Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.JMUK44705 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Was very unimpressed with the quality of the product and despite me sending repeat emails to the company to discuss this - these have been ignored
JMUK44372 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
I was abit disappointed with the engraving,u can hardly see what's on the heart.
JMUK44095 Hello, Thank you for placing an order on our website. We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Lovely chain only complaint the heart on the chain I can't get to sit flat
Ordered the personalised ankle bracelet . The metal looks very cheap so dull and dark . In the photo it looks like silver
JMUK43267 Hello, Thank you for placing an order on our website. We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Really disappointed received my order and the bracelet has a knot in it . Was told to use a needle to get it out but it won’t budge so contacted them 3 times now to say I need to return this but still no reply . Not happy as this was a gift . Will definitely not be ordering from here again . Edit: I have emailed a few times . now this company ask me to send another one so they can sort it out . What happened to sorting it out the first time I contacted you.
Hello, We are sorry for the bad shopping experience. Could you please tell us your order number? In order to better understand the trouble you encountered, please contact us via this email:: [email protected] We are willing to provide you with an effective solution.
I am still awaiting delivery from Yodel so not happy
JMUK43371 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
It has been nearly 3 weeks and I have not received my item. Was wanting the anklet before I went on holiday
JMUK43387 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Looks silver in pic but comes and it’s dark havent worn it
JMUK42753 Hello, Thank you for placing an order on our website. We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
JMUK43175 Hello, Thank you for placing an order on our website. We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
JMUK42590 Hello, Thank you for placing an order on our website. We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
JMUK42574 Hello, We are sorry for the bad shopping experience. Could you tell us what the reason is? In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
The love hearts are cheap looking and a different colour to the Braclet which looks stupid
JMUK43231 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Its a very beautiful gift well received by my husband and dad :)
Was a little bit disappointed with the size of the heart thought it would of been bigger
Hello, We are sorry for the bad shopping experience. We are sorry that we cannot find the order number under your name. Could you please send the order number to our service email: [email protected] ? We are willing to provide you with an effective solution.
Bracelet was so small could not see the names l felt cheated out of my money ...
JMUK42392 Hello, Thank you for placing an order on our website. We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
JMUK42369 Hello, Thank you for placing an order on our website. We are sorry to keep you waiting so long. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
Was supposed to be guaranteed delivery for mothers day but was not delivered until 2 days after
JMUK39996 Hello, Thank you for placing an order on our website. We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
The actual necklace is lovely. The only problem was it took a long time to be delivered. When I emailed you said that there was a problem with the one I ordered so you had to redo it. So I then had to wait again. When I finally got it was lovely .
I haven’t received the product yet. Lost my money and time
JMUK42298 Hello, We are sorry for the bad shopping experience. In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected] Please pay attention to our follow-up email messages. We are willing to provide you with an effective solution.
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