Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.
Is Jessemade UK legit?
Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.
I ordered a braclet personalised with happy birthday Emma from Kelly and birth stone on it came with just the name Emma and birth stone on it I did email and got no reply
Reply from Jessemade UK2025-04-16
JMUK40680
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
JMUK39789
Hello,
We are sorry to hear that.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
JMUK39585
Hello,
We are sorry for the bad shopping experience.
We are sorry that we were unable to deliver your package on time for Mother's Day.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Lovely bracelet but chain is far to thin snaps instantly £30 down the drain
Reply from Jessemade UK2025-04-14
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
I ordered my braclet on the 27/03/25 and I still haven’t received it
Reply from Jessemade UK2025-04-14
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
We're sorry that we couldn't find the exact order number using your name.
In order to better understand the trouble you encountered, please ontact us via this service email: [email protected]
We are willing to provide you with an effective solution.
Ordered item for Mother’s Day over week in advance, didn’t arrive. So chased it and was told was quality issue. Received it 4 days later
Poor
Reply from Jessemade UK2025-04-10
JMUK40658
Hello Gary,
We sincerely apologize for any inconvenience you experienced during your Mother's Day shopping.
Despite our best efforts to ensure timely delivery and maintain service quality, we acknowledge that there were areas where we could have improved in fulfilling your order.
We humbly request another opportunity to make it right and compensate for any inconvenience caused.
Any questions, please feel free to contact us.
order did not arrive in time for actual occasion which was brought for
Reply from Jessemade UK2025-04-10
JMUK38021
Hello Mark,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Not good quality and chain had thin links that look so fragile it could easily break so won’t be using it.
Reply from Jessemade UK2025-04-10
JMUK39094
Hello Stephanie,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
First time I’ve ordered from jessemade my order arrived fairly quickly and my item was of good quality.
My order was a Mother’s Day gift for myself I was over the moon with it would highly recommend and will order again thanks.
I thought the gold colour looked dirty. It stood out against my daughter’s other chain and looked cheap around her neck. I could see how disappointed she was. Sorry !
Reply from Jessemade UK2025-04-09
JMUK37890
Hello Tracy,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
1. Ordered a Mother’s Day gift for my daughter and within hours discovered she had already done it herself. Requested a cancellation which was completely ignored and the order was delivered long after Mother’s Day.
2. Need a magnifying glass to read the inscriptions on the jewellery. If I’d seen this on a market stall, would have valued it at about £1, not the extortionate amount they charged. Well done to the company for clever photography with no reference points to get a sense of scale.
3. Endless follow-up emails about so called special offers filling up my mailbox. Thank goodness for junk filters.
Reply from Jessemade UK2025-04-09
JMUK41017
Hello Andrew,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
The item what I ordered wasn't the same as the picture it was totally different bracelet my daughter was not happy and what I paid wasn't worth the money
Reply from Jessemade UK2025-04-09
JMUK38063
Hello Debra,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Lovely item, long delivery time, not enough communication
Very happy with how the bracelet looks, not impressed with how it came presented however, it was in a little plastic bag. Also communication about expected arrival wasn't given, I had to message to ask. The bracelet was supposed to be a mother's day gift, as it was advertised, but didn't arrive until nearly a week after! I did order about a week before however you appear to be a UK company but my package came from China!
Reply from Jessemade UK2025-04-09
JMUK41097
Hello Kirsty ,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Lovely purses cute necklace but unfortunately the fidget ring was broken when delivered
Fast response from customer service team and they refunded me for the ring
Over 2 weeks for delivery. 3 emails sent and no replies from any of them. ‘Tracking’ details didn’t work as showed an error.
Avoid. So many other better options around.
Reply from Jessemade UK2025-04-08
JMUK40927
Hello,
Thank you for taking the time to share your thoughts with us on Trustpilot.
We searched the email you provided and did not find the email you sent.
Please check whether the email was sent successfully.
Your package was delivered on April 1st.
Have you received the package?
Looking forward to your reply.
JMUK40358
Hello Olivia，
Thank you for taking the time to share your thoughts with us on Trustpilot.
In fact, we have already produced and shipped the product for you, and the logistics information also shows that your package has been successfully delivered.
But we don't know why you didn't receive the package, maybe your package was stolen.
We are already arranging a replacement for you.
Please wait patiently for a few days.
Any questions, please feel free to contact us.
Brought a present for mothers day and it was 2 days late. And I got no feed back all but a tracking number
Reply from Jessemade UK2025-04-08
JMUK39696
Hello Tony，
So sorry for this bad experience.
We found that your order is delivered successfully on April 1st.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Did not arrive on time for Mother’s Day.
Hated upsetting my mother with no gift!!
Reply from Jessemade UK2025-04-08
JMUK39977
Hello Angharad,
We sincerely apologize for any inconvenience you experienced during your Mother's Day shopping.
Despite our best efforts to ensure timely delivery and maintain service quality, we acknowledge that there were areas where we could have improved in fulfilling your order.
We humbly request another opportunity to make it right and compensate for any inconvenience caused.
We have contacted you on email to see if we can do something to deal with this question.
Looking forward to your reply.
Jessemade
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