Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
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Is Jessemade UK legit?
Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.
ordered several items from here and product are good quailty, I messed up on one off the order so advise to double check by scrolling through images as first name on your custom doesn't always mean on left side ive realised now it was my fault but after emailing they are going to correct this for me, will definitely order from them again also got 2 of the auntie and neice necklace which are lovely and my neice loves it and customer service are quick at responding, and happy that issue is getting resolved
Fantastic quality males rope bracelet. The engraved name was a lovely personal
Addition. I would highly rate the customer service which stood out most of all. I had an issue with the sizing of the bracelet and they kindly offered to resend a smaller one. This is above and beyond so I am very impressed. Prices are very reasonable for quality so I would highly recommend this company
Jessemade have been brilliant in helping me to rectify an error on my order placed. They were quick to respond to my email and the product looks amazing. 5* from me.
Jessemade delivery was so quick.
When I received it it had a spelling mistake that was my fault as I made a mistake at the point of ordering as a good will they made it again for me. Would highly recommended
The jewellery is absolutely beautiful. The site has lots of choices for all different people and such good value for money. I have used this site to buy may gifts and they love them as well
The team at Jessemade are so helpful with all my enquiries and the customer service is genuinely great. I can not wait to continue purchasing personalised gifts for my loved ones from here.
I think Jessemade are an amazing company, I messed up on my order and they are willing to send out a replacement that’s amazing I am so happy with that, the product is beautiful and beautiful quality
Customer service team are very unhelpful I have ordered a necklace for my mother in-laws birthday and it is still not here when I check the tracking it says not shipped but payment status as paid I have emailed twice and sent a FB message and nobody has come back to me.
Reply from Jessemade UK2026-02-24
JMUK94587
Hello,
We apologize for keeping you waiting so long.
Your order will be processed a little slower due to a mass holiday for warehouse staff.
We are expediting your order, and your package is expected to ship soon.
For any questions, please feel free to contact us.
Got refunded on an order i didnt receive. Good communication when contacting the team.
Reply from Jessemade UK2026-02-09
JMUK91954
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Still haven't received my parcel!!! Ordered 19th Jan, today is 4th February have emailed both this company and inpost no help what so ever!@!
Reply from Jessemade UK2026-02-06
Hello,
We apologize for the delay.
Your package may have been delayed in transit.
Could you please provide us with your order number?
Our email address is: [email protected]
This will allow us to contact the carrier to track your package.
We can arrange for a replacement or a refund for your order.
I purchased the breathing and habit on Tuesday 20th January I've got to say it's absolutely rubbish, no air coming through at all there is a small metal filter inside the top it's to thick so nothing comes through. So disappointed there is no way this item could help anyone give up smoking I wouldn't recommend it.returning is a pain as once you have gone through the process of being able to return it you then have to pay for return and get hold of yodel yourself to come to collect it which is makes it a long process .
Reply from Jessemade UK2026-01-27
Hello,
We apologize for your unpleasant experience, but we need to clarify a few points:
This product is a smoking cessation aid in the form of a breathing necklace, not an e-cigarette or an air circulation device. Its design principle is to help alleviate nicotine cravings through limited airflow and resistance training, not to provide a completely unobstructed inhalation experience. The metal filter structure at the top is a normal design feature for this type of product, and this has been clearly stated on the product page.
If you were expecting a "completely unobstructed inhalation effect," then this product may not be suitable for you. This is a mismatch between personal expectations and product design, not a product quality issue.
Regarding the return process, we strictly adhere to the platform's policies. The return method and shipping cost information were clearly displayed before purchase, and there was no hidden information.
We respect every customer's feelings, but we also recommend that you carefully read the product description before purchasing to avoid unnecessary misunderstandings.
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