Mochi Health (joinmochi.com) has a 4.6 out of 5 rating on OK.one, based on 267 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 29% of negative reviews. Last updated 2026-08-10.
Dr. King is the best! I really enjoyed our visit. She is very helpful and fun to talk to. Highly recommend.
We're so happy to hear that you enjoyed your visit and found your doctor very helpful and fun to talk to. We appreciate your high recommendation!
Great Dr really listened, was concise and encouraging
We're happy to hear that our provider was attentive, clear, and encouraging. We appreciate your positive feedback!
Dr. Hrobowski was very pleasant and thorough. She spent time learning about my personal history, current condition and goals. I have high confidence in the plan she created.
We're so glad to hear that your experience with the provider was pleasant and thorough. It's wonderful that they took the time to learn about your history, condition, and goals, and that you have high confidence in the plan created.
Fabulous appt with NP Brittany!!! I’m so excited to get started!
We are so glad to hear about your positive appointment and your excitement to begin! We appreciate your kind words.
This is a great company with a great product and wonderful customer service at a fair price.
We're so glad you found our company great, our product excellent, and our customer service wonderful! We're also happy to hear you found our pricing fair.
My provider was friendly and informative.
We're so happy to hear that you found our provider friendly and informative. We appreciate your positive feedback very much!
They have been great to work with! My provider has gone above and beyond in making sure we select the right medication and what will be best for me!
We're so happy to hear that your provider has been great to work with and has gone above and beyond to ensure you receive the best medication for your needs!
Great first meeting with doctor and great customer service. I’m excited to begin.
We are so glad to hear you had a great first meeting with your provider and experienced excellent customer service. We're excited for you to begin your journey with us!
I have been a Mochi patient since 2023. I have paid them $7,440.42 over three years and I have never missed an invoice. I also hold $29,881.00 in credits I have no realistic way to use. Here is how that happened. In June I asked, in writing, whether switching to the Wellness Plus plan would let me use my credits. Their support bot quoted my exact balance back to me and told me I could cover the whole membership with credits, "resulting in $0 out-of-pocket." I did not take that at face value. In the same conversation I wrote that I had "always been limited" and asked whether it was really true. A live agent was in that thread. Nobody corrected me. I switched. There is a cap. It is $50 per billing cycle on my plan. That figure appears nowhere in Mochi's published credit policy, which says only that "a maximum amount" exists without ever saying what it is. I learned the number after I switched, after I had accrued the balance, and only because I complained. What did the switch actually do for me? Before: $119 per quarter. After: $119 per quarter. Identical to the dollar. The one real change is that Mochi can now bill my insurance for visits it previously could not. Then my medication went from $99 to $199. It had been $99 for twenty consecutive fills across nineteen months without a single variation. When I called to ask why, I was told I am no longer allowed to apply credits toward medication. So my price did not go up. A credit I had been receiving for nineteen months was withdrawn, which costs me the same $1,200 a year either way, and I was not told before it happened. Read that sequence again. I was sold a plan change in June on the promise that I could use more of my credits. Five weeks later the one place my credits were actually being used at any real rate was closed. The referral program is capped on the earning side too. After four referrals your code stops paying you, and Mochi's own email says the retired code "will still work for new users" while you "will not receive additional referral credit for that code." I share publicly, so my old codes are still live in posts I cannot go back and edit. They keep sending Mochi paying customers and return me nothing. I was also told repeatedly that the credit limit cannot be overridden. My own invoice history shows a $40 subscription charge in June 2025 and a $79 charge in March 2024, both well under the $119 I am told is the floor. I have asked about that and have not received an answer. At my current redemption rate of $200 a year, my balance would take roughly 149 years to use. What bothers me most is that I asked the right question, in writing, before I did anything, and was reassured by a person. Every explanation since has been that the information I relied on was wrong and cannot be honored. Being told something incorrect should not be a cost the customer absorbs. Get any pricing promise in writing before you change anything here, and read the credit terms very carefully.
We're sorry to hear about your experience. This involves account-specific details that we take seriously and want to look into properly, which isn't something we can do through a public review. We are currently responding to you internally regarding this matter.
Good discussion and listening. How to improve on what I am already doing. Plan to follow up in the future.
We're glad you found our discussion helpful and appreciate your positive feedback. We look forward to you starting your health journey here with such professional advisory!
My visit started on time. Relevant information was provided. My questions were answered.
We're glad to hear your visit started promptly and that our team provided helpful information and answered your questions thoroughly. We appreciate your positive feedback.
Elizabeth Recupero is excellent. Truly met every need I had and I have zero complaints. I recommend this service to everyone I know.
We're so glad to hear that all your needs were met and that you have zero complaints! We truly appreciate your recommendation.
I’m very happy to start my journey to loose weight they are very professional
We're so happy to hear we could help you start your weight loss journey. Thank you for your kind words!
Ot is working for me! Finally!
We're so happy to hear that the service at Mochi is working well for you! We appreciate you sharing your positive experience with us.
Great products and support. Thank you
We appreciate your feedback and are so glad you are happy with our products and support.
My initial visit went very well. The NP was very informative and welcoming. Gave me time to ask questions and answered everything .
We're so glad your initial visit went very well and that our NP was informative and welcoming! It's wonderful to hear that you had time to ask questions and that everything was answered.
My apt went well with Sol Figueroa. We reviewed my last blood results and went over my diet. She gave me some ideas to keep up the protein and fiber in my diet. Will meet with her next month!
We're so glad to hear your appointment went well and that you found the dietary suggestions helpful. We look forward to your next visit!
My first appointment was easy and not stressful. Meds came fast and came with easy to follow directions. Can’t wait to start seeing the results!
We're so happy to hear that your first appointment was easy and stress-free! We appreciate you noting that your medication arrived quickly with clear instructions.
During our short visit, she allowed me time to express the positive side effect of the med I am perscribed. She was very good at what she does.
We're so glad to hear that you had a positive experience and that you felt heard during your visit. It's wonderful that our team member was very good at what they do.
to put it simply... Amazing!
We are so happy to hear you enjoyed your experience with us! We truly appreciate your amazing feedback.
267 reviews matching