James Allen Rings (jamesallen.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 71% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 101 of them were added in the last 12 months. Last updated 2026-08-10.
Exceeded my exceptions from the packaging which I adore to the craftsmanship of my earrings. Tracking and delivery was seamless- 10/10 experience.
Hi Naomi! Thank you so much for you rave review. We are so happy to hear that you love your new earrings and had a great experience with us! We can't wait to help you with finding your next gorgeous piece of jewelry in the future.
I ordered an engagement ring followed by two wedding bands from this company. Unfortunately, my experience with the men’s wedding band was extremely disappointing. The ring arrived too small despite being ordered as a size 8.5. I took it to an independent jeweler to confirm sizing, and it measured 18.3 mm in diameter, whereas a true size 8.5 should be 18.53 mm. This confirmed a manufacturing defect, not a sizing error on my end. When I contacted customer service, I was met with attitude rather than support. Instead of acknowledging the defect, I was told I would need to pay an additional $250 to replace the ring because the price of gold had increased since my original purchase. Being asked to pay more to correct a manufacturing error is unacceptable, especially after spending significant money on multiple pieces. Poor quality control combined with dismissive customer service has left me very dissatisfied, and I would not recommend this company based on my experience.
Hi James! Thank you for bringing this to our attention—we definitely want to make this right for you. We’ve reached out to request your order details so we can look into this further. It’s possible we may only need to have the ring sent in for inspection rather than proceeding with an exchange. Once we have your order information, we’ll be able to determine the best solution for you.
Wedding band that I ordered is exactly what i wanted. It is beautiful and the packing was amazing. Definitely recommend and will be ordering more soon.
Thank you for your kind review! We’re thrilled your wedding band turned out exactly as you hoped and that you enjoyed the packaging. We appreciate your recommendation and look forward to assisting you with future orders!
I cancelled my order prior to shipping. A customer service rep even reached out to confirm this. Then I got a notification saying the order was in transit. I called in again and they told me to refuse delivery, so I did. Here we are a month later and they refuse to process my cancellation. I'm being told that the ring I ordered, needs to be inspected in order to process my refund. IT WAS NEVER IN MY POSESSION.
Hi Steve! Thank you for bringing this our attention. We apologize for the delay and the frustration that this has caused. We see that upper management has stepped in and reached out to the team to assist with processing your refund as soon as possible.
My rating is based on excellent customer service and and a process to protect consumers making online purchase decisions for high price purchases by reducing risk. I have dealt with another very similar company in the past who delivered a very flawed piece of jewelry and who soured my desire to buy anything valuable online. I decided to try one more time, this time with James Allen. I was not disappointed. One of the pieces was going to be delivered after Christmas but after contacting customer service James Allen made sure that both ensembles arrived days before Christmas so that my wife would receive both on Christmas Day. Also, it was very noticeable that James Allen took care of presentation and delivered quality. I was much more impressed with their delivery and process compared with the previous online retailer. The piece I ordered from the previous online retailer was nowhere close to the photo that depicted the piece of jewelry on their web site whereas the James Allen earrings were exactly like the ones depicted on their web site and are stunning. The stones are brilliant and outstanding in their clarity and color. My wife loves them. The ring was also beautiful. The stone in the center of the ring was not quite the same as the picture, it was a little darker than I expected and less transparent but having done my homework I know that it is more difficult to get the a stone of that size with the same color and transparency. Even so, when I asked about that, customer service listened and I told them that if my wife liked the ring then I would be happy to keep it. My wife loved the ring and I love seeing it on her finger every day. Customer Service is everything and quality of product as well of course. I am very pleased with the service and the products and I would certainly purchase from James Allen again without hesitation. Why go anywhere else after all the searching I did before selecting them and finding that my searching paid off. (I evaluated 5 jewelers before selecting James Allen).
Hi John! Thank you for taking the time to share your experience! We are thrilled that you trusted us for these special gifts for your wife. We appreciate your kind words and look forward to helping you find more treasures in the future.
Ring was delivered exactly on time, in perfect condition, could not ask for a better service. Very thankful for James Allen
Hi Zach! Thank you so much for the wonderful review! We’re thrilled to hear that your ring arrived right on time and was everything that you hoped! Providing reliable service and a great experience is always our goal, and we truly appreciate your kind words and support.
