Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.Was no names on necklace
JMUK19769 Hello Scott, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
I ordered a wallet for my son on 13th December for Christmas. I have had no communication whatsoever
JMUK27225 Hello Alison, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Ordered on 30th November despite being told it had shipped the courier still apparently has it and despite this not being jessemades fault their customer service churned out the exact same line like a bot saying it’s shipped tracknit yourself and seemed not to care until I said I was going to leave a negative review - can’t review the product but service seems questionable..
JMUK21201 Hello Terry, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
EXCELLENT PRODUCT , FAST DELIVERY
JMUK16540 Hello, So sorry for this bad experience. We found that your order is delivered successfully on November 25th. We have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
The bracelet design was lovely. However the personalized writing in it is small and hard to read. Not how it was advertised. Disappointed ☹️
JMUK18219 Hello Sally, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
Well made item. Gift boxes and bags are worth adding make fantastic presents. I have and would recommend this shop to anyone.
You need to get better delivery company.. ordered on 28th November still not here
JMUK20081 Hello Tanya Nelson, Thank you for sharing your experience of this purchase on Trustpilot. We noticed that your package has been on delivery. The driver was unable to deliver your package due to incomplete or incorrect address information. Please contact Yodel staff to provide more address information so that they can deliver your package. Looking forward to your reply.
JMUK17291 Hello Charlotte, So sorry for this bad experience. We found that your order is delivered successfully on December 5th. We have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Clasp on purse not brilliant unfortunately
JMUK18903 Hello Emily, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
Good communication and delivery it was packaged nice however the photo on the wallet isn’t very nice
JMUK17650 Hello Anita, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
Still waiting for my delivery and I ordered in late November. It’s supposed to be a Christmas present and I don’t see it arriving on time.
JMUK20120 Hello Maria, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
I haven't received my package until now. Can this be looked into, please? I'm not happy at all.
JMUK20214 Hello Olayinka, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Not good quality, image horrendous, writing crammed
JMUK18798 Hello Helen, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
Ordered 2 items and can’t see name very clearly but disappointed
JMUK20118&JMUK21204 Hello Christine, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
One of the rings the clasp doesn't open to show the message underneath. Very disappointed
JMUK19647 Hello Dean, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Order gifts for Christmas was very pleased when items arrived .was bit longer than expected but worth the wait very good quality better than the pictures
Bracelet is lovely but I was a bit disappointed with the photo I had put on it as it is hard to se
JMUK19277 Hello Julie, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
Very small not worth £30 and free gifts not even in parcel
JMUK19014 Hello, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
JMUK19305 Hello Lesley, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
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