Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.
Is Jessemade UK legit?
Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.
One of the bracelets were broken . Open only yesterday as it was gift for Mother's Day. Were disappointed when saw broken bracelet. Should have checked before giving as gift to someone
Reply from Jessemade UK2025-04-01
JMUK35070
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
We are willing to provide you with an effective solution.
I purchased a bracket which was beautiful but the gift box I brought which was extra £3.99. Was damaged so i didn't use i very disappointed with it.
Reply from Jessemade UK2025-04-01
JMUK36810
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
We are willing to provide you with an effective solution.
It showed it came In a nice rose box as it was a mothers day gift didn’t come in 1 I want 2 place anuffa order with u will it come in the rose box that u display them and advitise them
Reply from Jessemade UK2025-03-31
JMUK35454
Hello deborah,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, please contact us through this email: [email protected]
We are willing to provide you with an effective solution.
I bought a necklace but the pendant is a bit smaller than I thought you can belly see the engraved names
Reply from Jessemade UK2025-03-31
JMUK36516
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, please contact us through this email: [email protected]
We are willing to provide you with an effective solution.
I let my 9 year old search for a Mother's Day gift for me and he found this site. He purchased the 3 heart necklace with birthstones and engraved names. SO thoughtful and I love it because it's from him, but honestly, it looks so cheap and fake. He could have bought something nicer from Etsy or similar. He bought the gold colour, I don't know what the gold colour is made from, but looks like it's been painted on, it looks and feels like plastic. Very expensive for what it looks and feels like. Maybe the silver items don't look so tacky???? This will be a special occasion wear only.
Reply from Jessemade UK2025-03-31
JMUK36671
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, please contact us through this email: [email protected]
We are willing to provide you with an effective solution.
Really not impressed with the customer service
Placed order on 22nd and got confirmation email. Still not received my order and says not dispatched yet.
Emailed with no response
Reply from Jessemade UK2025-03-31
JMUK40025 & JMUK39997
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
We will contact you by email later.
In order to better understand the trouble you encountered, please contact us through this email: [email protected]
We are willing to provide you with an effective solution.
JMUK36456
Hello,
Thank you for sharing your experience on Trustpilot.
Your package could not be delivered due to an address issue.
We have replied to your email.
Please reply to us.
Any questions, please feel free to contact us.
Haven't received order was needing this for mothers day .have emailed but no answer
Reply from Jessemade UK2025-03-31
Hello,
Thank you for placing an order on our website.
We are sorry for the bad shopping experience.
We are sorry that we may not have received your email and therefore did not respond in time.
In order to better understand the trouble you encountered, please contact us through this email: [email protected]
We are willing to provide you with an effective solution.
Was easy to order lovely pieces of jewellery but I'm still waiting for delivery of my mothers day order which will not be delivered in time which is extremely annoying as I ordered it nearly 3 weeks ago.
Reply from Jessemade UK2025-03-28
Hello Lauren,
So sorry for inconvenience.
Hope that you can give us a opportunity.
Would you mind kindly sending your order number to [email protected]?
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
JMUK34683
Hello Jonathan,
So sorry for this bad experience.
We found that your order is delivered successfully on March 14th.
We have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I didn't like the bracelets in the picture it looks nice and elegant
Reality it's looks fake I ordered 4 bracelets
Reply from Jessemade UK2025-03-27
JMUK36564
Hello Shamima，
Thank you for taking the time to share your thoughts with us on Trustpilot.
We are sorry that your experience did not meet your expectations.
Our goal is to provide exceptional customer service and your feedback will help us achieve this goal.
We will continue to improve our items and the customer service.
Any questions, please feel free to contact us.
They were very help full and really nice people to talk to just did not like that I did not know when it would be here as sis not get a date but did arrive in time for mothers say
The items are absolutely beautiful and delivery was reasonable but would of been nice for you to put them in the gift boxes , it doesn't take long to do it and it would of been a nice touch.
JMUK35927
Hello ashlynn,
Thank you for taking the time to share your thoughts with us on Trustpilot.
We are sorry that we searched the email address provided in your order and did not find the email you mentioned.
Please check whether the email was sent successfully.
We will contact you by email to verify the specific situation.
Looking forward to your reply.
Very dull metal. Can hardly see writing. Not exciting to give as a gift
Reply from Jessemade UK2025-03-26
JMUK35937
Hello Julie,
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
Hope that you can give us a opportunity.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I got my parcel the other day and I was not happy with it as you put cerys one the twice and miss Gareth name then wen I message about it I had no reply for days then I would message you agen so close to Mother's Day.wen I said I like my money back you said you send a new one out
Reply from Jessemade UK2025-03-25
JMUK35459
Hello Cerys,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have arranged a new replacement for you.
Your replacement is being made.
Please wait patiently for a few days.
Any questions, please feel free to contact us.
Bracelet fine but sent total wrong gift box and refused to send the correct one making the gift look a joke to the person i was giving it to. I was offered a 15% refund, i told them i dont want any money back i just want the correct gift box i asked for
Reply from Jessemade UK2025-03-25
JMUK35645
Hello Sarah,
Thank you for taking the time to share your thoughts with us on Trustpilot.
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
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