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Fleek

Claimed

102 reviews

4.3102 reviews
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About Fleek

Data updated
Website
joinfleek.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
67% (10/15)
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joinfleek.com

About this business

A marketplace connecting resellers to verified vintage wholesalers from around the world 🚀

Written by the business, not verified by us.

Is Fleek legit?

Fleek (joinfleek.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast shipping, detailed tracking updates, and the impressively wide variety of quality vintage clothing items that are readily available for profitable resale. Regular buyers also strongly appreciate the responsive customer support team and the overall smooth purchasing process that consistently helps them successfully grow their independent vintage businesses. Some reviewers were not happy with occasionally receiving damaged products, missing items, or experiencing poor quality control across their wholesale orders. People additionally mentioned encountering unhelpful customer service representatives, long response times, and severe shipping delays regarding missing deliveries from months prior.

Auto-generated from all reviews of this business. For reference only.

What people say

PhoebeUnited Kingdom · 1 review · Experienced 2026-04-14 ·

This is now my SECOND 1-star review

This is now my SECOND 1-star review, which honestly says everything. Out of the 10 bags I purchased, 5 arrived damaged. I was refunded £80, which already wasn’t ideal, but it gets worse. I went on to sell the bags to my customers, only to later discover they are actually all FAKE. After raising this, I was told to pay £100 for a legitimate authentication app and send screenshots of the results. I did exactly that, only to be told that because the items had already been sold to my customers, I am not eligible for a refund. That is completely unacceptable. This level of service is incredibly poor and unprofessional. To make matters worse, my mum recently placed an order as well and received her entire order wrong and the customer service representative was referring to her as Brother! Very disappointing experience overall. I will not be using them again.

Reply from Fleek2026-04-17

Hello, We're really sorry to hear about your experience and appreciate you sharing your feedback. To clarify: when you first raised concerns about quality, we refunded you for the 5 damaged bags. When you later flagged authenticity issues, we agreed to fully refund the order on return of the items as a standard marketplace policy, as sellers are entitled to have goods returned in the case of a full refund. Unfortunately, as the items had already been resold to your own customers, we weren't able to process a further refund. We're also sorry about your mum's order and how she was addressed, that's not the standard we hold ourselves to, and we'd like to put it right. Please DM us her order details and we'll look into it straight away. Thanks again for your feedback — we're always working to do better. Regards, Fleek Customer Care

B
BeeUnited Kingdom · 1 review · Experienced 2026-04-02 ·

Useless customer service happy to leave you out of pocket

Been ordering from fleek for over a year and even had a partnership with them. All good until recently i’ve had 3 orders delayed, one with no tracking updated for over a month now. Customer service is absolutely useless, telling me they’ll speak to their “logistics team” every week and then “updating” me that my parcel is delayed (wow thanks i didnt know that!) and then closing the tickets on me. I’m waiting for over £1000 worth of parcels and they don’t seem to care about their customers money at all. Not sure why they make you pay a buyer protection fee. I’ve now been waiting 3 days for customer service to respond to me again. Because for some reason it takes them days to a week to respond to a message every time. I would have recommended fleek before but now i’ll say steer clear because if any issues arise they’re more than happy to leave you out of pocket.

Reply from Fleek2026-04-11

Hi there, Thank you for taking the time to share this, and I am really sorry to hear about your recent experience. It is especially disappointing to hear this from someone who has been ordering with us for over a year and has previously trusted the platform. Delays with no tracking updates for this long, repeated ticket closures, and slow responses from support are not acceptable. I completely understand your concern, especially given the value of the orders involved. You should not feel left without clear updates or ownership from our side. Buyer protection is in place to ensure that situations like this are properly handled, and it is clear that we have fallen short in your case. I apologise for the lack of communication and the frustration this has caused. I would like to personally ensure this is reviewed end to end and properly escalated with our logistics and support teams. Please email your order details to [email protected] with the subject "Trustpilot review", and we will assign a dedicated team member to investigate the delayed shipments, provide a clear status update, and take the necessary steps toward resolution. We truly value the trust you have placed in us over time and would really appreciate the opportunity to make this right. Best regards, Fleek Customer Care

Tom SeddonUnited Kingdom · 9 reviews · Experienced 2026-03-10 ·

Beware before ordering

I have ordered from fleek a number of times. Always grading issues, 80% of my orders have been partially refunded or cancelled. Suppliers argue and don’t apologise, one even threatened to fly from Pakistan to the UK to get back the £20 partial refund I got. As for customer service, probably one of the worst I have ever come across. Don’t trust ‘buyers protection’, don’t trust stated grading and ‘quality control’ that they harp on about is none existent, they can’t even spot fakes when the brand isn’t even spelt right. You can’t block suppliers spamming you with messages. It’s a circus if I’m honest. Save your time, money and effort.

P
PhoebeUnited Kingdom · 3 reviews · Experienced 2026-03-24 ·

⭐ 1 Star Review

⭐ 1 Star Review Really disappointed with my experience. I spent £200 on an order and it arrived with items missing and some of the items damaged, which is completely unacceptable. I contacted customer service straight away but haven’t received any proper response or resolution. The only reply I’ve had was to say one of my emails was being closed as a “duplicate,” instead of actually helping me sort the issue. For the amount of money spent, I expected much better quality control and customer service. At the moment, it feels like my money has been completely wasted. I wouldn’t recommend based on this experience.

Reply from Fleek2026-03-25

Hi there, Thank you for sharing your experience and I am really sorry to hear about the issues with your order. Receiving items that are missing or damaged is not acceptable and should have been addressed promptly with a clear resolution. I also understand how frustrating it is to have your concern marked as a duplicate instead of being properly handled. That is not the level of support we aim to provide and I apologise for the experience you had. I would like to review your case in detail and make sure this is resolved correctly. Please email your order details to [email protected] with the subject "Trustpilot review", and we will look into the missing and damaged items as a priority and work toward a fair resolution. Thank you for bringing this to our attention. We want to make this right for you. Best regards, Fleek Customer Care

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