Our Story JardinVue was founded on a simple truth: true elegance is felt, not just seen. In a world of fleeting trends, we create dresses that celebrate timeless style. We design for the modern woman who finds romance in the everyday. Our collection—from artful florals to minimalist solids—is made to be a versatile canvas for your life. And with new styles introduced weekly, your journey from dates to celebrations is continuously inspired by fresh, elegant designs.
Written by the business, not verified by us.
Is Jardinvue legit?
Jardinvue (jardinvue.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 38% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently express satisfaction with the elegance, high-quality materials, and beautiful designs of the clothing received, noting lovely compliments. Many people are pleased with how the pieces feel and fit, describing the designs as effortlessly chic and polished.
However, some customers also noted several significant issues, particularly concerning misleading product appearances and discrepancies in sizing. A small portion of people felt strongly about difficulties during the refund process, mentioning negotiations for partial returns or refusal of refunds. Other reviewers mentioned product defects, such as poor stitching, insufficient fabric, or items arriving damaged.
Auto-generated from all reviews of this business. For reference only.
I ordered a dress but I wanted to return it because of a size problem. I decided to order another dress and I ask JardinVue to let me return the dress that I already have so that I can order the other one.
JardinVue decided to send me the other dress for free 🥹
The two dresses are absolutely stunning and I am very grateful for that.
Thank you JardinVue, Best Shop ❤️!
Reply from Jardinvue2026-06-30
Hi Rebecca
, thank you very much for your support. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to our next meeting. Have a nice day!
UPDATE:
I am updating my review to reflect the final outcome.
I ordered this dress according to the published size guide, but the item I received was dramatically oversized and unwearable. This was not a case of changing my mind—the garment simply did not match the sizing information provided on the website.
When I contacted customer service, I was initially told the item was “Final Sale” and could not be returned. I was then offered a series of increasing partial refunds (15%, 40%, 55%, 80%, and 90%) if I kept the dress, along with a discount coupon for a future purchase. I was also told I could return the item for a full refund, but only if I paid the return shipping costs myself, which were almost €18 for a dress that cost around €32.
To their credit, customer service was always responsive and replied quickly. However, the process felt more like an auction negotiation than a customer service resolution. Customers should not have to negotiate multiple times to receive a fair outcome when an item does not match the description on the website.
After extensive back-and-forth communication, the company ultimately issued a full refund, which I have now received.
I appreciate that the matter was eventually resolved, but the amount of persistence required to get there was disappointing. My advice to future customers is to save screenshots of product pages, size guides, and all correspondence.
Although I received my refund in the end, based on this experience I would not order from this retailer again.
Reply from Jardinvue2026-06-30
We are sorry to hear that the dress did not fit as expected and that your experience has been disappointing.
We understand your concern, especially if the measurements of the received item appear to differ from the sizing information provided on our website. This is certainly something we take seriously, as we want our size guides to be as accurate as possible.
Please also kindly share us with your order number here. Our team is committed to working with you to reach a fair resolution, and we will continue assisting you until the matter is resolved.
We also appreciate your feedback regarding our product information, as it helps us review and improve our listings where necessary.
Thank you for bringing this to our attention.
the dress arrived on time and looked absolutely beautiful for my graduation ceremony. I received many compliments and was very happy with how it looked overall.
The only issue was the fit on the sides. The dress was a bit oddly cut and felt too loose around that area, even though I ordered my usual size.
I also noticed that some of the glitter stones kept falling off throughout the day. In addition, the fabric at the bottom was not properly sewn in place and kept coming loose. Because of these issues, I would say the quality was only okay and could definitely be improved.
Other than that, the dress was lovely, and I really enjoyed wearing it.
Reply from Jardinvue2026-06-24
Hi Amani Minawi,
Thank you for your praise of our website. It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Welcome to our website next time. Have a nice day!
Hi Khadija Ahmi,
We are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
I wouldn't recommend buying from this website because I bought an Trousers and shirt and it doesn't look anything like the photo on the site
Reply from Jardinvue2026-06-15
Hi dear, Thank you for your feedback.
We're sorry to hear that you are not satisfied with our products.
Our dresses are designed as affordable fashion pieces for special occasions, and we’re sorry the fabric did not meet your expectations.
Our support team has reached out to assist with a resolution.
Also you can contact directly us by email: [email protected] or INS.
The dress is stunning, I got a lot of compliments 🥰 10/10
Reply from Jardinvue2026-06-05
Hi Andra Nathalya Szanto,
Thanks so much for your feedback and kind review!
It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
This brand is genuinely a total scam. The rest of the reviews are written by the brand owners because the quality is literally unwashed transparent trash. I literally am so embarrassed that I got this item and they don’t even answer their emails.
Reply from Jardinvue2026-06-03
Hello,
We are sorry to read your comments.
We take customer feedback seriously and would like to investigate the concerns you have raised. However, we have been unable to identify any order connected to this review.
We respectfully disagree with the statement that customer reviews are written by our team. We welcome both positive and negative feedback and work directly with customers to resolve issues whenever possible.
Please contact us at [[email protected]] with your order number or the email address used for the purchase so that we can verify your order and assist you appropriately.
We remain available to help.
JardinVue Customer Support Team
The dress look so cheap … I think it’s a scam because it is not like the picture. Don’t order
Reply from Jardinvue2026-06-03
Hello,
We are very sorry to hear about your experience.
However, we have been unable to locate an order associated with this review based on the information provided. We would genuinely like the opportunity to investigate the issue and assist you.