Customer service team is outstanding. Delivery was made earlier than anticipated.
Hi Larry! We’re so glad to hear that our customer service team made a great impression and that your order arrived in plenty of time. We truly appreciate your support and look forward to assisting you again in the future.
Quick reliable service. Product as expected.
Thank you so much for your rave review! We are thrilled that you had a great experience with us and we can't wait to wow you again for your next special purchase!
The quality of the jewelry is awesome and the presentation oh the box was beautiful because the earrings were a Christmas present! I did have to explain to her that I was not getting down on one knee lol but I will be reaching out for an engagement ring next!
Hi David! Thank you for your kind words! We’re thrilled to hear you loved your order—especially that it made for a special Christmas gift. We’ll be ready when you are for that engagement ring, and we look forward to helping you with the next exciting step!
I’ve been shopping for a wedding ring for years and finally found, I thought, a great ring. Unfortunately it didn’t work out. It was listed as a 3mm ring (the diamond helix ring) but is 1.5 mm at best. I have returned it. That said, I love the design and wish they had one that is actually 2.5-3mm wide.
Hello! We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. We’ve reached out to you privately to gather a bit more information so we can review your order and explore options that may better meet your expectations.
Thank you so much for the 5-star review! We truly appreciate your kind words and are glad to hear you had a great experience. It was a pleasure working with you, and we look forward to assisting you again in the future.
I appreciate the customer service and the ease of doing business with James Allen. It was a wonderful and pleasant experience.
Hi Ruben! Thank you so much for your kind words. We are so happy to hear that our team provided you with excellent service. We look forward to assisting you again in the future.
I bought my fiance's engagement ring here. It was beautiful. When I received it they gave me a 25% off code to use for our wedding bands. When I tried to use it they said they were not going to honor the code. I spoke to a manager and he didn't care. I still bought my fiance's wedding band here,but I will buy mine elsewhere. They lost someone who would have been a lifelong customer.
Hi James! Thank you so much for bringing this to our attention. We’ve reached out directly to request a bit more information about your order so we can look into this further and see how we can help. We’re truly sorry to hear about your experience and appreciate the opportunity to make things right. We look forward to hearing from you soon.
Easy to order and always arrives beautifully packaged
Hi Patricia! Thank you so much for your rave review. We are thrilled to hear that you love each of your orders. We look forward to helping you find your next treasure again very soon!
The ring was above what I was expecting, and my fiancé really loves it. The price was good, and the way the ring came is original. I don't regret my choice of buying online.
Hi Benjamin! Thank you for your kind words! We are thrilled that you are happy with the ring that you chose and that your fiancée is happy! Congratulations and we can't wait to help you both finds the perfect wedding bands very soon!
I’m very happy with the sales person that I dealt with and the quality of the product, but shipping and the people in your company that I dealt with during that process were horrific. I would seriously consider not buying from your company again just because of that.
Thank you for taking the time to share your experience with us. We’re thrilled to hear you had a great ordering experience and love your selection. We’ll be reaching out to you directly to better understand what occurred during shipping and the support you received. Your feedback is truly appreciated and helps us continue to improve.
Wonderful pearls. My other half is very pleased, very happy. Job well done.
Hi Eric! Thank you so much for the rave review! We are so happy that the pearls were a hit. We can't wait to help you find more special gifts in the future.
The bracket was beautiful, the boxes it came with are excellent, including the documents is helpful.
Hi Ed! Thank you for your kind words! We are so happy that you loved the bracelet that you chose, as well as the presentation. We look forward to helping you with another special gift in the future.
Hi David! Thank you so much for the 5 star review! We are so happy to hear that you had a great experience with our team. We can't wait to help you again for more treasures in the future.
Options! Options! Options! I love how James Allen has options for everything they provide. You can find anything in your budget and feel like you're receiving the best deal. No secrets. James Allen is the only jewelry place to shop as far as I'm concerned. (Been a customer twice)
Hi Bradley! Thank you for trusting us once again for a special gift. We truly appreciate your kind words and rave review. We can't wait to assist you again for another sparkly treasure.
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