading Standards. I will also be publishing this review widely to warn others. Avoid iTailor Gold unless you want to risk being sold a product of no real quality or craftsmanship. ----- Update: After posting this review, I was contacted via email by a co-owner (“Bob”) offering a remake of all garments. He asked to speak by phone, but I requested that all communication remain in writing so there is a clear record of what’s agreed. If the suit could go so wrong after being measured in person, there is no realistic chance that sending my own measurements would fix anything — in fact, it would only give them the opportunity to blame me if the remake was wrong again. This entire experience is absolutely not the “Gold” or premium service that was advertised. At best, it resembles their lower-cost online service, but at a vastly inflated price. I have requested a full refund and asked for a written return procedure. At this point, several red flags are clear: avoidance of written communication, vague promises and no defined refund process. I will update this review once the company provides a concrete resolution — but as it stands, the experience has been stressful, disappointing, and nowhere near worth £1,000.
Reply from iTailor2025-10-16
Updated Dear Respected sir, a full refund have been send to you and we standby to work with you to get you a new suit, look forward to hear from you a schedule a time to talk to you sir Thank you so much Bob Dear Sir David, My name is Bob Co-Owner of iTailor, I am so sorry to hear about your experience. I just send you a email requesting to call you immediately. We are a honest family run business and making you happy is very important for us. We look forward to talk to you shortly and make sure you are satisfy with you order sir. Thank you so much Bob wa.me/15109315801 my whatsapp