Personalised necklace
I got my mum a personalised necklace beautifully made and gorgeous necklace the reason I am giving 4 star is that the delivery took longer and costumer service hasn't even answered me when I've asked where my purchase is .
About Jessemade UK
Data updated- Website
- jessemade.co.uk
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 298 reviews
- Replies to negative
- 99% (235/237)
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About this business
Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.Is Jessemade UK legit?
Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes. However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.What people say
Beautiful necklace only problem was the…
Beautiful necklace only problem was the chain would not go fit through so had to use one of my own chains so bit disappointed i had to do this...
One of my items that I paid for didn't…
One of my items that I paid for didn't arrive. Customer Services didn't reply to my last email about this.
Reply from Jessemade UK2024-11-25
Hello Joanne, Thank you for taking the time to share your thoughts with us on Trustpilot. You mentioned that we did not reply to your emails. In fact, we have replied to email you sent, but we don’t know why you did not receive it. We all have a record of the reply. Please check if the emails we replied to are all in your spam mailbox. Maybe you can try to reply to us with another email. Looking forward to your reply.
Disappointed
Service was quick - bracelet was an oval shape and the stones are so tiny - picture on webpage is not true reflection of the item
Reply from Jessemade UK2024-11-25
Hello Patricia, We're sorry to hear that your experience with item wasn't exactly what you were hoping for. Your satisfaction is very important to us, and we'd like to do everything we can to make it right. We have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply.
Fast service quality products
Lovely gift
Not worth the money at all ☹️
Engraving on the bracelet was so small that I didn't even think it was on there till I got a magnifying 🔍 glass very small gems as well not worth over £30 looks fragile and cheap
Reply from Jessemade UK2024-11-18
Hello Susan, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Very poor service
Very poor service! Endless delays and just kept being told to wait!
Reply from Jessemade UK2024-11-18
Hello Jade, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. Looking forward to your reply. Any questions, please feel free to contact us.
The products are amazing
The products are amazing However l still haven't received one of my items And despite sending a message, Still have heard nothing from them
The name hearts were lovely but the…
The name hearts were lovely but the bangle was too big so can’t wear it. I used them in another bracelet which was ok
Nice product x bad delivery
The product itself is nice. The delivery company that they use was horrible and not that helpful. Though I got a notification that the product arrived at the pick up point, it was not there, and arrived few days later. I had to make phone calls and complain by email.
Reply from Jessemade UK2024-11-18
Hello Fernando, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
It was ok in the long run
This first one came in foreign word but the next one was ok
Reply from Jessemade UK2024-11-18
Hello Annette, Thank you for taking the time to share your thoughts with us on Trustpilot. We are sorry that your experience did not meet your expectations. Our goal is to provide exceptional customer service and your feedback will help us achieve this goal. We will continue to improve our items and the customer service. Any questions, please feel free to contact us.
Awful quality nothing like picture & no…
Awful quality nothing like picture & no option to return Don’t waste your money
Reply from Jessemade UK2024-11-15
Hello Jenna, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Got sent wrong item
Sent me the wrong necklace got nan necklace instead of mum necklace, then making out I'd ordered the wrong one even tho I screenshot my order and sent them it which proved they sent me wrong one they wanted the weigh bill number then got a email to say yes we sent you wrong order waited few days and did get right one but crap service making out it was my fault even tho it was there mistake won't be using again and definitely wouldn't recommend
Reply from Jessemade UK2024-11-11
Hello Daniel, Thank you for taking the time to share your thoughts with us on Trustpilot. We are sorry that your experience did not meet your expectations. Have you received the necklace we resent to you? Our goal is to provide exceptional customer service and your feedback will help us achieve this goal. We will continue to improve our items and the customer service. Any questions, please feel free to contact us.
Orderd a man's wallet with photo on…
Orderd a man's wallet with photo on front and looks like half of head on child is missing.
Reply from Jessemade UK2024-11-11
Hello Bernadette, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Very poor customer service and…
Very poor customer service and logistics used where appalling
Reply from Jessemade UK2024-11-09
Hello Heather Martin, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. Would you please reply us if you agree with the advice? Any questions, please feel free to contact us.
Nice item but personalisation is poor.
Although product quality looks OK, I am disappointed with the personalisation quality. The engraving is so light that it is virtually unreadable and may as well mot be there. All advertising and pictures show the engraving as prominent which it clearly is not.
Reply from Jessemade UK2024-11-09
Hello Robin Simmonds, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
Excellent company
Very well done good service never have any problems thank you
Lovely item and my boyfriend loved it
Lovely item and my boyfriend loved it! Only thing I would change is the magnetic catch as it’s not very strong and the bracelet keeps falling off
The wallet
The wallet I purchased I really nice materials,I did make an error with the wording and emailed to see if I could rectify the issue, no communications were given and the item has the error on it, I have had no communications with anyone, however even with the error my son loves it
Reply from Jessemade UK2024-11-04
Hello Vanessa, Thank you for taking the time to share your thoughts with us on Trustpilot. So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question. If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution. Any questions, please feel free to contact us.
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