Delivery not best
Took little longer for delivery and information on delivery was not great and ordered two different items and second order delivered first but items are lovely.
About Jessemade UK
Data updated- Website
- jessemade.co.uk
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 298 reviews
- Replies to negative
- 99% (235/237)
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About this business
Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Is Jessemade UK legit?
Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.What people say
Poor updating
Ordering was quick and easy Poor at updating No updates on delivery Delivery was very slow But the Wallet I ordered is amazing, good quality and you can tell who the photo is of.
Been waiting a while for my order spoke…
EDIT. THEY CONTACTED ME TO SAY THEY WOULD REFUND MY SHIPPING NEVER ACTUALLY RECEIVED ANYTHING BACK Been waiting a while for my order spoke to them briefly over Facebook to which I was then told oh yes it's out of stock so not been started but we forgot to let you know so we will start it now, eventually got a email to say shipped with a tracking number and 6 days down the line the tracking number is still un recognised tried to contact them again through Facebook only to be ignored. Would never order again, right now I seem to be out of pocket aa still no product. Appalling company
Reply from Jessemade UK2024-12-09
JMUK16705 Hello Nicola, So sorry for this bad experience. We found that your order is delivered successfully on December 7th. We have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Absolutely awful design on the wallet…
Absolutely awful design on the wallet didn’t look anything like the people in the photo. Lost money on it because the wallet is in the bin to embarrassed to give it to my partner and only had part refund
Reply from Jessemade UK2024-12-09
JMUK15824 Hello Stacy, Thank you for taking the time to share your thoughts with us on Trustpilot. We are sorry that your experience did not meet your expectations. Our goal is to provide exceptional customer service and your feedback will help us achieve this goal. We will continue to improve our items and the customer service. Any questions, please feel free to contact us.
Disappointed in the necklace nothing…
Disappointed in the necklace nothing like it looks like in Ur advertising can't even read the names it's that small would never ordered of use again even daughter was disappointed in it some gift u can't even read the names
Reply from Jessemade UK2024-12-09
JMUK16494 Hello Julie, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
I have not received my parcel yet
Reply from Jessemade UK2024-12-09
JMUK13964 Hello Tjimbii, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
I like the bracelets but you can hardly…
I like the bracelets but you can hardly read the names so dissapointed
Reply from Jessemade UK2024-12-09
JMUK13795 Hello michaela, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
The best 👌 Recommended
Still have not received my jewellery…
Still have not received my jewellery yet not very happy as it is a Christmas present
Reply from Jessemade UK2024-12-09
JMUK10955 Hello Lin, So sorry for this bad experience. We found that your order is delivered successfully on December 6th. Hope that you can give us a opportunity. Would you mind kindly sending your order number to [email protected]? If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Great product and great value
Great product and great value. Had to drop a star due to lack of correspondence regarding delivery time
Arrived promptly and looks good
The suff I got was bad it was like…
The suff I got was bad it was like getting something from a egg out of a grab machine
Reply from Jessemade UK2024-12-06
JMUK15687 Hello Jacqueline, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Rude!!
I had not received the item contacted jessemade and no reply back, I held the payment and still no contact Not impressed tall. What could jessemade do to improve?? ... Respond to emails & don't give bad impression of them
Reply from Jessemade UK2024-12-06
JMUK13001 Hello Sharon, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Ordering was easy
Ordering was easy, product ok, but came undone and the heart charms that was on it are now lost
Reply from Jessemade UK2024-12-06
JMUK13383 Hello Hilary, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Quality and name/initial good but photo etching not so much ...disappointing.
I give the wallet 3 stars as the quality was good with room for notes, cards and a photo although it does not have a pocket for change. The writing of my husband's name was very good but the etching of the photograph was disappointing ...doesn't really look as good as the advert. A fun gift though at Christmas from the cats to their Dad so I'm sure he'll still appreciate it !
Reply from Jessemade UK2024-12-06
JMUK12627 Hello KAREN, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
Lovely necklace but one of the…
Lovely necklace but one of the birthstones were incorrect
Reply from Jessemade UK2024-12-06
JMUK13236 Hello Amy, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
The picture was meant to be of my 2…
The picture was meant to be of my 2 dogs,one looks great the other one looks awful
Reply from Jessemade UK2024-12-04
JMUK14711 Hello Louise, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Alot smaller than thought and can…
Alot smaller than thought and can barley read the names on it
Reply from Jessemade UK2024-12-03
JMUK14939 Hello Nicholas, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Beautiful thank you so much
I received my gift in a minute…
I received my gift in a minute cardboard box after seeing it advertised in a beautiful heart shaped box I am very disappointed and also the engraving is that small I need glasses and a magnifying glass to be able to see ot
Reply from Jessemade UK2024-12-03
JMUK14304 Hello Mavis, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
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