Our Story JardinVue was founded on a simple truth: true elegance is felt, not just seen. In a world of fleeting trends, we create dresses that celebrate timeless style. We design for the modern woman who finds romance in the everyday. Our collection—from artful florals to minimalist solids—is made to be a versatile canvas for your life. And with new styles introduced weekly, your journey from dates to celebrations is continuously inspired by fresh, elegant designs.
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Is Jardinvue legit?
Jardinvue (jardinvue.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 38% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently express satisfaction with the elegance, high-quality materials, and beautiful designs of the clothing received, noting lovely compliments. Many people are pleased with how the pieces feel and fit, describing the designs as effortlessly chic and polished.
However, some customers also noted several significant issues, particularly concerning misleading product appearances and discrepancies in sizing. A small portion of people felt strongly about difficulties during the refund process, mentioning negotiations for partial returns or refusal of refunds. Other reviewers mentioned product defects, such as poor stitching, insufficient fabric, or items arriving damaged.
Auto-generated from all reviews of this business. For reference only.
I wish I could give this 0 stars. Absolutely appalling customer service and, frankly, this felt like a complete scam. I’m writing this as a genuine review from a university student who purchased a dress from this company. The quality was extremely poor and looked very different to the one on the website and to make matters worse, I was made to pay for the return myself all the way to Poland!
After they received the item, I was then told it had somehow been “lost,” which is completely unacceptable.
Communication was painfully slow, with replies taking ages, and the whole process dragged on unnecessarily. This made it seem like I was taking my time, when there was clear issues on their side.
When it came to the refund, they refused to return the money via the original payment method and repeatedly asked for my PayPal details instead. This is highly inappropriate—no legitimate company handles refunds like this. Refunds should always be processed back to the original payment method.
To make things worse, I was told a refund had been issued, only to then be told it had “failed,” followed by yet another request for PayPal details. It was constant back and forth with no resolution.
Overall, this experience was incredibly frustrating and unprofessional. I would strongly advise others to avoid—this felt like a pure scam.
Reply from Jardinvue2026-04-24
We’re sorry to read your feedback and would like to clarify several important points.
At present, we are unable to locate any order under the name used in this review, so we kindly ask you to contact us with your order number or the email associated with your purchase. We take all cases seriously and are always willing to investigate and resolve issues.
Regarding refunds, we always initiate refunds to the original payment method. However, in certain cases, transactions may be declined or fail due to restrictions from the issuing bank or card provider. When this happens, we offer alternative methods such as PayPal purely to ensure the customer can still receive their refund without further delay. This is a common fallback solution in international transactions.
We would also like to clarify that our support team responds to all inquiries within a standard timeframe, and we continuously work to improve both product quality and customer experience.
We strongly reject any suggestion that we would intentionally withhold refunds or mislead customers.
Please reach out to us directly so we can assist you properly.
Super! Dresses are awesome and custom service is very supportive
Thank you
Reply from Jardinvue2026-04-20
Hi Jana, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
good customer service, but the product quality could definitely be improved.
The dresses I ordered looked amazing on the website, but when they arrived, the material wasn’t quite what I expected and felt lower in quality than it appeared online. I reached out to customer service and I do appreciate that they were cooperative—they allowed me to keep the original dress (which I donated) and sent a replacement for the same price.
While I really value their responsiveness and effort to resolve the issue, the second dress was quite similar in terms of material and sizing, and the stitching could have been better.
I don’t usually leave negative reviews, but I do feel there’s a bit of a mismatch between how the dresses are presented online and how they feel in person. I was expecting slightly better quality for the price.
Overall, good customer service, but the product quality could definitely be improved.
Reply from Jardinvue2026-04-17
Hi maahira Raoofi，
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, especially after we arranged a replacement for you.
We always aim to provide products that match their descriptions, and we regret that the material and sizing did not meet your expectations in this case. Your comments have been noted and will be shared with our product team for further review and improvement.
We understand how disappointing this must have been, and our support team has already reached out to you to offer a solution. If there’s anything further we can do to assist, please don’t hesitate to contact us directly — we’re here to help.
Thank you again for your feedback.
DO NOT ORDER FROM THIS COMPANY!!!! They jerk you around to avoid FULL REFUND. I am at the end of this nightmare; I have paid way too much to send back & waisted precious time not searching for "THE DRESS". This company is not our friend and doesn't care about the customer. Defiantly a fly by night, here today, gone tomorrow. xx
Reply from Jardinvue2026-04-09
Hi Jamie Loskot,
We’re very sorry to read this and would like to better understand what happened.
