Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.I have ordered from Jessemade twice now. Great quality and beautiful gifts, I spoke to their customer service team about a slight change with my second order and they were absolute fantastic and resolved this quickly, friendly and effortlessly, I would highly recommend jessamde when looking for that special gift.
Did not see a delivery date or an expected delivery date
I only do 4 star
Say they have a 90day return policy but refuse to support my mother return and replace (for a smaller size) a bracelet she bought for her grandson. Terrible company and non existent company service. They even said they would only help her if she posted a good review on here; the absolute cheek of it. Stay away from this rubbish business.
Our website clearly lists product dimensions. Please carefully confirm your measurements before ordering to avoid mismatching. In addition, our return and exchange policy clearly states that no returns or exchanges will be accepted for products without quality issues. Customized products, in particular, cannot be resold after processing.
It was easy to order ,happy with it only thing not happy with the date could have been outlined harder/darker to make it stand out more x
Minus zero! Order put in 2 weeks ago has still not arrived. Messaged admin who replied it takes 7-10 days. Absolutely pathetic. My order from SHEIN, temu, Aliexpress, personalised gift from ETSY has arrived in 10 days which is absolutely impressive! This company takes the p***ssssss
Hello, We are sorry for the bad shopping experience. Could you please share your order number? In order to better understand the trouble you encountered, could you please contact us at [email protected] ？ We are willing to provide you with an effective solution.
I’m disappointed that the hearts all bunch together would have been better with something that stopped this happening
JMUK57327 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
I emailed this company just asking them to wear their own product for a couple of hours as it digs in if you sit down on your ankle and rated it fairly I thought and then the emails started. If we offer you a discount will you edit your review ? I have emailed them and said I am in hospital having major surgery and I don't appreciate the constant emails asking to edit my review and the cheek of it won't take long to edit if we up your refund to 40% is disgusting would NEVER buy from here again.
Hello, We are sorry for the inconvenience to you. After receiving your comment, we contacted you to take photos for us to review, but you didn't. We are unable to verify the authenticity of your claim. We attempted to provide you with a solution but have not received a response. Any question, please feel free to contact us.
Purchased 3 items. 1st was incorrect on their part and eventually fully refunded. Other 2 items (identical) were advertised as 925 sterling silver bracelets with charms. Upon receipt it was clear the charms were 925 silver but the bracelets were stainless steel. Matter still not resolved. Also be aware this is a Chinese company working through America. Don't be fooled by the UK on the website address!!
Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Happy with the purchase and didn’t wait long for delivery.
Bought a necklace advertised as 925 sterling silver with a silver 55 in chain. The neclace is actually made of copper coated in a silver film FALSE ADVRRTISING After emailing them, they changed the description on their website to say copper. Waiting on a response for a full refund.
Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
The ankle bracelet with my three granddaughters does not fit my ankle and I'm not big 😩
JMUK57067 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Flimsy chain. Pendant and personalised stones look good but spoilt by the chain quality. Good response from customer service team to rectify issues.
JMUK57225 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
The hearts on the anklet don't stay in place and just spin around. I attempted to contact customer services but I didn't receive a response
JMUK57043 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
I was very disappointed that I was not able to just exchange the item i brought for a bigger size agreed I miss judged the size but all I asked for was a straight swop. So I'm afraid I won't use this company again
JMUK56905 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Ordered bracelet for necklace and the August stones where different colours I was very disappointed with the purchase.
JMUK56780 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Ordered an item and never received it , haven’t been able to track it nor get in contact with anyone to find out were it is or why I haven’t received it
JMUK56698 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Does the bracelet open upto get on or do you have to just push your hand Into it. If it does open a small explanation would be appreciated
Both bracelets came in good condition however both bracelets had the names as well as the words ‘No.52’ engraved in the infinity symbol it was really odd and now me and my bf have bracelets that says our names as well as NUMBER 52 written on it which has no significance to our relationship and clearly was put there by the company and I have no idea why this was a huge disappointment and embarrassment - UPDATE on 19/08/25 - company contacted me and offered a refund of £8.10, full price of product was just over over £34 however this is what the company offered me and I took the refund as I was worried about a replacement due to the fact apparently they said the ‘No.52’ engraving is there on each bracelet according to online pics.
JMUK56444 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
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