Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.
Is Jessemade UK legit?
Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.
My item did not arrive . I emailed to ask for a refund as it was a gift and I had to buy an alternative .
Email ignored but still emailing promotions.
I will now have to go through my bank for a refund .
Disgraceful customer service.
Reply from Jessemade UK2025-06-12
JMUK45927
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Received my order on time and actually 5 minutes earlier than what It was said I would receive it! However when I opend it there was no “dad” charm on the bracelet and the charms with the names engraved slid up and down the bracelet and weren’t even fixed onto the bracelet! The chain itself is poor quality and not worth the money you pay!
Reply from Jessemade UK2025-06-12
JMUK51599
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
I have emailed a number of times regarding an update on my order as I need for Father’s Day and no one has got back to me order number JMUK52203
Reply from Jessemade UK2025-06-11
Hello,
We are sorry for the inconvenience to you.
We are sorry that this may be because we did not receive the email successfully.
Would you like to tell us your order number?
Or your recipient's name and email address.
We will check the status of your package as soon as possible.
Bracelet is beautiful but the T.bar keeps coming away maybe change size of ring to put it through smaller as I'm going to order one for my Granddaughter with her mum picture nearer her birthday x
While I have no complaints about the product itself it’s excellent the number of promotional emails I received immediately after placing my order was overwhelming. I hadn’t even received the product yet, so it didn’t make sense to be pushed to buy again before I was fully satisfied and actually needed more.
Reply from Jessemade UK2025-06-09
JMUK46407
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
I have sent 2 emails requesting an update on my order and had no reply. These are gifts for Father’s Day and I am not confident that they will be received in time. Since placing my order I have received a couple of advertisement emails telling me last chance to order to guarantee delivery in time for Father’s Day. Hopefully I may get a response after posting on here as a last resort. My order number is JMUK48887
Reply from Jessemade UK2025-06-09
Hello,
We are sorry for the bad shopping experience.
We may not have received the email you sent.
Could you please send us your order number or recipient name?
So that we can check the status of your package.
Looking forward to your reply.
Fairly quick delivery but product not worth the money
Reply from Jessemade UK2025-06-06
JMUK46048
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
JMUK45868
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Bad communication skills, don't listen to request, badly designed
Reply from Jessemade UK2025-06-05
JMUK45831
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
DO NOT USE THIS COMPANY!!! I ordered Confirmation gift for my Grandson but courier was unable to deliver as incomplete address and returned it to sender. sent two emails to Jessemade, both of which have been ignored, asking for it to be resent which it hasn’t. Definitely not a trustworthy company. £39.98 still showing on my credit card bill. No gift for my grandson
Weeks later and another email sent. STILL IGNORED. My £40 wasted. Looking through other reviews this company does NOT respond to any emails. DEFINITELY DO NOT USE THIS COMPANY. Not reputable.
Reply from Jessemade UK2025-06-03
JMUK44908
Hello,
We are sorry for the bad shopping experience.
Actually we contacted you by email and have been waiting for your reply.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
I order a personalised wallet. it came with a dog picture rather than a girl. after checking my order, I found out it was the company's fault, not mine. I emailed them with a screenshot. no one got back to me. I emailed them again and still waiting.
Reply from Jessemade UK2025-06-03
JMUK44630
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
JMUK45237
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Thank you for your prompt reply and tracking my order information.
I have received my order details and tracking number
I now have peace of mind that my purchase was acknowledged.
Many thanks
WM Alleway
Delivery is slow and the quality is poor the necklace only lasted a few hours before it snapped i contacted them over a week ago and still not received a replacement or a refund
Reply from Jessemade UK2025-05-27
JMUK45023
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Brought the ankle braclet with the named hearts on. The hearts are not soldered together in a line, so they all just clump together and look rubbish. The chain is extremely thin. The item is very poor quality and does not look like the item advertised. Please don’t waste your money on this anklet.
Reply from Jessemade UK2025-05-26
JMUK44889
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
I haven’t receive my order. I have emailed 2 times to see where my parcel is and had no response from anyone.
Reply from Jessemade UK2025-05-26
JMUK44734
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
The pendant was perfect but the chain was flimsy and snapped while putting it on for the first time
Reply from Jessemade UK2025-05-26
JMUK44364
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
I placed an order for a named beaded braclet on the 19 May 2025 The payment was excepted but after this I didn't receive any emails of this confirmation or order details .
To date no such emails have been received and no replies from customer services after sending 3 request for any confirmation of payment or order.
The bracelet was a birthday present with grandchildrens names for my wife
An acknowledgement of my email queries would be very much appreciated.
I'm very much left in limbo
Reply from Jessemade UK2025-05-23
JMUK45780
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Jessemade
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