Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.Sides of hearts are actually quite sharp and can dig in if wearing all the time apart from that it's fine
JMUK56471 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Be careful to check the measurements. I ordered a heart bracelet with a photo of my beautiful dad. The bracelet is too big for my wrist and the heart is big. The bracelet and chain are quite 'ugly', not delicate or feminine. Whilst the image is very clear, it's a square on a heart and looks really odd. They also cut part of the square outline off. Sadly, I won't be wearing it...but will keep as a memory of my Dad. A positive note, customer service were very helpful and communication was prompt.
JMUK56099 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Happy with my order now I have received my item
Loved the flowers however felt packaging could have been better as paper forming the bouquet was all creased and I felt this spoilt the presentation.
JMUK55780 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
The bracelet is crap, the hearts just swing about and fall off everytime you remove or try and put them on, very easy to loose and you can't even see them they constantly sit around tge back off my wrist, so disappointed!!
JMUK55589 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Disappointed as bracelet look dull not shiny as the picture show..try using little cloth to buff the shine on bracelet but didn't work...for the price...very Disappointed...
JMUK55350 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
The item is beautiful keepsake of my husband easy to put on by yourself i would like to keep it on all the time but the instructions say it's best not to Thank you
The ordering side was excellent but I still haven't received my products or any information to say it has been shipped no update since thank your your order has been received
Hello, We are sorry that we cannot find an order with your name. To help you keep updated on your order, would you like to email us at [email protected]? We will be able to help you find out what happened to your order. Looking forward to your reply.
Still not arrived three weeks later !! Missed all deadlines as was a gift Had I know how long it would take I'd never have ordered it
JMUK55135 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
My niece loved her graduation present, the knitted flowers are lovely and look great. Only thing was the wrap surrounding them was a bit squashed in the delivery.
JMUK54915 Hello, We are sorry to hear that. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
I loved the bracelet but the angel wings fell off within two days of wearing and by day 5 all three charms had fallen off. I have unfortunately lost the angel wings as I did not notice them falling off. The photo charm is beautiful it’s just I now have to take to jeweller to have them re-attached which is an extra cost.
JMUK54538 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
I something cool but I don’t really like how they print my names, the names at upside down
JMUK54496 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
A lovely father day gift, certainly different from anything in the shops. quick delivery and great customer service when i had a query,
Beautiful bracelet for a friends birthday with her husband and sons names and birth stones
I got the ankle chain after seeing the picture of it, but unfortunately the heart's are not attached so they gather together and you can't see the hearts names or birth stones, the picture is very deceiving and definitely would not have purchased it if I had known this before,
JMUK45047 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
The wrong date was on the keyring. They quickly replied to my emails and have sent me another keyring with correct dates on
The clasp continues to break and brackets had come of several times one times it was not noticed it had come off in shop and if it wasn't for someone saying he had dropped something would have been non the wiser of it coming off . This really is not good enough at all
JMUK51357 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
The product I bought is brilliant however the updates after I purchased it was non existent I emailed multiple times to find out where my product was and the emails I received weren’t true to the status of shipping. I did eventually get it in time but it was a close call
JMUK50347 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Keychain was lovely. However box came completely dismantled and my daughters hair colour was wrong from the one I selected.
JMUK49357 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
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