James Allen Rings (jamesallen.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 71% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 101 of them were added in the last 12 months. Last updated 2026-08-10.
I love this ring! Great quality and great price!
Thank you so much for your 5 star review! We are so happy that you love your ring and we can't wait to wow you again with your next order with us.
This is my second major purchase from James Allen and they did not disappoint. First class from purchase to delivery. I’ll continue to buy from them.
Hi Jason! Thank you so much for your rave review! We are so happy to have helped you with another special occasion. We look forward to helping you again very soon!
Amazing quality, excellent presentation, no complaints or issues. Will buy from here again.
Hi Joshua! Thank you for the rave review! We are thrilled that you had an amazing experience from start to finish. We can't wait to help you again in the future!
Used Kay's Jewelers to assist, got the perfect engagement ring! James Allen site kept me notified on the process and location of the ring.
Hi Juan! Thank you so much for taking the time to share your experience! We are so happy that you love the ring that you chose and we can't wait to assist you again in the future.
Garbage over priced crap. Terrible customer service
Hi Curtis! We apologize that this was your experience. We do see that your order is well outside of our return window, and we were unable to honor a refund. We have have had a member of our management team reach out to you to assist you further.
My bracelet broke and has been sent in for repair. There has been no communication on the repair or a time frame on when to expect it back. The bracelet was nice but fragile. It would be nice to hear about the process and what is being done. This should be a 1 star until I get the bracelet back.
Hi David! Thank you for sharing your experience with us. We apologize that there was a delay in communication. We see that the service team is working to have an update for you very soon. Please reach out to our customer service team if you have any other questions!
I purchased a ring with the help of someone who provided great customer service. The ring is beautiful and is as described on the website. Shipping was fast. Pricing comparable to elsewhere. Would purchase from James Allen again.
Hi Minerva! Thank you so much for your kind words! We are thrilled that you love your new ring and the service that we provided. We look forward to assisting you with your next treasure hunt!
Wonderful online experience. I had a problem with an order being too small. I was able to return it free with UPS and I had the replacement inside a week.
Thank you so much for sharing your experience! We are so happy to have helped you with your order. We look forward to providing you with more 5 star service in the future.
Great experience with James Allen. I want to specifically recognize Amanda R., who was incredibly helpful in guiding me through choosing the perfect ring, and Amy, who went above and beyond to expedite shipping under special circumstances. Thanks to her help, I was able to stay on track and execute my proposal plan exactly as hoped. Outstanding customer service from start to finish.
Hi Ian! Thank you so much for your kind words and feedback. We are thrilled that our team was able to provide excellent service for such a special occasion! We look forward to having you back for you wedding bands in the future.
Hi Justin! Thank you so much for your rave review! We are thrilled that you are happy with your order. Can't wait to see you back again, so we can wow you once again!
All James Allen jewelry I have received is made so very well and just beautiful. So unique and that's what a girl wants. Not the same old boring cookie cutter pieces. I love their jewelry. Customer service is A+++ exemplary.
Hi Sal! Thank you so much for your rave review! We are so excited to hear that you had a great experience with us and can't wait to help you with your next special purchase.
Hi Chris! Thank you so much for the rave review! We are thrilled that she loves her new treasure. We can't wait to help you with your next sparkly gift.
They make it easy. They give good information online and seriously have the most beautiful rings without brick and mortar prices. My fiancée can’t stop looking and showing off her ring.
Hi Andre! Thank you so much for the kind words! We’re thrilled to hear you had a great experience and that your fiancée loves her ring—it truly means the world to us.
A wonderful company to work with. Top tier service and knowledge! Top quality jewellery. I have used them a couple of times now and they're always my go to for any fine jewelry requirements! Literally couldn't recommend them enough!
Hi Casey! Thank you so much for your kind words and recommendation. We are so happy that you have had a great experience each time you have shopped with us. We can't wait to help you with your next sparkly purchase.
A pretty but tiny circle ring. The ring is so much more petite than I looked online.
Hi Sara! Thank you for taking the times to share your feedback. This ring is a very delicate style, but it can be difficult to determine when seeing it on a larger screen. If you need any further assistance, please reach out to our customer service team and we will be happy to help!
Item is top notch. Customer service is excellent. I had some issue with international shipping, and they've taken care that for me just in time. My wife and I are so happy with the purchase and the entire experience.
Thank you so much for your rave review! We are thrilled to hear that your order exceeded your expectations. We look forward to assisting you with your next sparkling purchase in the future.
Beware of James Allen, two diamonds fell out after two months, we sent it back for repairs. They did repair it but within the first week two more diamonds fell out. They will only fix it once. They did warn us they would only replace diamonds once. They may have some rings that will last but anything with multiple small diamonds, I’d just stay clear of. Awful craftsmanship.
Hi Austin! Thank you for bringing this to our attention. We apologize that this was your experience. We want you to have a ring that you can wear with confidence! One of our service team members will reach out to help you directly.
I needed a 1 carat wedding band for my wife to be, but was short on time. A jeweler has to make the ring after you order it and it takes a few weeks. I communicated that I needed it rushed and they went out of their way to make it happen for me. The price was great, the quality was great and the customer service was excellent and personal. 100% recommend James Allen for your jewelry purchases.
Hi Donnie! Thank you for your kind words and recommendation! We are thrilled to have been able to assist you for such an important purchase. We look forward to helping you with more important milestones in the future.
Jame’s Allen’s customer service was very helpful and efficient, and made the process of exchanging my fiancé’s ring for the size and model he preferred. The ring is beautiful an my fiancé absolutely loves it.
Hi Anna! Thank you so much for your kind words! We are thrilled to hear that our team helped you and your fiancé find the perfect ring. We can't wait to help you celebrate your next special milestone.
Terrible experience, it's been a month I still not have my ring, it was an anniversary gift but now probably becoming a Christmas gift, their customer service was awful, they just brushed you off and won't even care to respond your email, beware everyone!
Hello! Thank you for bringing this our attention. We have reached out to you separately for further information for you order, so we are able to assist you. We look forward to hearing from you soon!
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