Could you please contact us at [[email protected]] or our IG )with your order number, the email address used for the purchase, or any relevant details? Once we can identify your order, we will review the matter promptly and work toward a suitable solution.
We look forward to hearing from you.
JardinVue Customer Support Team
I ordered two dresses from this website, the same style in two different sizes. The photos looked amazing, but in hindsight they were probably AI‑generated, because what arrived looked nothing like the pictures. The quality was poor. Both sizes were far too big and on the same day the package arrived, I contacted customer service to start a return. I dealt with Sophia, who sent me several emails trying to convince me not to return the items. First, she offered me 40% back if I kept the dresses, plus a 10% discount on a future order. I explained clearly that I needed a full refund. Then she came back offering 55% back if I kept the items.
Honestly, what kind of business tries to negotiate refunds like that instead of simply accepting a return? I insisted again, and only after pushing repeatedly did I finally get the full refund I was entitled to. I take responsibility for not checking reviews beforehand, but I will never buy from this website again. I strongly discourage anyone from ordering here, the quality is bad, the photos are misleading, and the return process is made unnecessarily difficult.
Reply from Jardinvue2026-06-03
Dear Laura,
Thank you for sharing your experience.
We are sorry that the products did not meet your expectations.
While we understand your frustration, we would like to clarify that return options were provided, including a prepaid return label. After receiving your returned items, a full refund was processed. In addition, we have recently refunded the return label fee as a gesture of goodwill.
We acknowledge that our communication and return process could have been smoother, and we appreciate your feedback as it helps us improve.
Although we regret that this purchase did not work out, we are glad that the matter was ultimately resolved with a full refund.
Kind regards,
JardinVue Customer Support Team
I'm in love with my vertido exactly like in the photo! I will definitely buy many others! Thank you very much, super fast delivery! Nothing to complain about, just praise! 😍😍😍😍😍
Reply from Jardinvue2026-06-03
Hi Dayane Sampaio, thank you very much for your support. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to our next meeting. Have a nice day!
I never thought i ll ever find my perfect dress…and JardinVue just hit me with the one i got for my very best friends wedding. I m impressed. It fits me amazing, i don t have to make any adjust or nothing. Thank you from the bottom of my heart!
Reply from Jardinvue2026-06-01
Hi dear,
Thank you so much for your feedback, it really meant a lot to us!
With your encouragement, we will keep moving forward.
Looking forward to your next vist and have a nice day!
Im so in love with my dress.. gonna order again soon..
And They're really helpful with my return...
Thank you very much..
Reply from Jardinvue2026-05-29
Hello Michelle PUHAWAN
, we are glad to receive your positive comment and feedback! We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Looking forward to our next meeting. Have a nice day!
The dress that I ordered is very nice and very comfortable, the quality of the dress is also very good. And it comes in my size exactly. And it comes in a week. The team were so nice and helpful. And I will order next time and I will become ordering from this brand.
Reply from Jardinvue2026-05-22
Hi dear,
Thank you so much for your feedback, it really meant a lot to us!
With your encouragement, we will keep moving forward.
Looking forward to your next vist and have a nice day!
I got sooo many lovely comments when I wore my dress. It was honestly stunning, it’s a shame it doesn’t dry clean well the feathers are synthetic so not a good idea but I’ve already placed my next order. Quality was superb, well worth the price and delivery was decent ! Thank you so much!
Reply from Jardinvue2026-05-18
Hi Sarah, thank you for your praise of our website. It is also our aim to make our customers receive satisfactory clothes.
Your encouragement will keep us moving forward and constantly improving our service. Welcome to our website next time. Have a nice day!
Truly impressed. Amazing dress, I had a lot of compliments about it
Reply from Jardinvue2026-05-13
Hello dear, we are glad to receive your positive comment and feedback! We are also hoping that all our customers can receive clothes that they are satisfied with and fit well.
Looking forward to our next meeting. Have a nice day!
Bought a dress for a wedding and absolutely loved. One of the nicest dresses I’ve ever had and I got so many compliments. One of my favourite websites for dresses because all the styles are so unique. Delivery was quick and the quality was 10/10.
Reply from Jardinvue2026-05-12
Hi Hannah Carroll,
We are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
If I could give them 0 I would - they seem to be refusing to give me my refund after giving them tracking details of when it was returned which was 18th April - DO NOT BUY FROM THIS COMPany - absolute nightmare getting refund - offered me 50% to keep a dress I don’t want - why would I keep a dress I won’t wear - stay clear!!!!
Reply from Jardinvue2026-05-11
Hello dear, sorry to disturb you and cause you a bad experience ever. In order to provide our customers with a satisfactory service and product, we would like to resolve this matter by reaching out to you.
Please kindly provide us with your order information so that we can check and get back to you as soon as possible.
Also you can contact us by email: [email protected] or INS.
Have a lovely day!
I ordered a 2 piece white set which is a dupe for a high end brand. The quality is 10/10. And looks really flattering on body!
Reply from Jardinvue2026-05-09
Hello dear,
We are glad to receive your positive comment and feedback! We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Looking forward to our next meeting. Have a nice day!
I have had an amazing experience overall. What I ordered took 5 days. The clothes are high quality and they always reward you for making a purchase.
Reply from Jardinvue2026-05-09
Hi Genesis Concepcion, thank you for your praise of our website. It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Welcome to our website next time. Have a nice day!
I received my dress in a week . It’s gorgeous
I love The fit , the fabric and the quality . It’s high recommended
Thank you so much guys❤️
Reply from Jardinvue2026-04-28
Hi banan, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
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