JG Wentworth

Quick and Easy

This was a hard decision but I’m glad I made it!!! Finally on the road to better credit and financial stability

James was great

James was very patient waiting on me to make a decision on what I wanted to do, and when to apply. James took his time with me to make sure he answered all my questions and made sure I understood everything. Number one thing I can say is he did not push me into anything or rush me. I am glad to be working with him during a hard time in my life.

Zach is very atient with my return…

Zach was very patient with my return response in getting program started. He is very pleasant, made things clear to understand.

The process was fast but now it’s about…

The process was fast but now it’s about the results

Above board customer experience

Haywood went the extra mile to provide a great customer experience. You are fortunate to have him on your team.

Agent Jason Bravo was very…

Agent Jason Bravo was very knowledgeable about the program. He explained everything concerning my debt and how my hardship can be paid quickly. I was very pleased with the call and information given.

Do not trust them!

Decided the day after I signed to cancel my contract as I had second thoughts. The person who originally helped me would not return my phone calls to verify the contract was cancelled. Horrible customer service. They will abandon you if you decide not to use their services. Be careful and do not trust them!

I called JG Wentworth about 3 to 4…

I called JG Wentworth about 3 to 4 months ago and told them that I was interested in the program. Then I called back 1 to 2 days later and told them that I did not wanna be in the program. The guy spoke with was very rude and continue to reach out to my credit card companies and did not remove that. I canceled the program with them which led to me having a lot of difficulties with my financial credit companies. I wouldn’t recommend them to anyone. I’m highly disappointed.

Lifted a burden and put me at ease of…

Lifted a burden and put me at ease of being on my way to financial security. Thank you Alex D for your assistance and look forward to an exciting new chapter.

Watch out for cancellations emails after you call

Beware. I ran into a hardship where I was unable to make my payment. I called and resigned the agreement and worked out payment arrangements. Less than a week later they email me saying my program has been cancelled. I called multiple times and keep being told “You need to be patient, reinstatement is under review” we are going on 2 weeks of “Under Review” when asked to speak with a supervisor I was told you just need to be patient. How long does it really take to review and give an answer?!?!?

great experience

He was very nice and understanding

He was very nice and understanding to my financial situation. Very Reassuring

The ability to communicate with a…

The ability to communicate with a person instead of an AI system

Deceptive company

Enrolled and changed my mind when I read my credit score would take a "catastrophic" hit. I was owed one payment after canceling. They refunded part of the payment. When I contacted them, I was told the full payment wasn't refunded due to a "legal fee" which was seperate from them. Whoever they are, it was not noted when the contract was being explained. These people may have 5 star ratings but they are deceptive. If they will lie about the small things, imagine the other lies that will be told in order to keep you as a client. People that are very desperate, and are sinking in debt, are the ones that think theyre great. What they pay JG Wentworth could be paid towards their debt and it not effect their credit score so bad. Yes, it will go down some, mine has. But, it will not drop catastrophically, which will be hard to come back from. Don't be their next victim.

Great and Friendly people I have delt…

Great and Friendly people I have delt with so far. Lets keep going to get this debt paid off. Thank You

Great customer experience

Capri was nice, professional and very helpful. She stayed on the phone with me to make sure all my questions and concerns were addressed. She told me I could reach out to her whenever I needed her or had any other questions.

Sam was very patient with me with all…

Sam was very patient with me with all my questions and he answered everything and explained things perfect so I hope this works for me and I am happy just to get a huge payment off for my monthly bills

Guilt driven

Representative was irritable because i was calling so much too to ask questions. I didnt think it was appropriate to get irritated because I had questions. When i wanted to cancel he tried to guilt me into staying with the program. Not very nice. Customer service was not very good.

I appreciate you for helping me bit…

I appreciate you for helping me bit time. Its gonna be great to know u all

nicky conors should be promoted and…given a raise

nicky conors should be promoted and given a raise, knowledgable, customer friendly, pleasant experience