Root Insurance

I was rear ended two weeks ago

I was rear ended two weeks ago. I was asked to provide vin#'s for both my truck & trailer that was hit, which I did. Then I was asked to provide a quote to fix the trailer which I did. Then I was asked to blow up the quote as apparently, they had issues with it, so I did. All they needed to do is obtain a statement from the driver & the policy holder which has still not happened. Do NOT purchase insurance from this company!

Experience was awesome and fast

Experience was awesome and fast, convenient Root. I appreciate the service.

Charging me$150 for a one day late fee…

Charging me$150 for a one day late fee lol! Crazy work

It was easy to get insurance through…

It was easy to get insurance through root insurance and the rate was perfect for me! My experience getting the insurance was good, no problems. So I only gave it a four because I haven't had to use it which I hope I don't.

The price and the quickness and the…

The price and the quickness and the service online was superb! I recommend ROOT to all my family and friends.

so fare so good keep it up

so fare so good keep it up, the good work

A1 experience

A1 experience. Simplicity and clarity all in one!

Canceled because I bought a house

Root Insurance markets themselves as “driving‑based,” but that wasn’t my experience. I scored a 9/10 on their test drive, have a 764 credit score, and zero missed payments, yet they canceled my coverage because I recently bought a house and my newest account was “too new.” That’s credit‑based underwriting, no matter how they spin it. If you’re expecting rates based on driving alone, be careful. Their actions don’t match their advertising.

Easy to navigate in the app.

DON'T FALL FOR IT

They don't give you all the information how it works up front... only after you make your payment do you find out that you have to have your location services ALWAYS on for them or they will give you a worse score and increase your rate without any type of explanation. They also do not let you declare when you are driving or not. They tell you that you only need to have location on for the "Test Drive" or first month of use, which is a lie as the app yells at me every time I open it that I need my location turned on. My driving score of 8/10 (that I can almost prove went down from 10/10 to 8/10 after a bad Uber driver who couldn't brake properly - I took screenshots before and after) resulted in a 25% premium increase... Crazy that they can advertise to you one thing and not really offer it - I wouldn't go near this company again and am in process of getting another policy so I can cancel this trash company

Theifs I didn't get car because didn't…

Theifs I didn't get car because didn't send card in time and won't give back money matter of fact they just tried to bill me again n won't refund me for car I never even sat in asked to fix Jada the rep said unfortunately we can't a supervisor will reach out never did scam response to response more then a month and dealer called multiple times as did I so like said before scam thiefs if I stole from call it's a crime call steal it's business that's crazy and still try to take money out is crazy!!!!!!!!!!

Avoid at all costs

Avoid at all costs. First of all, it's way overpriced, but that's understandable given it's month-by-month insurance. It turns out they’re liars as well. I just found out my insurance is going up because my perfect driver discount is gone, thanks to the dishonest appraiser at Root. I literally just scratched my headlight and bumper getting out of my garage. I was advised to go through insurance because the parts for the car were very expensive, so I did. There was not a single mention that this would go on my record, nothing. I just found out through my insurance rep that Root reported it as an accident with me at fault. Ridiculous. Not a single record on my DL for 28years, until I joined ROOT.

Just getting started with the…

Just getting started with the insurance. I know it saved me half of what I was paying.

The process of obtaining my insurance…

The process of obtaining my insurance was very easy also the price that I had quoted was great it was a enjoyable transaction

Easy to to do

Michelle was a pleasure to speak to!!

Michelle was a pleasure to speak to!!! She made her best effort in answering all my questions with care! Thank you!

If I could give a zero star review

If I could give a zero star review, I would!!! Do not go through this company. They are very slow at getting anything done for a claim. I had hit a deer on the side of my bumper driving home one night and it literally took them 4 freaking months to get the claim process going. Then at my re-newel month they want to charge me $300 dollars more than what I was paying, due to not being a good driver and because I was at fault for hitting the deer. This isn't the only issue I have had with them, they are terrible at filing proper paperwork. If you are a minute late on your auto payment they cancel you, with no, and's, if's or buts. They give you literally no grace period. Such a waste of time and effort. They are a rip off.

Worst insurance out there I paid for a…

Worst insurance out there I paid for a whole month of insurance to get 14 dollars back and I will not be recommending root to anyone

Super easy to use

Super easy to use. Loved everything about it.

Amazing thank you so much for helping…

Amazing thank you so much for helping me with what I needed.