At the moment, we’re unable to locate any order associated with the name provided, and the details shared in this review do not match any recent case in our system.
We always aim to handle every customer request fairly and transparently. In fact, for return requests, we provide clear instructions and, when applicable, offer return labels to support our customers.
We would genuinely appreciate the opportunity to review your case and assist you. Please feel free to contact us directly with your order number or the email used for your purchase.
Kind regards,
JardinVue Team
I purchased the V-Neck Lantern Sleeve Button Midi Dress after having my eye on it for a while, and I was extremely disappointed when it arrived. The fabric looked nothing like the photos; while it was clearly trying to imitate the advertised design, the quality and finish were nowhere near what was shown.
I contacted customer service, who offered either a 40% refund while keeping the item or a replacement. They also issued some coupons, which I had no interest in using after this experience, as my trust in the brand had already been lost. Neither option was acceptable, so I requested a full refund.
They refused and instead offered a 55% refund only if I returned the item at my own expense. Shipping from the UK to Poland, with tracking and signature, as required, was almost the same cost as the refund itself, making this option completely unreasonable.
The entire process felt misleading and frustrating from start to finish. The product does not match the images, and the return process is clearly structured in a way that discourages customers from pursuing refunds.
Very disappointing experience. I would strongly advise others to avoid.
Reply from Jardinvue2026-04-07
Hi dear,
We’re truly sorry to hear about your experience and understand how disappointing this must have felt.
What you described is not the experience we aim to provide, and we take feedback like this very seriously. We would really like the opportunity to review your case in detail and find a fair resolution for you.
At the moment, we’re unable to locate your order based on this review. Could you please reach out to us directly with your order number or the email used for your purchase? This will allow us to investigate and assist you as quickly as possible.
Our team is committed to resolving issues and supporting our customers, and we would genuinely appreciate the chance to make this right.
Kind regards,
JardinVue Team
I love the quality, it’s so Nice and comfy, class and chic ❤️❤️❤️
Reply from Jardinvue2026-03-31
Hi najla ltaief, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes.
Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
So happy with the product quality and the fit. I’m a tall girl and couldn’t believe a dress could actually be long for me. I’m so satisfied with my purchase. Waiting to make my next 💕
Reply from Jardinvue2026-03-30
Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
I really like the dress and the quality was amazing 😻
As the customer service was excellent, i had a small problem and they help very quickly ♥️♥️
I will definitely order again 😍😍😍
Reply from Jardinvue2026-03-17
Hi there, we're glad to receive the feedback from you! Your encouragement will keep us moving forward and constantly improving our service.We're always ready to help every customer and provide better service as much as we could.
Looking forward to your next visiting and have a lovely day! 😊
Terrible experience. I ordered a dress and when it arrived it was much smaller than the size chart indicated. Considering the item was not as described and they do not have the sizing available to fit me properly I should be entitled to return the item at no cost for a refund. I have been emailing back and forth with them for several days now and they are very difficult to deal with, ignoring consumer laws. They refuse to pay return shipping and are only offering a small partial refund. I have reported the issue with PayPal so hopefully I am able to have my money returned for their faulty item.
Reply from Jardinvue2026-03-13
Hello Lizzy,
We’re sorry to hear that the item did not meet your expectations.
To clarify the situation for transparency: after you informed us that the original dress (size L) did not fit as expected, we arranged and shipped a replacement in size XL free of charge, with no return required for the first item.
After the replacement arrived, you let us know that the larger size still wasn’t suitable. While our policy normally considers the matter resolved once a replacement has been issued, we still tried to offer additional solutions to help resolve the situation.
These included:
• a 40% refund without requiring any return, allowing you to keep the items
• or a full refund once the items are returned to our warehouse
We understand that international returns can sometimes be inconvenient, but we remain happy to proceed with the full refund once the items are returned, and our support team is still available to assist with the process.
We truly appreciate your feedback and remain committed to resolving this matter fairly.
0 Stars !!!
Such a bad experience, sizing of the dresses are awful, not great quality either & loose threads. They managed to send me the dress within a week but I am not able to send it back as they said (shipping is too expensive) so I have to keep it and miss out on my refund. Customer service have not been helpful either, DO NOT RECOMMEND
Reply from Jardinvue2026-03-16
Hi Celyn,
We’re sorry to hear that your experience did not meet your expectations.
To clarify the situation for transparency, when you contacted us regarding the sizing and quality concerns, our support team tried to offer a solution as quickly as possible.
Because international returns from your region can sometimes be very costly, we offered a 75% refund without requiring the item to be returned, so that you would not need to pay expensive shipping fees. This option was provided specifically to help save you time and additional costs.
