iTrustCapital is an award-winning fintech software platform for digital assets. The company provides 24/7 access to dozens of cryptocurrencies and physical precious metals through Premium Custody Accounts for everyday investing, self-directed Tax-Advantaged Crypto IRAs for long-term retirement savings, and Treasury Accounts for businesses, trusts, non-profits, and other entities. Leveraging a highly secure closed-loop system, third-party US banks, custodians, and institutional storage providers to secure client assets, iTrustCapital delivers greater asset security and flexibility for retail and institutional clients alike.
Written by the business, not verified by us.iTrustCapital (itrustcapital.com) has a 5.0 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
I like itrusts personalized communication and being able to talk directlty to there knowledgable reps.
Thank you for the positive feedback, Shane! Feel free to reach out with additional questions.
I was having an issue starting my account. Andrew reached out and was able to professionally guide me through each step, over coming any and all issues I had. Thanks for your patience and professionalism Andrew.
Thank you, Dan! We're glad Andrew was able to resolve your issues, Feel free to reach out to us with additional questions.
A little bland at first but the conversation ended well.
Thank you, Eric!
My experience with iTrustCapital was great. Chris Lee was extremely helpful. In addition he was professional, knowledgable, kind, polite, and patient. As a Senior Citizen, I greatly appreciate the company for making the above mentioned qualities and attributes as variables in the employee selection process.
Thank you, Joyce! We're happy to know Chris was able to assist you. Please feel free to reach out to us with additional questions.
Between Rafael and Lidnsey they made this process very easy and delight to talk too. Very prompt with getting everything handled for me
Thank you, Joshua! We're glad Rafael and Lindsey were able to assist you. Feel free to reach out to us with additional questions.
Not what I expected. Very smooth process for funding accounts. VERY slow processes for withdrawals with poor communication. I don’t recommend unless you plan to deposit and hold forever. Also, no capability to download CSV files for record keeping.
Hi Michael, Thanks for your feedback and for being a part of our platform. The 30-day hold is a security measure designed to safeguard assets and mitigate fraud and identity theft. Once the 30-days have passed, you can withdraw your funds. We're happy to help. As for being able to generate a CSV export for recordkeeping, it is available in the 'History' section within your PCA Account.
Rafael was great! Super helpful! Knowledgeable on how to quickly fix a couple of issues I had with my account and a referral. Everyone I’ve spoken to iTrustCapital has been amazing! Very great group of people! Impressed with the company so far!
Thank you, Eva! We're glad Rafael helped resolve your issues. We appreciate your kind words. Feel free to reach out to us with any additional questions.
It was a pleasure working with Raphael to process transactions for my father. His friendly and positive attitude made a huge difference and I was grateful for his thoroughness in answering my questions. We are most appreciative!
Thank you, May! It's good to know Rafael was able provide friendly assistance in processing transactions for your father. Feel free to reach out to us with any additional questions.
In my journey to capitalize on my IRA, iTrust Capital was presented to me, but I was highly skeptical. Within moments of opening my account, I was immediately greeted by Trent and Jonathan eager to help me with the transfer of my funds from my previous custodian to them opening up an opportunity to significantly increase my holdings oppose to my previous custodian. Thank you both so much for your help and time you took to answer all my questions. I am thinking of starting a PCA too with this excellent service.!
Thank you! We're glad to hear that Trent and Jonathan helped turn your initial skepticism into confidence by providing knowledgeable help throughout your transfer. Feel free to reach out to us with any additional questions.
Ayrton, was extremely helpful with going over how to process a roth rollover.
Thank you, Mila! We're glad Ayrton was able to assist with the rollover. Feel free to reach out to us with additional questions.
Customer Service, Romeo was great to work with. He listened, and walked me through the correct process for the solution.
Thank you, Ren! We're glad Romeo was able to walk you through the process. Feel free to reach out to us with additional questions.
Jett was patient and thorough with explaining the transfer process to me. He made it super easy. Would 100% choose to work with him again. Thank you!
Thank you, Lisa! We're glad Jett was able to explain the transfer process. Feel free to reach out to us with additional questions.
Following up with my transaction and making sure I did it right
Thank you for the positive feedback Michele! Feel free to reach out to us with additional questions.
Great customer service and the service provided is excellent.
Thank you for the kind words. Feel free to reach out to us with additional questions.
The customer service representative was kind, patient with all of our questions and extremely knowledgeable.
Thank you, Billy! We're happy to know you had a good experience with our team. Feel free to reach out to us with additional questions.
I have contacted the company several times for a Roth IRA conversion. Everyone I have dealt with so far has been very nice and professional. I spoke to rafael today. He was very nice and helped me get the last item settled.
Thank you, Craig! We're glad Rafael was able to assist with your conversion. Feel free to reach out to us with additional questions.
Romeo was a big help in navigating the transfer process for transferring my funds into iTrust Capital. Thank you.
Thank you, Bill! It's good to know Romeo was able to help you navigate the transfer. Feel free to reach out to us with additional questions.
Romeo Delavictoria was very thorough and professional taking what time was needed to answer all of my questions. I would highly recommend iTrustCaptial to everyone.
Thank you, Travis! We're glad Romeo was able to address your questions. We appreciate your recommendation.
Easy to follow directions on a complex matter. Your rep Romeo was thorough and professional to deal with. Cathy
Thank you, Cathy! We're glad Romeo was able thorough in helping you. Feel free to reach out to us with any additional questions.
This is one of the best companies I ever dealt with. Every single person is so helpful and courteous. I highly recommend them.
Thank you! We're glad you've had such a good experience with us. Feel free to reach out to us with additional questions.
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