Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.Ordered 8th December order still not been processed, no response to emails or social media, very poor
JMUK82388 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Ordered on 7th December for Christmas presents. After hearing no update for weeks, no reply to numerous emails, raised a dispute with credit card company, they then produced a tracking number but still hasn’t been dispatched and no update and clearly will never arrive for Christmas….. states based in UK but being shipped from China. Totally shocking customer service, poor updates, states will be available in plenty of time for Christmas but despite saying this is being shipped, had not moved on delivery status at all….. Do not use this company, if they can’t cope with “busy” periods, do not advertise and take payment up front, only to never actually post and let customers know when they might actually receive….. total joke!
Hello, We apologize that we were unable to respond to you promptly due to the surge in email volume. Could you please provide us with your order number? We will then look up your order for you. Any question, please feel free to contact us.
Ordered two weeks ago. Still not shipped. Very poor and probably a scam website. Save yourself the hassle and order from a company that actually exists. Edit - I sent my order number to you 7 days ago to check on the status, and was given a timescale for dispatch. The timescale has not been met. Very poor service. I'll update on the quality of the actual item ordered, if I ever receive it
Hello, We apologize for keeping you waiting so long. Due to a recent surge in orders, your order may have been delayed. Could you please provide us with your order number? We will check the status of your package for you. Looking forward to your reply.
Very poor, no response to emails, no goods received, automated responses only, customer care very poor. Would not recommend this company. Unable to get a response to return funds and cancel order, due to poor service
Hello, We are sorry for the inconvenience to you. We apologize that we were unable to respond to you promptly due to the surge in email volume. Could you please provide your order number? We will provide you with an effective solution.
Ordered on 6th December. Items still not arrived and it’s now 22nd December. E Email says it was dispatched a week ago but tracking information states that Evri have not even received the package from Jessemade. Emailed and no response. Wish for a refund as it’s clear these will not be received in time for Christmas. Total waste of time and money.
JMUK80821 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Ordered in 06th of December still not shipped, and when I’ve been emailing still no outcome as to when I will receive or what’s going on
JMUK80084 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Leading you to believe they are a UK based business by using a co.uk website when they are not uk based. No reply to 3 emails querying where my order was and the tracking details they sent does not exist.
Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Thank you for your response, the order number we been given is....JMC22626. However when typing email and order number in, it says number or email is incorrect
Hello, We are sorry for the inconvenience to you. Due to the recent surge in emails, we are unable to respond promptly. Could you please provide your order number? We will then check the status of your package. Looking forward to your reply.
Had an issue with order delivery. However they emailed me and were able to sort it out promptly. So my review has now changed.
JMUK81204 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
I was a bit quick to write the below review as it has infact turned up today on Christmas Eve. The necklace itself is gorgeous, including the packaging which was amazing and a lovely touch. The necklace itself is perfect but the communication needs to be better which is why I can't give 5 stars I would order again despite "never again" in my original review. ORIGINAL REVIEW - I ordered a necklace weeks ago for my nan for Christmas. I haven't had any correspondence at all, other than my order email, no update, no distribution email, nothing. I emailed support, got a prompt reply asking for my order number (which I included in subject of original email) yet I still replied to it within a minute. 6 hours later and no reply. I highly doubt I'll receive the necklace as I've had nothing to say it's been distributed or even looked at. It was an important present for my nan too so needless to say I'm gutted. Never again.
JMUK77790 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Just as described..Good quality..Very pleased with mans bracelet..Bought as a Christmas present..Im sure he will be happy to..Delivery was abit slow but got here in the end..
Have reported to my bank for fraud who will investigate. No item received, and no response to emails. STAY AWAY FROM THIS COMPANY!!!
Hello, We are sorry for the inconvenience to you. Due to the recent surge in emails, we are unable to respond promptly. Could you please provide your order number? We will then check the status of your package. Looking forward to your reply.
Suspect this company is a dropshipper. Chased my order after a week - heard back immediately that some 'parts' of my order failed QC - I only ordered one item so the message is probably a copy and paste. Asked to confirm pre Christmas delivery, or issue a refund and went radio silent. Now chasing a refund through paypal. clearly some people are getting their ordered goods so not entirley a scam, but make sure you use a PayPal or a Credit Card so that your issuer will chase a refund on your behalf if they go silent.
JMUK84234 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
JMUK83553 haven’t received update or response to my emails about the order!! Worried it’s not going to arrive by Christmas
JMUK83553 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Was very hard to get in touch with customer services, and no update during the ordering process however I did eventually get in touch with someone after being persistent and I did receive the necklace which was beautiful.
JMUK83435 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Placed an order for Christmas. Have emailed not a word on if its been shipped and when been in contact been goasted
JMUK78205 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
A word of warning do not fall for this scam please read this before you order, I ordered from here like an idiot I seen some fake advertisement so I purchased and necklace and a card with the bull before Christmas day promise, as soon as I bought this I got multiple emails from them offering me more discounts to spend more money with them, I ignored the emails and I have been waiting from the 10th December for my order I have received nothing, I contacted them and still nothing, I have now got PayPal involved this is a SCAM do no listen to the fake reviews companies like this need to be closed down.
Hello, We apologize for keeping you waiting so long. Could you please provide us with your order number? We will check the status of your order for you. Our service email address is: [email protected] Looking forward to your reply.
Do not believe most of the reviews. They are a shit company that will take your money and ghost on you or tell tales afterwards
JMUK83169 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Please.. Please. Please people do NOT ORDER from this company it is a total scam I was told the 4 items would arrive in 5...7 days I've tried contacting this company I've sent 8 emails with pretty much nothing back over the past 3 days now I've requested a refund got an email and said I won't receive until after Christmas now I am a lone disabled person with no money and the little I had I spent with this company please also read outher reviews thanks
JMUK86302 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
My order has not arrived, it was ordered two weeks ago
JMUK73790 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
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