We understand that sizing preferences can vary from person to person, and we truly appreciate your feedback as it helps us continue improving our products and size guidance.
Our team is still happy to assist further if needed, and we remain committed to resolving customer concerns fairly
I ordered a dress. And the quality was very cheap and bad. I tried to return it. There was no return label. I had to email first. They gave me options for part of the money back or you can choose something else. I didn't want to. i wanted my money back. Then I had to pay for my own return label and make it bymyself. After I returned it and it arrived. I still didn't receive my money back. There are a lot of emails been send, but still no money back. I'm still waiting...
Reply from Jardinvue2026-03-12
Hi Mena Hamjar,
We sincerely apologize for the delay you experienced.
The return was received and the full refund has now been processed.
Thank you for your patience while we resolved this issue.
Lovely dress, just as pictured , only negative was that shopping time took one month for item to arrive to Florida.
Reply from Jardinvue2026-03-12
Thank you for your understanding and for giving us the opportunity to assist you.
We're grateful for your patience and are glad we could help resolve the issue.
Your feedback helps us improve. 😊
I am extremely satisfied with the products and the quality in relation to the price. The size matches the measurements listed on the website. I order from the site frequently and I am very satisfied. 😊❤️
Reply from Jardinvue2026-03-12
Hi Ivona Brekalo, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
The dress was lovely and the package arrived within 7 days!
Reply from Jardinvue2026-03-04
Hi Georg Xantz, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
DO NOT ORDER. Terrible quality for the extortionate price.
When you need to return the item you have to message or email and then they bargain with what % to refund you. Or if you return the item you get full refund which I opted for. After paying for postage, the postal address is not valid. I have not received a refund and it has been 2 months.
Reply from Jardinvue2026-02-23
Hello dear, sorry to disturb you and cause you a bad experience ever. In order to provide our customers with a satisfactory service and product, we would like to resolve this matter by reaching out to you.
Please kindly provide us with your order information so that we can check and get back to you as soon as possible.
Also you can contact us by email: [email protected] or INS.
Have a lovely day!
The dress is so nice, great material and well stitched. Also customer service is hod and helpful. Over all happy with the order just had some issues with tracking it wasn’t accurate but parcel came in time so happy with it.
Reply from Jardinvue2026-02-20
Hi May Mah, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
The condition in which I received the returned item and the way this matter has been handled is ridiculous. The first dress didn’t fit me so I requested a refund with sending the dress back.
After you refused to issue a refund, you insisted that I return the product and clearly stated several times that no further return or exchange claims would be accepted once it was sent back. I complied with your instructions in good faith.
However, upon receiving the parcel, I discovered a large scissor cut through the packaging that also completely cut through the dress inside. The dress is now severely damaged and absolutely unwearable.
This situation is both absurd and unacceptable. Because you explicitly stated that no further claims would be possible, I am now left with a ruined item and no apparent recourse. The damage is so significant that it is impossible to believe it occurred accidentally.
Reply from Jardinvue2026-02-15
Hello dear, sorry to disturb you and cause you a bad experience ever. In order to provide our customers with a satisfactory service and product, we would like to resolve this matter by reaching out to you.
Please kindly provide us with your order information so that we can check and get back to you as soon as possible.
Also you can contact us by email: [email protected] or INS.
Have a lovely day!
Hi guys! I have ordered a top and skirt for 90 euros. After I have received it, I saw the quality is to cry for. I then asked for a refund (you can only e-mail to ask for a refund, its not like normal webshops). So I asked and they were giving me lots of offers, instead of sending it back. So they gave me 55% off and I could keep the set. I aggreed, but I have never received my money back. Seems like a scam.
Reply from Jardinvue2026-02-13
Thank you for your honest feedback, and we’re truly sorry that your experience didn’t meet your expectations. We take product quality very seriously and would really appreciate the chance to make things right for you. Please email us or send us a DM on Instagram — we’d love to resolve this directly.
I LOVEEE THE DRESSS!! i totally would buy from here again totally inloveee with the fabric and style and for less than 80 dollars😍😍
Reply from Jardinvue2026-02-11
Hi valeria rocher,
Thank you for your feedback!
We're really happy to know you had a positive experience with us also delighted to hear that you liked the item.
Your support motivates us to keep refining our designs and quality.
Great experience with this company. They helped me by tracking my outfit promptly and when the dress arrived it fit perfectly! Can’t wait to order more!
Reply from Jardinvue2026-02-05
Thank you so much for taking the time to share your experience.
We truly appreciate your support and are glad to hear everything went well.
Your feedback means a lot to us and encourages our team to keep improving. ❤
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